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Customer Service Manager

March 05, 2018

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Rechelle Mae Mariñas Hisuan

Esposado Village, Cannery, Polomolok, South Cotabato,

Philippines, 9504

Phone No.: (63) 877-1224

Mobile No.: (639**-***-****

Email Add:


Position: Customer Service Assistant B

Company: Polomolok Water District/Government Agency

Address: National Highway, Poblacion, Polomolok, South Cotabato, Philippines

Date: September 2014 – Up to Present

Reason for Leaving: Presently Employed

Job Description / Duties and Responsibilities:

Acts as a front liner for the company’s products and services

Attends to customer’s needs about their water reconnection requests, service requests, maintenance report, queries/complaints, voluntary disconnection & payment order

Assists promissory notes and facilitates processing of new service connection

Conducts marketing activities to increase sales of new service connections

Enforces and recommends marketing strategies

Identifies and recommends possible expansion areas

Monitors delinquent and inactive accounts for follow-ups

Attends customer queries and complains

Position: Accounts Monitoring Clerk

Company: First Standard Finance Corporation/Financial Institution

Address: Doors 7A&8A, New ECA Building, Nat. Highway, General Santos City, Philippines

Date: March 2013 – August 2014

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Anticipates and attends customer queries about the company's products and services

Enforces payment follow-ups of delinquent clients

Attends to customer’s needs regarding with payment and account adjustments

Reviews and monitors all accounts, taking note of the non-moving accounts

Prepares client’s statement of account

Follow ups client’s accounts from CI’s and collectors

Prepares demand letters for unsettled accounts

Posts client’s returned checks to its corresponding subsidiary ledgers

Safe keeps the client’s returned checks, bank notes, and original copies of provisional receipts

Prepares documents needed for filing of petition of extra judicial foreclosure and endorsement to legal counsel

Issues provisional receipts and prepared deposit slips for bounced checks

Assists the branch manager in the safekeeping of legal files

Acts as reliever to the cashier

Position: Marketing Staff/Mentor

Company: Utmost Proficient Review and Consultancy

Address: LGIS 2nd Floor, Menorca Rio Bldg., Roxas Avenue, General Santos City, Philippines

Date: Jan 2012 – March 2013

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Attends customer's queries about the company’s products and services

Conducts review classes to students who are having a teacher’s board exam


Skilled in major relevant computer applications like MS Word, MS Excel

Well-versed in oral and written English and Filipino

Reading and poem-writing.

Strong Customer Service Skill and Market Research and


Exceptional Teaching Skills

Strong Public Relation Skills

Effective Leadership Skills

Job Multitasking

One of the pool of speakers and lecturers of a prestigious

review and consultancy firm at General Santos City,


Handled more than 100 financial accounts including

delinquent accounts as an accounts monitoring officer

Three-year experience in online teaching at one of the

pioneering ESL schools at General Santos City, Philippines


Permanent Address : Esposado Vill., Cannery, Polomolok, South Cotabato, Philippines, 9504

Birthdate : March 1, 1990

Birth Place : General Santos City

Height : 5’2ft.

Weight : 111 lbs.

Sex : Female

Civil Status : Single

Religion : Roman Catholic

Nationality : Filipino


Elementary Year [From] - [To]

School: Dole Cannery Central Elem. School 1997 - 2003

Address: Octavio Village, Cannery, Polomolok, South Cotabato


School: San Lorenzo Ruiz Academy of Polomolok 2003 - 2007

Address: Cannery Road, Polomolok, South Cotabato


Course: Bachelor of Science in Business Administration 2009 – 2013

Major in Marketing Management

School: Gensantos Foundation College, Inc.

Address: Bulaong Extension, General Santos City, Philippine


Ana Sorita S. Alovera

Department Manager

Polomolok Water District

Tel. No.: (63-091*-***-****

Cecil D. Mirasol

Division Manager

Polomolok Water District

Tel No.: (63-091*-***-****

Domingo A. Braganza

Branch Manager

First Standard Finance Corporation

Tel. No.: (63-083-***-****

Contact this candidate