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Engineer Customer Service

San Pablo, California, United States
February 22, 2018

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I am a CCNA Certified Networking professional with 5 + years of experience who worked on variety of projects including quality assurance of networking products(firmware and driver testing), installations, upgrades, network enhancements and monitoring. Gained technical knowledge and strong customer service skills while working with NOC center, IT support and public transport fields. I hold extensive experience working in many capacities in corporate environments. I worked with diverse range of clients and always have high attention to detail. I have a track record of developing creative solutions.

Certifications: - Cisco Certified Network Associate- CCNA(R & S)


1-Employer : Broadcom Technologies

Designation : R & D Testing Engineer

Duration : August, 2015 to September, 2016

Product validation and testing:

Functional Testing:

Performed OS installation, recovery and setup for window, linux and ESX servers.

Configuration of HBA, including storage LUN creation, switches zoning.

Instrumental in launching many products successfully by pro-actively identifying, reporting, tracking and verifying bugs using Bugzilla, worked closely with development team.

Use to do WHQL certification for the converged network adapter protocols on different operating systems which include windows, Linux and esx server.

Verify the Microsoft signed driver.

Set up a lab environment to test storage network products with different patch cables.

Successfully led teams towards comprehensive accomplishment of project goals in agile environment with effective communication and interpersonal skills.

Designing, developing Test Scenarios, and executing Test Cases in HP-QC.

Testing Networking and Storage products .eg. Intelligent Ethernet Cards, Converge Network Adapters [CNA], Storage Cards.

Worked on IEEE 803.2 Ethernet, TCP/IP, FCoE, FC, iSCSi, BIOS, Firmware, RAID, ROCE, and Virtualization.

Clear understanding of Software Development and Test Life Cycle and Test Methodologies.

Worked on Layer 1 & 2 of OSI model.

Operating Systems

Windows Server 2k12,2k12R2,2k8,2k8R2,Linux


Switches-Cisco catalyst 3k series,Router-c3945,

Microsoft Technology



Finisar Trace,windbg, Remedy, HP-QC, Bugzilla, SQL Tools


FC, FCOE, NIC, Ethernet

2- Employer: IPsoft

Designation: Network Consultant

Duration : August, 2014-August,2015


Operation Review:-

Network Operations Assessment:-

Network Monitoring, Maintenance, Development.

VLAN configuration, management

Configuring Routers & Switches


Understand the concept of network architecture of HUL w.r.t the business requirement.

Co-ordinate with various teams like Network Operation Team, Deployment team, User Acceptance Testing team during production releases and testing phases.

Actively monitored Network Infrastructure built with a combination of Cisco Nexus and Broadcom technologies.

Identified problems, performed initial diagnostics and applied known work around. Documented successful solutions and implementation procedures.

Collected data for repeated issues analyzed, investigated and proposed solutions to SM for review.

Supported field staff and contractors onsite with troubleshooting over the phone or remote support and help them by assigning tickets to appropriate group using INFRA ticketing system.

Planned activities raised change requests and implemented following ITIL guide lines.

Ensured network availability and Quality of service and suggested improvements where necessary.

Performed software upgrades for monitoring applications and back up activities.

Basic understanding of layer 3 protocols.

Tools Worked on:-

Remedy, Nexus 5K switch, 3945 router and 3k series switch, SNMP, solar wind monitoring tool

3- Employer: JK Techno soft Ltd

Designation: Application Support Engineer

Duration: August, 2010 -August, 2012


Operation Review:-

Understand the concept of primary and secondary sales and learnt to do the billing of different schemes running at the customers end.

Handling SQL database

Involved in Tracking, Verifying& Reporting Bugs to application development team.

Provide Technical Support on software application

Settings up test environment to trouble shoot the incidents and provide technical solutions to L1.

Handled change requests and troubleshoot of issues/bugs reported from L1 level environments. Change requests include adding new features to the product.

Co-ordinate with various teams like Production Support, Deployment team, User Acceptance Testing team during production releases and testing phases.

Interaction with external teams regarding the connectivity for systems required for testing phase.

Working closely with client teams at on-site doing daily interactions.

Tools Worked on:

Citrix GOTO Assist as Remote Assistance, DBA Mgr2k, SQL Monitor.

4- Employer : CMC

Designation: Intern

Duration: June,2009 to December,2009


Installed and configured Terminal Server to provide connectivity between switches and router with the help of frame relay.

Wrote documents for troubleshooting guide for Cisco Lab.

Created and updated procedures and workflow documentation in the form of work instructions, checklists, change requests and Business Service Agreement documents.

Academic Qualification:

Masters in Technology [Communication Systems]


R. V. College of Engineering, Bangalore, India

Bachelor of Engineering [Electronics and Communication Systems]


Adesh Institute of Information and Technology [AIET], Punjab, India

Professional Summary:-

Technical Skills:-Cisco Networking, MS Professional Suite(Word,Excel,Power Point),SQL,bug defect tools(Bugzilla, Jira, Remedy),storage protocols, web-service standards(WSDL,SOAP),HP-QC,WHQL,DNS,HTTP,Networking,shell,Black-Box Testing, Basic of Java, Linux

Delivery Skills: - Project Management, Scrum, Agile Methodology.

Innovations & Initiatives:-

Published an international journal on Anonymous Location based energy efficient routing in MANET on June 16, 2014.

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