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Customer Service Data Entry

Pittsburgh, Pennsylvania, United States
March 03, 2018

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*** ****** ******, *** * Pittsburgh PA 15211



** ***** ** ********** ** numerous clerical settings. With various roles of increasing responsibility – in both accounts receivables and accounts payables departments in small and large organizations. Experience with HR initiatives including recruitment, screening and orientation of new Hires. PROFESSIONAL EXPERIENCE

Easton Personnel

Completed an assignment with Bank of New York/Mellon in the Mortgage Division. 05/2017-1/5/2018. Worked as a Quality Control clerk proofreading materials (deeds, title policies, endorsements and other docs) to be processed and mailed out to Banks and Companies requesting them. Require Strong attention to detail, communication and time management to ensure complete accuracy. Processed generally 500-800 packets a day ensuring details such as addresses, signatures and determining Final Form from “CC” versions, and addressing any inconsistencies with Processors who would correct the issues for mailing. Spherion Temporary/Adecco/Advance Employment

Completed a temporary assignment with Life Point in the Scanning Dept. 10/2016 to 2/16/2017. Duties included data entry, proofreading and clerical support as needed to ensure the proper documentation and updating of customer databases regulated thru various insurance plans for 5 hospitals under Life Point’s management. Converting older billing system to a modern and current online system. Completed a temporary assignment as a MetLife Claims Adjuster through Adecco. 08/2012 to 02/2013. Clerical support and researching claims; processing adjustments and updating customer information regarding deaths/illness/claims and adjustments. Data entry, scanning and research. Advance Employment Accounts Manager (temporary In-House) 05/2012 to 7/2012. Clerical with emphasis on reception, interviewing/testing, drug testing, scheduling/recruiting and mailings. Inventory Associate

WIS International 01/2008-02/2012

Dedicated crew member selected to perform inventories of various stores in the Tri-State area. Working primarily servicing Rite Aids and Dollar General stores in which we work M-F with a Mandatory finish time of 8hrs to count entire store. Heavy team oriented position, fast paced and emphasis on accuracy/customer service.

Human Resource Representative

Adecco Temporaries, Johnstown, PA 07/2007 – 09/2007 Temporary Assignment at MetLife.

Responsible for duties assigned with an open enrollment project at MetLife. MetLife had acquired a bank and is bringing on 3000+ employees that needed information packets, job offers to be mailed, returned and recorded, background checked and verified for the conversion. Worked under the direction of the H.R. dept. Lots of data entry, record keeping and phone follow-up. Administrative Assistant

Manpower Temporaries, Johnstown, PA 12/2006 - 3/2007 HR Generalist (In-House) Responsible for clerical tasks relating to the recruitment, placement and management of multiple Individuals and clients in an employment setting. Fielded phone calls from the public, companies and employees in efforts to grow opportunities for Manpower. Heavy phones, faxes and pre-screen interviews along with various clerical duties. Performed background checks along with filing, and helped maintain the computer database along with all other support duties as needed.

Utilities Clerk for Finance Department

Pittsburgh Housing Authority, Pittsburgh, PA; 06/2005 – 03/2006 Paid all Utility bills for the Authority’s various sites. Over 150 different locations within multiple communities and various utility providers unique to each location. Maintained billing files and database in a consistent and reliable format and helped conduct year end reconciliation to the G/L in preparation for 3 yr. Budget Plan going into effect 2006. Provided clerical and customer service support as related to the above tasks. Refund Specialist for Accounts Receivable Dept.

Pittsburgh Water and Sewer Authority, Pittsburgh, PA; 06/2002 – 11/2004 Provided essential back up throughout the CSR department. Performed refund applications through research, presentation and release. Implemented and streamlined processes to the point all backlog was made current and established an average of 6-week turnaround Additionally, I suggested to the department to upgrade our files by switching from physical forms to a scanning processes. Customer Service Representative

Missouri One Call Systems (subdivision of PA One Call) Pittsburgh, PA 07/99 – 06/02 Worked as a Customer Service Representative serving numerous states throughout the United States. Fielded calls from homeowners, rental agencies, government officials, contractors and Utility companies in relation to scheduling and locating various utility lines as they prepared to dig up and around specific areas. Had to be competent in both computerized and organized flat maps for every community we serviced. Heavy customer service volume in a fast paced and time sensitive environment. We promised all lines would be marked within a 2-day window and always maintained a high level of urgency and attention to safety concerns for all. Working under Mike Nuener I was eventually promoted to Team lead for twilight shift and steadily received more training and advancement while there. I served at numerous times as a dispatcher and monitored other calls to ensure accuracy and customer satisfaction.

Pancoast Temporary Service/Accounttemps/Stivers--Held various clerical positions from 1997 – 6/99 & 2004- 2006.

These include PNC bank (Operations), Mellon Bank (IRS projects), and Wesco (cash application). Human Resources Generalist and Administration Assistant Thornton Resources & Kelly Services 01/95-01/97

Provided HR management support to the Pittsburgh Regional office of circa 9 employees; and aided in the support of various satellite offices of around 20 employees. Managed a staff of 2 while at Kelly Services under the direction of Marla Bradford. Later I served Thornton Resources as a business administrator performing various HR and office administration responsibilities.

Team Leader – directed day-to-day HR processes and activities for a department of three.

Recruitment - managed all aspects of the recruitment and selection process.

Employee Records Maintenance – maintained employee records and personnel files (audited and Revamped employee records and personnel information filing procedures to ensure compliance with all Applicable laws).

Education, Training, & Professional Affiliations

Associates Degree in Communications Systems Management; Sawyer School; Pittsburgh, PA. SYSTEMS & SOFTWARE PROFICIENCIES

Microsoft Office 2000/up, Oracle, Excel and Access SAP-utility database system.

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