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Technical Support Customer

Pune, MH, India
March 08, 2018

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Contact: +91-820*******/742*******(M) / 020-********(R) E-Mail:

Seeking challenging assignments in engineering field to learn continuously & apply the skills, creativity, innovation & knowledge into practice to achieve the organizational goals.

Professional Synopsis

A dynamic professional, gained extensive conceptual knowledge and an industrial exposure of around 17+ years in Continuous process Industry as Electronics & Instrumentation Enng, in Corporate office as Quality Assurance – Documentation Engg, in Manufacturing Industry as Administrator & Co-ordinator and presently gaining experience in RFID Technology as Technical Writer and Support Administrator.

Technical Documentation HR and Administration

Technical Support Customer Co-ordinator

Writing skills Awareness of KM Portal

JIRA Administrator Problem Solving Techniques

Technical recruitment ISO 9001 – 2008 Documentation

Organizational Experience

Assistant Manager – Support & Admin Since 06 Jun 2016 till date

Dolphin RFID Pvt. Ltd.

Company Profile:

Dolphin RFID (Dolphin) is a privately owned company poised to become one of the world’s leading solution providers in the ever expanding field of RFID with its unique, innovative, cost effective and end-to-end solutions. Dolphin group of companies, with more than two decades of focused experience in RFID technologies and innovation, is at the core of IOT revolution.

Work Profile

Work with management team, technical personnel and Project related experts to define document content, guidelines, specifications and development schedules.

Manage to analyse the data and user requirements to ensure that documentation is clear, concise and valid. Perform substantive editing to ensure document organization and quality.

Prepare technical documents such as procedure manuals, service manuals, Software Installation Manual, training manuals and technical publications.

Prepare demo presentation of newly developed application for sales and marketing team.

As a technical support responsible to provide written technical materials including user guides, technical manuals, implementation, test plans and training materials to support customer project requirements.

Monitor the team tasks uploaded on JIRA software.

Generate Weekly task report from JIRA System and share the same with the Management team.

Maintain training materials and update documents after each product release.

Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues

Follow up with the team to ensure that appropriate actions were taken on customers' requests.

Refer to unresolved customer grievances or special requests to designated departments for further investigation.

Handling Customer Queries, Corporate Operations for the projects assigned.

Respond to mails with high priority and passing correct and accurate information within hrs time after receiving the mail.

Schedule the interview for IT professionals as per department’s request.

Handle few Administration activities and other duties as assigned.

Manager - Customer Support / Administrator

Asia S.S Industries Since Apr 2014 till Jun 2016

Company Profile:

Asia S.S. Industries is a known Industry as manufacturers for Commercial Kitchen Equipment & Refrigerated Equipment's since 1996, unit is situated in Kharadi, Pune. They also develop custom-crafted, high-end modules that include unique & flexible features to meet specific requirements of various clients.

Work Profile

Represent the company in a professional manner and communicate effectively to stakeholders.

Professionally provide information about products and services.

Co-ordinate with the customer’s with proper telephonic and E-mail etiquette.

Maintain record of customer’s product inquiry, customer’s product complaints and the record of actions taken to resolve them.

Take quick decisions on customer's problem and recommend relative solution to them.

Prepare required MIS reports, monthly report, attend review meetings and circulate the MOM to the team.

Monitor marketing team and take their updates on client visits.

Continuously follow up with the clients and get the work order freezed.

Conduct interview and recruit talented candidates for required departments.

Actively participate and host during company’s events such as Annual day, Staff appreciation day, Staff Motivation day, Safety day, Monthly Birth Day Bash etc.

Take Initiation to organise and celebrate Cultural Day, Women’s Day, Mother’s Day, Father’s day and arrange some inter department competitions.

Sr. Engineer – Quality

Suzlon Energy Ltd (Corporate office, Pune) Since Nov 2008 till Feb 2013

Company Profile: Suzlon energy is the fifth largest wind turbine manufacturer by cumulative installed capacity worldwide with approaching 20000MW of installation in 28 countries. The company manufactures blades, generators, panels & towers in house & state-of-art large or offshore turbines through its subsidiary RE Power.

Work Profile

Verify and release revised user manuals in SAP.

Co-ordinate with all the manufacturing units to make sure that the latest document is referred across the Manufacturing Units of SCM-QA and QES at all plants.

