**** ******** ****** – Shorewood – IL60404
Sr IT MANAGER-DIRECTOR / AGILE-SCRUM MASTER & COACH / PMP-CSM INSTRUCTOR
A bi-lingual Sr IT Manager (English & French) with a solid history of designing and re-engineering key business processes in a broad variety of organizations. Successful background of building productive teams and managing enterprise-wide packaged or customized conversions, upgrades and implementations. Especially skillful in analyzing problems and opportunities, designing cost-effective solutions, marshalling internal and external resources, and implementing those solutions exceeding requirements and expectations whether it is in Waterfall or (Scaled)Agile environments.
Extensive professional skills and experience, including:
Improving Processes, Procedures & Productivity
Hiring, Training, Coaching & Team-Building (up to 50+)
Controlling Large Expense Budgets (up to $15M)
Managing Global Project Teams (US, EMEA & Asia)
Solving Complex Business Problems
Implementing Full Life-Cycle Software
Managing Change Process
Managing Clients’ Relationship & Satisfaction
Managing Outsourced/Off-Shore Resources & Vendors
Cutting Costs & Boosting Profits
Technical proficiency: Microsoft Office Tools, PMO, ERP software (Oracle, PeopleSoft), CRM software, Business Rules Software (Ilog), HCM software (SAP Successfactor), Big Data software (PROS), Agile/Scrum software,(Jira, VersionOne), Sharepoint, Primavera.
Functional proficiency: Finance, Banking, Insurance, Healthcare, Telecom, Transportation, Retailing, 24/7/365 Help Desk, Data Warehousing, Education, Manufacturing, Automotive, Airline, Global Hospitality, HR.
Personal proficiency: Adaptability, flexibility, accountability, reliability, availability, self-starter, fast-learner, open-minded, good mediator, conflict/problem solver, good listener and team builder.
Agile Coach – Matrix Resources, Chicago 01/18
Agile Staffing Firm – 500 employees.
Conducted an Agile discovery for an insurance broker: Hub International.
Sr IT Manager - Aasonn, Chicago 10/15 to 04/17
SAP Platinum Partner, SuccessFactors HCM Software Consulting Company – 200 employees.
Conducted the reconstruction of the Integration Team during some very critical and difficult times where projects were all in escalation, not being delivered on-time, neither on-budget, with very poor quality, and facing skyrocketing clients' dissatisfaction.
Within 6 months, managed to resolve all escalations, saving some paramount client accounts (Coca Cola, Sitel), and being able to restore clients' confidence and satisfaction.
Directly reported to the VP of Technology.
Lead transition of account management from the Sales Team, and assigned resources to projects.
Managed a portfolio of 120 projects: Integrations from/to SAP and SAP SuccessFactor with other software such as ADP Payroll, Workday, Paycom, BenefitFocus, Kronos, Active Directory, GSI or Sterling Background Check, PeopleSoft, JD Edwards, ByDesign, NetSuite, Fidelity Stock and 401K, Concur, AON…
Was a key asset for Project Managers having to deliver integrations, assisting them to develop their project plans, participating to clients’ meetings, and removing all impediments.
Introduced some Agile concepts and culture and mentored Team Members.
Implemented Jira, and taught the Integration Team how to use it.
Improved processes, procedures, and performances of the Integration Team.
Interfaced with the Offshore Indian Team Management making sure that all projects were delivered on-time and on-budget with a very high quality level.
Adjunct PMP and CSM Instructor – Northwestern University, Chicago 2014 to 2016
Non-profit, Education for undergraduates to professionals. 21,000 students and +3,300 faculty members.
Taught PMI PMP and Scrum Alliance CSM certified classes for the School of Professional Studies.
Sr IT Manager – American Hotel Register, Chicago 02/15 to 10/15
Premier Global Hospitality and Healthcare Supplier - +1,000 employees.
In charge of the implementation of Big Data PROS - Pricing Optimizer software.
Sr IT Manager – Hyatt Corporate, Chicago 06/14 to 02/15
Global Hospitality Company with more than 550 properties worldwide. +75,000 employees.
Facilitated the HR migration from local applications to PeopleSoft for all French properties.
IT Director – Scrum Master– Lycée Français de Chicago, Chicago 2008 to 2014
Non-profit. Education from first to twelve grade. +650 students and +150 faculty members.
Acted as a servant leader facilitating day-to-day work for a Scrum Team in charge of all IT aspects from 1st to 12th grade, including the needs of the teaching and administrative staff: Website; Networks & Security; Interactive whiteboards, Educational software; PCs, Laptops & Printers; ERP software (SAP).
Worked with 3 product owners (primary, middle, and high school) analyzing requirements and translating them into user stories and prioritized backlogs to build standards, improve processes and productivity mainly based on Microsoft technology and products.
Coached a Scrum team of 11 defining and implementing IT architecture, providing technical support services, performing hardware/software upgrades/migrations, and user administration tasks.
