Sign in

Active Directory Engineer

Upper Marlboro, Maryland, 20772, United States
February 19, 2018

Contact this candidate


Gregory B. Liverpool Jr.

P.O. Box ******

District Heights MD 20753

Phone: 202-***-****



Over 15 years of experience in Microsoft SMS/SCCM Engineering/Administration requirements, application packaging, analysis, solution design, migration, and implementation. This includes data center integration and migration/move experience in complex secured enterprise environments. Over 15 years of Active Directory Server build, administration and maintenance.

Microsoft Windows 7, 8.1 and 10 Imaging and Migration Experience

Design, implement and manage complex SCCM 2012 and Windows 7 / 8.1 / 10 Client/Server solutions

Create end user and system administration technical documentation

Design, developed, enhance, implement, document, maintain and support of designated COTS business-facing application systems.

Troubleshoot SCCM 2007 /2012 Client/Server Issues

SCCM 2007/2012 Application Packaging (Admin Studio / Installshield 2014)

SCCM 2007/2012 Administration and Maintenance

Create, monitor and troubleshoot SCCM 2012 Deployments, Applications and Task Sequence issues

SCCM 2007/2012 OSD Deployments and Troubleshooting

Working knowledge of Wireshark

Working knowledge of Citrix XenApp

Working knowledge of Microsoft Deployment Toolkit

Knowledge of SCOM 2012

Knowledge of Command Shell, Visual Basic, and PowerShell Scripting.


Bachelors of Science in Business Management, Central State University, Wilberforce, OH, 1986 - 1991

Additional courses in Computer Science, Computer Information Systems, and COBOL

Microsoft System Center Configuration Manager 2007, (MCTS Certified)

Network + Certified

Security + Certified

Microsoft Certified Professional

Windows Server 2008 (Classroom Instructor Lead Training)

Net IQ App Manager (Classroom Instructor Lead Training)

Currently studying for SCCM 2012 Certification 70-


Collabera/IBM (Remote) Nov 2015 – September 2017

Microsoft SCCM Engineer / Packager

Windows 7 to Windows 10 Migration and Support

Microsoft Windows SCCM 2012 Branch/Update 1511 to 1702 Support and Maintenance

Travel to American Express sites nationwide to test, configure, implement SCCM 2012 Client/Nomad installations, Package deployments, SCCM 2012 Server requirements and configurations

Design, developed, enhance, implement, document, maintain and support of designated COTS business-facing application systems

SCCM 2007 / 2012 Application Packaging using Admin Studio 2014

Create, edit, modify and execute/deploy Command Shell, Visual Basic, and PowerShell Scripts

Tests software-package install scripts using Microsoft SCCM 2012

Troubleshoot SCCM client deployment issues using Wireshark

Applies proven testing techniques and performs necessary quality control checks to verify

software installation packages work as designed

Researches and troubleshoots installation package defects and makes necessary adjustments

Prioritize tasks and manage time to meet assigned deliverable deadlines

Communicates status and escalates complex packaging issues to team

Identifies and implements process improvement opportunities

Actively remediates operational escalations

Helps lead team of contract packagers to ensure packages are done correctly and promptly

Extensive experience in software/application packaging in Win7 and Win8 for installation and deployment

Pinnacle/Capital One, Laurel, MD June 2015 – Jan 2016

Microsoft SCCM Engineer / Application Packager

Troubleshoot issues, make recommendations for solutions, and, if the change is during application installation, implement the solution.

SCCM 2007 deployments in a large-scale environment.

Works with little supervision or oversight to deliver key milestones.

Implement Admin Studio / Windows Installer security concepts and best practices

Monitor SCCM package deployments.

Troubleshoot SCCM client health and package related issues and remedy them

Responsible for packaging, testing, deploying and troubleshooting applications with SCCM 2007 and AdminStudio / Install Shield 2014

Create, edit, modify and execute/deploy Command Shell, Visual Basic, and PowerShell Scripts

VDX / Fannie Mae, Reston, VA Oct 2014 – June 2015

Microsoft SCCM Engineer

Design, implement and manage complex SCCM 2012 and Windows 8.1 Desktop solutions.

Lead, supervise, train and support a team of over 50 desktop migration technicians.

