SREE LALITHA

SUMMARY:

Around * years of experience with knowledge of full software development lifecycle - analysis, design, development, testing.

Certified Professional Scrum Master having knowledge in Requirements Analysis, Agile Methodology and Scrum Management

Proficient in understanding Business Processes such as Automation, Process Improvement, and Process Reengineering, Systems Implementation.

Worked as skilled liaison between the technical team, management and the business users.

Conducted daily standup meetings within the time box of 15 minutes with team members and provide any assistance if needed.

Played a role in product backlog grooming to attempt and decompose the higher priority Product backlog items according to the team members.

Leads and facilitates critical team level agile scrum ceremonies including sprint planning, backlog grooming, sprint demos, retrospectives, daily stand-ups, etc.

Assisted team with making appropriate commitments through story selection, sizing and task definition practices.

Track and communicate team velocity, sprint, and release progress and scrum-board.

Work with clients and internal stakeholders to ensure business requirements are accurately captured and translated to appropriate solutions.

Comprehensive knowledge of Software Development Life Cycle (SDLC), with a thorough understanding of various methodologies such as Waterfall, Agile, V-model and Agile Scrum.

Expertise in defining, gathering, eliciting and analyzing requirement specifications with Subject Matter Experts (SMEs), business stakeholders, development team, direct user interviews, and workshops.

Proven knowledge to provide high level of service to clients in requirements Management, GAP Analysis, Business Process Re-engineering, Process Consulting, Scrum Management, Agile Methodology, writing Functional Specifications & User Guides, writing and executing UAT Scripts

Knowledge on Converting business requirements to User stories for the technical team to develop the product

Experience as an expert Unix System Administrator, providing support, configuration, upgrade, maintenance and troubleshooting of SUN Solaris hardware, VERITAS Volume Manager

Experience in administration of WebLogic and knowledge of WebSphere MQ message integration with Application Server

Possesses in-depth knowledge of WebSphere Application Server and Weblogic Applications Servers

Mastery in supporting mission-critical environments like Production Servers Maintenance, systems monitoring, and security hardening.

Proficient in Amazon EC2, IAM, S3, VPC, CouldFront, CouldWatch, Route53 and AWS Services

Expert in designing and deploying secure and reliable applications on AWS platform

Good written and communication skills.

CERTIFICATIONS:

Professional Scrum Master (PSM 1)

ITIL Certified in Foundation Certificate in IT Service Management

Sun Certified System Administrator for Sun Solaris 9 (SA-1 & SA-2)

Veritas Volume Manager, Websphere MQ

Veritas Cluster Administration

Red Hat Linux, SUN Solaris 10.0

TECHNICAL SKILLS:

Methodologies

Agile, Waterfall, V-model & Agile scrum

Change Management Tools

ITIL Methodology

Operating Systems

Windows OS, MAC OS, LINUX, UNIX

Databases/RDBMS

DB2, SUN

Business Modeling Tools

MS Visio, MS PowerPoint

Documentation Tools

MS Word, MS Excel

EDUCATIONAL DETAILS:

MCA from Osmania University, Hyderabad, India.

B.sc from Osmania University, Hyderabad, India.

PROFESSIONAL EXPERIENCE:

American Express, Phoenix, AZ July 2017 – Till Date

Role: Scrum Master

Description: American Express is a global financial services company and one of the leading brand franchises in the world. Amex operates the largest closed-loop credit card transaction system in the world and is the largest card issuer by purchase volume. The project scope is to automate a governance review process to ensure that all Amex customer facing digital applications adhere to certain industry standards and other Amex regulatory & compliance standards as they move through the project life cycle.

Responsibilities:

Gathered requirements in the form of user stories from onsite as well as offshore product owners/ stakeholders.

Worked with Business users to define functional and technical requirements to develop compliance and governance application, which aggregates large data sets for client reference data.

Analyzed user stories and created narratives including screen mock-ups and wireframes.

As a scrum master, conducted daily status meetings with the offshore development and testing team.

Resolved impediments for onsite as well as offshore tech team.

Provided user story walk-through to offshore development and testing team.

Assisted the tech team and design team in clarifying the requirements for each sprint.

Effectively managed scope-creep for every sprint and assisted the stakeholders in prioritizing the requirements.

Educated the stakeholders in identifying the nice-to-have requirements from the critical and essential requirements.

Prepared project status update decks for weekly meetings with the senior technical management and Business leadership.

Provided production support and coordinated with the tech lead to resolve production issues.

Created test plan for each sprint backlog, and reviewed test scripts, and test conditions created by offshore testing team.

Utilized knowledge of SharePoint and web development to write technical specifications.

Assisted the users in UAT; provided access and training to Quality Center (QC).

Provided a demo of the functionalities before each Sprint release.

