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Human Resource Resources

Barre, MA
March 06, 2018

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Patricia J. Brown

** ****** ****** *****, **. *1005

(Cell) 774-***-****

Executive Summary

Human Resource Professional with over 10 years of comprehensive human resources experience including recruitment and retention, conflict resolution, change management, labor relations and benefits administration; proven experience collaborating with senior management to conduct Human Resources strategic planning, in order to support and further corporate goals. Possess broad knowledge of human resources in a variety of sectors including union and non-union, for-profit and not-for-profit with a large number of exempt/non-exempt employees. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning; proven skills in labor and employment law, including complaint investigation to thwart legal action.

Expertise in:

Operations Management Training & Development Employee Relations

Compensation/Benefits Design Harassment/EEO Compliance Policy Design/Administration

Professional Experience

MONTACHUSETT REGIONAL Transit Authority, FITCHBURG, MA. – Sept 2015 – Nov 2017

Human Resource Manager

Responsible for all facets of the Human Resource department for a 135-million-dollar organization. Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Barre Savings Bank, Barre, MA. – Sept 2013 – Sept 2015

Branch Manager

Responsible for the efficient operation of a full-service branch; direct/coordinate the activities of the branch staff while promoting market growth, provide the highest quality customer service, cross selling, prompt and efficient handling of customer transactions. Provide supervision, evaluations, and training/development to branch employees. Effectively organize and plan workflow to perform job functions in a timely manner. Execute all duties in conformance with the established policies, procedures and objectives of the Barre Savings Bank and in compliance with all applicable state and federal banking regulations.

The Sisters of the Assumption of the Blessed Virgin USA, Inc. – Nov. 2009 – SEPT 2012

Human Resource Administrator

Developed Human Resource Department; administer policies, programs and practices; including planning, organizing, developing, implementing, coordinating and directing. Responsible for labor relations, state and federal compliance laws, form design, implement and maintain HRIS system. Adapt practices and techniques to the special requirements of senior management; establish and maintain effective relationships with other management staff, employees, and the general public. Develop long-term plans and programs. Provide training to management and employees. Develop and administer an effective recruitment program; direct benefits administration, enrollment and open enrollment meetings. Conduct research, assimilate data and create a wage/salary scale. Administer classification programs, which include classifying and reclassifying positions, developing and writing job descriptions. Direct payroll processing, safety programs, worker’s compensation claims handling and tracking. Develop and implement performance program, merit increases, disciplinary action plans, and complaint resolution. Grant administrator and proposal writer.

Solectron Global Services, Worcester, Ma. – Mar. - Dec. 2000

Human Resource Manager for New England Region

Accountable for designing, planning, and implementing Human Resource programs, policies and procedures, i.e., employee relations, issue resolution, trouble shooting, performance planning/management, policy and procedure development/implementation, training & development, recruitment, orientation, compensation, and benefit’s management; required traveling throughout New England and to the corporate office in Baltimore, MD.

Framingham Public Schools, Framingham, MA. – 1995-2000

Benefit’s Manager/Assistant Director of Human Resources

Assist the Director in the management of operations for the Human Resource Department. Accountable for labor law compliance, departmental expense budget and the annual expense report, the processing of all job requisitions (averaging 250-300 annually) and all new hire paperwork, including hire letters and professional contracts. Determine proper compensation through contractual guidelines and in accordance with School Committee policy. Responsible for employee benefits (health, dental, life, STD&LTD, 403B and retirement) and new hire orientations. Update/educate employees on all policies/procedures, including maternity leave, FMLA, union/contractual issues and certification requirements.

Education & Professional Affiliations

Fitchburg State University, Fitchburg, MA

Master’s Degree in Human Resource Management – current student

Lesley University, Cambridge, MA

Bachelors in Management

Newbury College, Brookline, MA

Associates in Human Resource Management

Bentley College, Waltham, MA

Human Resource Management Certificate

Business Law

Society for Human Resource Management, Inc. (SHRM)

Real Estate (previous experience)

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