Implement and Manage Enterprise Desktop and Data Center Transformation solutions

Work with customers, on and off site, to achieve and exceed goals and objectives

Provide excellent written and verbal documentation and reporting

Cooperate and collaborate with colleagues in a team oriented environment

Troubleshoot OSD task sequence errors with SCCM 2012

Troubleshoot SCCM client and OSD deployment issues using Wireshark

Image support for Windows 8.1 desktops and laptops

Create end user and technical documentation

Troubleshoot SCCM 2012 /2007 Client Issues

SCCM 2007 / 2012 Application Packaging

Admin Studio 11

Windows 8.1 64 bit troubleshooting and best practices

Create SCCM 2012 Application Deployments and Packages

Create SCCM reports with SCCM 2012

Capture and Restore user data using RES and Microsoft USMT

RES Workspace Manager Administration

Examine SCCM 2012/2007 Client and Server Logs

Use PowerShell Scripts to automate Admin. tasks

Add, Delete, Modify and Move Active Directory user/computer accounts

Ensure Windows 8.1 Baseline Compliance

Create, Delete, Modify and Move SCCM collections

Deploy SCCM 2012 Client and RES agent on Windows 8.1 Machines via SCCM 2012 Console

SCCM 2012 Administration/Engineering

Execute and Examine SCCM 2012 SQL Reports

Monitor and troubleshoot SCCM 2012 Deployments, Applications and Task Sequences

Wyle / Cambridge International, Suitland MD Dec 2012 – Oct 2014

Network Engineer

Travel to and from secondary duty station at the Department of Commerce building in Washington, D.C. to provide technical support of the Economics and Statistics Administration's (ESA) Press Release Lockup Room.

Provide technical oversight during ESA press release lockup briefings. Monitor, verify, control, and manage connectivity to the Internet and related infrastructure/components.

Provide technical oversight during all maintenance windows for news agency technicians. Respond to telephone and email requests to schedule access for the technical support personnel from each media organization authorized to attend the ESA press releases, including two maintenance windows per month.

Furnish recommendations to ESA regarding any network-related hardware or equipment needed for the effective maintenance and management of the ESA Press Release Lockup Room and will order them on behalf of ESA if requested.

Provide back-end operation and maintenance work on the physical network hardware, such as servers, switches, and routers, and provide tightly controlled, supervised connectivity to the Internet and related infrastructure components.

Activate/Deactivate LAN ports onsite at Census Bureau.

Troubleshoot network issues using Wireshark

Sanitize decommissioned switches and routers. Configure Cisco Switches. Upgrade Cisco router and switch IOS onsite at Census Headquarters and Regional offices. Troubleshoot network issues.

Wyle, Suitland MD Aug 2011 – Dec 2012 Microsoft SCCM Engineer

Microsoft SCCM Engineer position supports the Department of Commerce, U.S. Census Bureau, Telecommunications Office (TCO) and LAN Technology Systems Office (LTSO) on-site in Suitland, MD.

Provide Microsoft SCCM 2007 Server and Desktop management support for a large-scale migration from Novell ZEN Works to Microsoft SCCM 2007.

Principal duties and responsibilities include, but not limited to following procedures and quality controls to create software packages, advertisements, and collections to deploy applications on newly imaged Windows XP and Windows 7 workstations.

Create, test, install, deploy, and troubleshoot software packages using VMware Workstation 8.0 virtual machines.

Ensure that the package configuration enables applications to function properly in the Enterprise.

Develop batch scripts and Active Directory Group Policies to deploy software applications. Manage patch management system to schedule and deliver operating system, application patches, security updates and application updates.

Create customized MSI packages using Admin Studio 9 and 11. Create Transforms (MST's) to further customize MSI packages. Manage inventory management system to gather hardware and software information on Census Windows 2008 Servers, Windows XP and Windows 7 workstations.

Create Active Directory Security Groups to link with SCCM 2007 collections for software package deployments. Install, configure, and update network client to provide connectivity to authorized network resources. Participate with team members to implement new technologies and resolve customer needs and concerns. Attend meetings and provide detailed minutes regarding various aspects of new or existing systems, serving as subject matter expert. Deploy new and maintain existing SCCM 2007 Servers.

Document and inform management of technical issues. Develop technical documentation for creating packages and advertisements for complex applications when needed.

Provide tier 3 support for application issues with newly created application packages. Design, build, configure, and maintain Active Directory test environment consisting of Windows Server 2008, SQL Server 2008, IIS 7.0 Server, SCCM 2007 SP2 Server, WSUS 3.0 and Window 7/Windows XP workstations.

CACI, Inc. – Federal, Arlington, VA May 2009 - Jan 2011

Senior Systems Engineer

Enterprise Engineering performed for The Secretary of Defense CIO.

Projects include, creating software packages via SCCM 2007. Deploy Windows 7 Operating Systems, application software, software updates and security patches to Enterprise workstations via SCCM 2007. Build, configure, administer, monitor and maintain SCCM 2007 Servers.

