Customer Service Representative

JASMINE HARRIS

**** ******* ** ****************@*****.***

Pickerington,Ohio 43147 Cell: 614-***-****

AREAS OF STRENGTH

Excellent customer service skills.

Highly adept in ability to establish rapport

Exhibit good listening skills.

Experienced in cultural diversity.

Experienced in Microsoft word,

Data entry and Windows 98.

Types 40-45 WPM.

PROFESSIONAL EXPERIENCE

2022 – Present CSL Columbus, Ohio

Medical Screener. Check donor’s vitals for suitability for their donation for plasma.

2020 – 2021 Sedgwick Columbus, Ohio

Customer Service Representative – Process FMLA claims for families that need to take a leave for pregnancy, surgery, or to take care of a family member.

2018 – 2020. Nationwide Children's Hospital Columbus, Ohio Customer Service Representative – Received inbound calls to schedule children for various medical services and appointments. Obtained patients name and verified address and date of birth. and arranged for appointment with person called upon.

2017–2020 Self Employed Columbus, Ohio Co-Owner of New Wave T-Shirts – Used creative style to design various T-Shirts. Took customer orders. Ordered material and other products to fill customer orders. Used electronics such as a computer to develop and create specialty designs and a presser machine to complete products.

2011-2017 UCB Columbus, Ohio

Collections- Set up payment arrangements. Called customers to obtain information regarding insurance.

ADDITIONAL PROFESSIONAL EXPERIENCE:

Completed patient registration via the phone.

Received incoming calls from customers regarding medical and dental insurance claims.

Reviewed customer claims and answered questions about their claims.

Resolved customer complaints and any disputes.

Made outbound calls to providers regarding members claims.

Transferred customer calls to various departments as necessary to handle disputes unrelated to claims.

Obtained and gathered customers personal and medical information to complete and process insurance claims.

Verified medical benefits for payment of supplies.

EDUCATION

Westerville South – Graduated

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