Verify updated MBU Documents on customer portal (KM Portal) and SAP as per the SAP guideline.

Prepare monthly MIS report of NQD & EQD calls for effective QMS and present it to Top management.

Develop and implement new templates, projects & reports in Nacelle & Electrical verticals (9 plants) at administrative level.

Train the technical team at Manufacturing Units to refer the specifications mentioned in the latest documents uploaded on Portal while manufacturing the WTG’s and provide technical support to them.

Revise process documents (PFD, FMEA, Control plan & Check sheet) for Nacelle Vertical Using EWIMS software based on the Design Change, BOM change and Field Non Conformity.

Monitor manufacturing issues, process wise rejections, defining & implementing actions & verifying its effectiveness through SPC Project Drive across all verticals. Measuring, Monitoring & Analyzing is done through SAP.

Coordinate with the customers, manufacturing units & technology group to address customer related issues to product quality through NCR management system.

Addressing repetitive failures by carrying out root cause analysis of the non-conformances & identifying CAPA projects.

Initiating design changes to reduce the design related product non-conformances as a part of CAPA implementation.

COPQ analysis & monitoring its parameters to reduce the cost of external failures.

Warranty analysis to track the cost per Megawatts’ delivered.

Maintenance Engineer, E & I Department

Murudeshwar Ceramics Limited. Since Feb 1999 to Nov 2008

Company Profile:

Murudeshwar Ceramics Ltd., Hubli, is one of the largest Ceramic Industry in India where all kinds of Ceramic, Vitrified & Granite tiles are manufactured. The company has more than 6000 variety of products, which are exported & marketed, all over Asia having ISO 9001:2000 certification. MCL is incorporated with one company code with 2 production plants & 35 branch units that is spread over in different parts of India.

Work Profile

Repair and Servicing of Electronic instruments such as Microprocessor cards, PLC Input and Output Modules, AC Drives, CPU Units, Burner sequence Controller, Burner Starters, Temperature Controller, Speed Regulator, Timer, Voltage regulator, Surface calibrators, Electronic Timers, Displacement Measuring Units, Sequence Controllers & Telephone instruments.

As a part of ISO 9001:2000 certified organization handled periodic calibration of Electronic and Mechanical instruments such as Temperature Controller, Thermocouple, Pressure Gauge, Vernier Calliper, Screw Gauge, Moisture Balance, Electronic Weighing Balance

Maintain ISO related documents.

Programming PLCs using CX-Programmer, Electronic Weighing Scales and Inverters.


Developed External Key Boards For Press, Vertical Drier, B&T, Transfer Car & Electronic Weighing Balance.

Developed in-house circuits such as Regulated Power Supply unit, B&T Alarms, Telephone Ringer Unit and Timer.

Developed Ignition Starters for Kiln section.


B.E. (Electronics & Communication) from REC, Hulkoti, in 1998, with First Class (65%)


Windows 9X/2000/XP, DOS, SQL Server 2000, MS Office-2010 (Advance Excel, MS PowerPoint, MS project), Adobe, ERP, SAP R/3 Production System, QM Module, JIRA Software.


Introduction to RFID Technology, Benefits of RFID Technology in various fields, Asset Tracking System Software, Vehicle Tracking System Software, User Tracking System Software, Solid Management System Software, Safai Karmchari Software, Health Care Software, Introduction to Commercial Kitchen Equipment, Awareness on 5S & Kaizen, MS Projects, MS Office professionals, MS Excel-Advance, My Perspective, Design Change Process, 7 QC Tools of Problem Solving, Wind energy Essentials and WTG overview, First Aid, Fire Safety and Emergency Preparedness & Response, Testing and Repairing of Electronic components, Programming Electronic Weighing Scales, PLC’s and Inverters.


Arranged one day trip for staff at Asia S.S Industries.

Organised and hosted Annual Day function at Asia S.S Industries.

Volunteered for “Emergency, Fire safety & Evacuation mock drill” at Suzlon Energy Ltd.

Participated in Annual Day events and banged prize in Carom and singing competition at Murudeshwar Ceramics Ltd.


Languages Known : English, Hindi, Kannada, Marathi, Telugu and Tamil.

Date of Birth : 07 Aug 1976

Marital status : Married

Permanent Address : E-901, Roystonea, Magarpatta city, Hadapsar, Pune-411013.

Date: Authentically,

Place: Pune.

Daina A. Chawalar

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