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Manager Development

Elgin, Illinois, United States
February 25, 2018

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Carol A. Sheetz

*** **** ***** *****

South Elgin, IL 60177


Career Summary

Master’s Degree in Instructional Technology - BS in Organizational Development and Communication.

Director of Talent Management; Senior Director of Learning & Development with over 15 years of experience in strategy, vision setting, culture evolution and execution at companies like Hewlett Packard, Knightsbridge Solutions, ExecuTrain and AT&T.

Related Work Experience

Clarity Insights –Data/Analytics Professional Services Company

Illinois (October 2014 to October 2017)

Director – Talent Development, Culture and Communications

Accountable for all talent development programs, internal communications and employee engagement.

Conceptualized, designed and implemented a People Architecture framework which defines the foundation of all programs impacting employees, integrating recruitment, retention and development of team members

Partnered with senior leadership and business partners to assess learning needs and priorities

Created/maintained a technical learning environment (custom LMS) to provide self-service learning components on a 24x7 basis which promotes a learning culture across Clarity

Partnered with internal subject matter experts and external partners to achieve desired learning outcomes

Designed/developed/deployed/facilitated a world class Extended Orientation Program which tracks 97% employee retention following participation

Provided mentorship and guidance for career development at Clarity

Designed and executed internal change management processes for internal strategic initiatives

Responsible for the strategic re-design of Clarity’s performance management process

Collaborated across Clarity on ways to improve and evolve culture; engaging employees across geographies

Authored and published Clarity’s bi-monthly internal newsletter

Managed all aspects of learning and certification, including constructing a database used to report activity and budget utilization

Led small internal team and matrixed team of consultants to support internal initiatives

Hewlett-Packard Company – Software Talent & Leadership Development

Illinois (March 2007 – October 2014)

Sr. Manager - Global Talent & Leadership Development

Accountable for talent management & leadership development programs for HP Software employees, including the strategic vision/development/deployment of programs, conducting needs assessments with business clients, negotiation with partners/vendors, strategic direction for employee development, building a leadership pipeline, succession planning, talent reviews, financial management of programs and budgets, and accountable to business for program results.

Created the vision, strategy, and executed a critical transformation leadership workshop to 1700+ global/multi-cultural, cross-functional, all-level Software leaders.

VoW and pulse surveys illustrate that this program changed the culture and behaviors of managers, by increasing employee engagement metrics 8 percentage points in less than one year.

Awarded the Brandon Hall Gold Award for Best Learning Results

Designed and executed a certification process for developing facilitator skills in business leaders who team to facilitate leadership workshops.

Designed/led talent management/development for the Software sales and client services organization

Partnered with senior executives across the organization to drive needed change and employee engagement

Established and directed the execution of a leadership program successful in building an internal pipeline and succession plan for future leaders of HP.

Facilitated talent reviews with senior business leaders to identify and develop high potential/top talent and successors of key leaders to manage the overall performance management process

Trusted advisor and mentor for worldwide business leaders regarding people challenges, our business strategy, and how to align employees’ skills with those strategies

Elevated the performance, strategic and leadership capabilities of the top/high potential leaders in the Software organization through the Leading for Growth initiative

Developed a comprehensive, integrated learning strategy for the development of Software leaders at all experience levels.

Facilitated a comprehensive mentoring program for HP Software leaders

Measured and confirmed significant business impact and ROI of the Manager Excellence program

Designed and implemented an innovative, virtual manager’s community in which 1500+ managers across HP collaborate on leadership topics and challenges.

Knightsbridge Solutions LLC

Corporate Headquarters

Chicago, Illinois (March 2000 – March 2007)

Director of Professional Development

Accountable for all professional development programs for internal employees, including the design/development/deployment of training curriculum, negotiation/communication with partners/vendors, strategic direction for employee development, design/execution of the on-boarding program, financial management of programs and budgets, and accountable to business for program results.

Co-Founder and operations lead for Kensington Resources, designed to organically grow cost-effective consultants (straight from college) in the business intelligence/data analytics space

Provided analytical and operational support to business functions, including resource management, performance management, training investment analysis summaries, and professional development reports

Developed and executed an employee orientation boot camp that provided a comprehensive introduction to the business strategies, departments, tools, processes and other business critical information related to Knightsbridge

Led the design/development/deployment efforts of 30+ ILT courses, based on technologies and methods unique to the information management space, including data integration and information delivery

Led the design/development of a database repository used to collect/track the competencies and capabilities of our delivery workforce.

Provided training scorecard information into a Knightsbridge People Scorecard which measured how Knightsbridge was performing against key business goals and objectives

Responsible for multi-million-dollar internal training budget

ExecuTrain Corporation

Chicago, Illinois (April 1999 – March 2000)

General Manager – Illinois

Responsible for all aspects of running a profitable technical and end user training business, including operations, delivery and sales.

Re-engineered the operational effectiveness of the business, increasing capacity to deliver 25% without increasing headcount.

Educational Foundation of the National Restaurant Association

Chicago, Illinois (May 1997 – April 1999)

Director of Education Services and Product Development

Launched eLearning technology and training (touch screen) to train food service employees across the US

Responsible for on-going development and support of the Serve-Safe food safety curriculum and regimented certification program, mandated by the National Restaurant Association for its members

PLATINUM technology – Education

Lisle, Illinois (January 1994 – March 1997)

Group Manager of Product Development

Responsible for the design, development and support of all educational products and services delivered by PLATINUM

Directly managed 17 instructional designers, desktop publishers, multi-media designers, and consultants in the development of products and services

Conducted a global needs analysis toward the development of a new product curriculum

Initiated/implemented the development of a new product training curriculum in support of 140 PLATINUM software products, including eLearning, mentoring and ILT programs

Significantly increased the efficiency of the development organization

Automated the eLearning distribution process reducing the amount of administrative support required by 75%

Designed/executed a strategy for delivering courseware via CD ROM and over the internet, resulting in a savings of $300K in material and labor costs annually

Implemented an On-Demand Publishing effort for all printed training materials, resulting in a 35% reduction in the division’s publishing expenses

Responsible for the design and deployment of a Skills Assessment Tool that provided sales staff and customers with the ability to determine training needs, requirements and analyze ROI

Re-engineered/documented a new development process infrastructure for a rapidly changing organization

Course Developer/Instructor

Developed and delivered training for technical courses to external customers

AT&T Corporate Education & Training

Lisle, Illinois (August 1988 – January 1994)

Technical Instructional Design and Development – Independent Consultant

Developed/delivered ILT courses to commercial audiences on Informix, UNIX fundamentals and UNIX system administration

Initiated/developed/implemented a company-wide program for transition/training UNIX development professionals in the use of Microsoft Windows, Microsoft Office, CorelDraw, MS Project, networking tools, and electronic communication tools

Designed/developed/instructed ILT courses for database development, operating system fundamentals and administration, and networking.

Designed/developed 60-unit system administration online course using a state of the art artificial intelligence authoring system


Master of Education in Instructional Design

Emphasis in Instructional Systems and Technology

Northern Illinois University

Bachelor of Science in Organizational Development and Speech Communication Education

Bachelor of Science in Business/Industrial Psychology

Illinois State University

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