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Account Manager - FinTech

Montreal, Quebec, Canada
February 22, 2018

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+*-514 ***-****


With 5 years of experience in Information Technology and Operations Management in professional organizations, I've worked with multiple clients who figure in the fortune 500 lists. My experience has helped me emerge as a vivacious and empathetic leader; with a keen eye for attention-to-detail and a potent ability to muster a team towards collaborative success.


Master of Business Administration (MBA) - HEC Montréal 2017 - 2018 Post Graduate Diploma in Management - SIMSR 2013 - 2015 Graduated with honors in Retail Management

Vice President, Student Council, 2013-2015

Bachelor of Technology, Electronics & Communication Engineering - Cochin University 2005 - 2009 Placement committee head, CEA 2005-2009

Secretary of IEEE student association

CEA Event coordinator, technical symposium 2009


VA Tech Ventures Pvt. Ltd. (Delhi, India) Dec 2015 - Apr 2017 Fintech start up with more than 200 employees in India Accounts Manager

• Handled large clients and worked consultatively in identifying solutions and synergies

• Provided insights for development of new features in the product and optimized the existing ones

• Created and implemented new checklists and guidelines, helping reduce the communication gap between sales and accounts team


• Boosted customer retention to 96% through the creation of comprehensive on-site and web based training programs

State Bank of India (Mumbai, India) July 2015 - Dec 2015 India’s largest bank with 278 thousand employees

Management Trainee

• Handled acquiring portfolio of Corporate Merchants in MAB Vertical & cross sold other e-payment products to them

• Collaborated with multiple stakeholders and built a team that resulted in the integration of 73 government merchant platforms into SBI’s cutting-edge payment system (SBI ePAY) Achievements

• Spearheaded the “Digital India” campaign for SBI, translating into revenue of $ 100K Mahindra Satyam (Hyderabad, India) Apr 2010 - Apr 2013 Indian multinational provider of IT services with more than 100 thousand employees Senior Software Engineer

• Led a team of junior test engineers to help achieve CMM Level 5 certification

• Studied recorded buyer actions and created more than 100 models for B2C and B2B customer interfaces. 32 of these models were accepted and successfully integrated with the automation testing tool. The effort was lauded and recognized in the client quarterly newsletter. Achievements

• Nominated twice for most valuable player for logging minimum requirements leakage index across the project in consecutive projects

• Recorded overall design coverage exceeding 97% in all projects while keeping customer rejections to the minimum


• Volunteer – Mahindra Satyam Foundation

• Launched Project Prerna in collaboration with ENACTUS for slum development

• Trained in Carnatic music and classical dance, Bharatanatyam

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