Performed in-depth systems analysis, recognizing problems, and solving technical issues using Agile, Scrum and Kanban methodologies. Remained up-to-date regarding relevant technology issues and advances.
IT Project Director - ILOG Inc., Chicago, IL and Paris, France 2006 to 2008
IT software editor, part of IBM Group.
Transferred from France in January 2008 to manage U.S. Fortune 500 accounts including United Airlines, The Joint Commission, the College of American Pathologists, Quest Diagnostics, Fidelity Investments, Liberty Mutual, and Citigroup.
Created and implemented the Ilog PMO Dept and standards improving the efficiency of the professional Services Dept by 23% over 2 years.
Managed the development of a price scaling prototype of homeopathic products involving more than 10,000 different base ingredients and 50,000 different formulas for Laboratories Boiron (pharmaceutical). Achieved client confidence, demonstrating that JRules was the right product fitting their needs, generating a first contract of $2M.
Directed the development of a credit scoring application for Société Générale - Franfinance (financial services). Established that JRules was the best of four competing solutions for the client’s needs, securing with the assistance of Ilog sales force a licensing contract of $3M.
Supervised the development of sales force bonuses/commissions calculation application for BNP-PA (financial services) over two years. Decreased the calculation errors by 22%, saving BNP-PA an average of $600/700M per year and accelerating commission's payments by 6 months -- improving sales force satisfaction.
Developed a strong relationship with Dutch client ABP (pension fund administration), based on in-depth knowledge of Dutch culture and business practices facing competitors such as Oracle, SAP, JD Edward.
Coordinated the design of an insurance scoring prototype for AXA (insurance). Convinced this client that JRules was the appropriate solution for their needs, achieving with the help of Ilog sales force a first national licensing contract of $5M.
Analyzed all blocking issues and built a step-by-step project plan to move a 3-year stalled project into production in 4 months for The Joint Commission (healthcare). Rebuilt the customer relationship (preventing a law suit) and sold $0.5M of immediate Professional Services assistance and training.
IT Program Manager - Capgemini, Paris, France 1999 to 2005
“Big 5” IT software consulting company with 65,000 employees worldwide serving Fortune 500 companies.
Led on-site teams and managed interactions with Capgemini and client executive staff; supervised multi-million and multi-year projects with up to 50 project/team leaders, architects, business analysts and developers.
Developed with Dutchtone (telecom) a relocation program for team-mates to be able to feel comfortable living as expatriates in the Netherlands. Gained an outstanding managerial reputation at CapGemini.
Directed a team of 50 expatriates in the Netherlands for Dutchtone start-up. Developed the complete billing, customer care, help desk, data warehouse and intranet/extranet applications, tailoring software to the client's needs in a fast-paced environment. Delivered on-time and on-budget bi-monthly fixed-priced change request releases over a 2 years period. Cut time-to-market seasonal plan cycles by half, boosting sales by 20%.
Coordinated Euro migration for Mobistar (telecom) in Belgium in a highly eclectic IT environment, including 50 software and 30 hardware suppliers. Analyzed cross-functional projects and integrated business, organizational and technical requirements. Exhibited strong collaboration and negotiation skills to develop bridges between stakeholders. Facilitated communication and resolution of all major issues, avoiding conflicts of interest. Delivered on-time and under-budget migration.
Implemented a 24/7 on-site and on-call support for Dutchtone and Bouygues Telecom. Reduced software and hardware failure by 80% for Dutchtone and by 20% for Bouygues Telecom.
Re-established optimism and motivation for a 30-person team left in chaos after premature departure of the Program Manager at Bouygues Telecom. Saved CapGemini’s credibility and re-built client's confidence.
Head of the French Development Department - Oracle, Paris, France 1996 to 1998
Functional Consultant – professional Services - Oracle, Paris, France 1994 to 1996
MBA, International Executive Master in Management, Purdue University, West Lafayette IN.
Engineer Degree in Information Technologies, Conservatoire National des Arts et Métiers, Paris, France.
Master Degree (MIAGE) in Computer Sciences, Université Paris – Dauphine, Paris, France.
Scaled Agile SAFe Agilist (SA #160*****-****).
Scrum Alliance Certified Scrum Professional (CSP #357526).
Scrum Alliance Certified Scrum Master (CSM #357526).
Scrum Alliance Certified Product Owner (CSPO #357526).
PMI Agile Certified Practitioner (PMI-ACP #1696696).
PMI Project Management Professional (PMP #1407925).
ITIL v3 Certification (#9980018050244989).
Associations & Community Services
Member of Downers Grove Rotary Club (wwwdgrotary.org).
American Red Cross Instructor for First Aid CPR, EAD for Adult, child and Infant.
Board Member and volunteer Professional Ski Instructor of America (PSIA) for the American Blind Skiing Foundation (www.absf.org).
Board member, visually impaired liaison, of the Chicago Metropolitan Ski Council (www.skicmsc.com).
Volunteer Ski Patrol at Four Lakes (www.fourlakesskipatrol.com)