Environment: MS PowerPoint, MS Access, MS Project, MS Visio, MS Word, MS Excel, MS Outlook, Adobe Flash, MS SharePoint, Windows XP, Quality Center, JIRA

Capital One, Richmond, VA November 2016 – July 2017

Role: Sr. Business Analyst/ Scrum Master

Description: Capital One is a financial holding company that offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. The project included implementation of travel benefit program on a new card Venture, qualification and enrollment of card members, and statement credit processes.

Responsibilities:

Partnered with management and business units to define innovative ways to utilize data and related tools to achieve business objectives.

Coordinated, scheduled and conducted brainstorming sessions in order to document existing process, that is AS-IS current state analysis.

Developed requirements documentation inclusive of user stories/ narratives, process flows, data flows, functional requirements document, system specification document, requirement traceability matrix, and mock-ups.

Provided technical design leadership by conducting detailed design sessions with the tech team and stakeholders.

Conducted extensive GAP analysis between the processes and recommended standard process for GA.

Ascertained the level of efforts involved in implementing functional and non-functional requirements, and cascaded that information to the project manager for potential deviations from the baseline documents.

Developed UI screen mockups and wireframes and Workflow analysis for Web Based application development.

Initiated and facilitated the weekly status calls, documented Minutes of meetings, tracked issues/risks, and followed up on open/action items that were created during the meetings.

Collaborated with development and testing teams to provide Subject Matter Expertise, ensure that out of the box functionality is leveraged and to assist in troubleshooting and resolving issues.

Extensively worked with developers to determine functionality options and associated level of effort and to communicate any tradeoffs between usability and cost to the business units.

Liaised with tech team to help drive successful implementation, especially in terms of testing and impact analysis for proposed changes.

Developed test strategy and testing plan to review the developed code for completeness and alignment with user stories and acceptance criteria.

Participated in the development and planning of the User Acceptance Testing activities, including test plans, test cases and test scripts.

Environment: MS SharePoint, Windows XP, MS Word, MS Excel, Microsoft Visio 2007/03, MS Outlook.

Verizon Services India Pvt Ltd, Hyderabad, India April 2010 - February 2014

Role: Business Analyst

Responsibilities:

Identifying, gatherings, analyzing & documenting the business requirements

Analyzed the business case for the project to understand the consumer requirements

Helped the UI architect in de signing the system that automatically popups the live finance market details, returns the consumer with appropriate trade suggestions and providing educational services.

Experience in Gap analysis and was involved in analysis of the technical specifications of the current system and the infrastructure needs.

Played a major role in product backlog grooming to attempt and decompose the higher priority Product backlog items according to the team members.

Writing User acceptance criteria, user stories, creating product backlog and maintaining features and decomposing the features in to smaller tasks.

Synthesized User Interface and Business Process Requirements and translated it into the Business Requirement Document (BRD), to be used as input to the functional design specifications.

Facilitated meetings with clients, brokers and a group of business partners to identify the needs and requirements of the new system, prioritized and organized these requirements in a systematic fashion, evaluated and compared potential solutions

Planned the UAT testing, test plans, test cases and worked with the Product Owner for UAT test execution.

Environment: Windows XP, MS Word, MS Excel, Oracle, SUN Solaris

Computer Sciences Corporation, Hyderabad, India July 2008 - March 2010

Role: Software Engineer/Junior Business Analyst

Responsibilities:

Assessing and documenting existing capabilities (As-Is) and defining future processes (To-Be), capabilities, high-level business needs involved in understanding client process flows and mapping the requirements.

Analysis of the new requirements and providing suggestions/feedback for implementation.

Documentation of business requirements, prepare & review functional specifications.

Creating business process flows through VISIO.

Managing the development team to accomplish the goals/milestones.

Conducting UAT for the deliverables

Administration and Monitoring:

UNIX systems (Sun Solaris) Administration and file system management.

Managed User Account Administration, system security and user and group privileges.

Had experience in managing Package and patch Administration

Performance monitoring and providing excellent technical support to customers.

Regular monitoring of disk free space and take proactive steps for disk and file system usage.

Troubleshooting hardware related issues in SUN systems

Worked on automation activities using shell scripting to automate

Adhered to best practices/standards/process laid out for appropriate Change Management

Administered Sun Solaris Midrange and High-End servers

Effectively managed the service ticket workflow, using Remedy to provide customer support within the agreed SLA.

Veritas Administration:

Adding new SAN disks to the system and replacing failed disks from VXVM volumes.

Creating Volumes (concat, stripe, raid-5) / Mirroring volumes.

Creating File Systems and Extending/Shrinking Volumes.

Deporting / Importing a DiskGroup and Evacuating a Disk from a DiskGroup

Sun Cluster Administration:

Off lining/On lining resource groups and switching the resource group.

Disabling/Enabling resource monitor and resources and clearing a failed resource

Environment: Windows XP, MS Word, MS Excel, Oracle, SUN Solaris, MS Visio, Volume Manager

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