Additional duties include creating Baseline images for desktop deployments in the Enterprise. Work as Project Technical Lead on various Enterprise deployments such as Office 2007 and Symantec Antivirus Client upgrades. Create Windows 7 and Windows XP Baseline images using Symantec Ghost and the Universal Imaging Utility. Build Windows 2008 Servers and Windows 7/Windows XP Professional Operating systems with security configurations, application software, Service Packs and software patches.

Build Windows Server 2008 Active Directory Test Labs to perform testing of SCCM 2007 Server, WSUS, Windows Deployment Services, Microsoft Deployment Toolkit and other software.

Build physical Servers and Workstations to convert to Virtual machines in a VMware test environment.

Responsible for configuration, administration, maintenance and troubleshooting of the Virtual machines in the VMware Virtual environment.

Kforce, Washington, DC Jun 2008 - May 2009

Computer Migration Specialist

Develop and maintain knowledge of the customer's organizational structure and adhere to the customer's processes and procedures related to system implementation.

Coordinate Desktop and Blackberry Deployment implementation schedules with the Lockheed Martin Technology Refresh manager and scheduler as required by contacting users as identified by the offices selected to receive desktop computers in accordance with Standard Operating Procedure (SOP) for replacing equipment.

Perform imaging of hard drives. Prepare and stage equipment for delivery as applicable. Transport technicians and desktop computers, using contractor provided vehicles to Andrews and Bolling Air Force Bases as required upgrading users.

Follow detailed checklists and SOPs for desktops and monitor installations, validating that the new unit works properly. Reinstall all licensed software previously on the old system, migrating PST files and other work-related data, and reinstalling print drivers.

Perform follow up documentation in Remedy or applicable database spreadsheet daily.

Tech USA, Washington, DC Sep 2007 - June 2008

Senior Systems Engineer

Provide support as a team member of Microsoft Corporation, responsible for the upgrade of Howard University's computer systems.

The project entailed upgrading the environment from Windows NT 4.0 Server to Windows Active Directory Server 2003 and from Microsoft Exchange 5.5 to Microsoft Exchange Server 2007.

Responsibilities included daily Administration and maintenance of the University's backup solution using IBM Tivoli Storage Manager.

Daily duties included verifying that backups completed for over 50 Servers and troubleshooting any missed or failed backups. Install and configure Tivoli Storage Manager Client on new production Windows 2003 and Exchange 2003/2007 Servers. Created documentation for TSM installation, configuration and procedures via SharePoint Server 2007 Other duties included support for NT 4.0 Servers and Exchange 5.5 Servers during upgrade process by verifying that legacy systems were operational, and stable.

Back up data as needed during upgrade process to ensure disaster recovery was in place. Work as System Administrator and assist Help Desk as needed to troubleshoot upgrade issues and problems.

Test software applications such as Microsoft ISA Server 2006, Microsoft Forefront Client, and Microsoft Outlook 2007. In addition, work was performed in the field on Howard University Campus to assist in the migrations of desktops to Active Directory.

ManTech, Washington, DC Nov 2006 - Jun 2007

Senior Systems Engineer

Perform Tier 3 system engineer projects/tasks and provide support to Tier 1 and 2 Help Desk staff for the Department of Justice US Trustees.

Provide in depth troubleshooting and issue resolution for escalated problems. Responsible for the implementation, support, administration and management of Windows 2003/ Exchange 2000 Servers.

Maintain Cisco switches. Work in a large complex WAN/LAN environment, providing cross-functional support. Support a variety of hardware, operating systems, and applications such as but not limited to Windows XP, SQL Server, SMS, and VERITAS backup software.

Maintain Windows domains, DNS, WINS, Active Directory and network infrastructures. Provide recommendations to improve existing architecture, procedures, and systems.

Pro-Telligent, LLC, Crystal City, VA Feb 2002 - Nov 2006

Senior Systems Engineer

Provide server and desktop support for 200 Department of State customers in a Microsoft Windows Active Directory environment. Duties include maintaining and upgrading Windows Server/Workstation hardware and software infrastructure.

Create user and e-mail accounts. Maintain Microsoft Exchange Server 2000 and Trend Scan mail. Install and configure Microsoft Share Point Server 2003.

Daily SharePoint Server maintenance and support was provided. Configure Microsoft SMS 2.0 Server to connect to DoS central SMS server. Daily SMS/SQL Server maintenance and administration is required.

Update network servers and workstations with Microsoft security and application patches via SMS. Worked with a team to migrate Windows NT 4.0 Servers and Win2k/XP Workstations to Windows 2000 Active Directory. Upgrade Department of State unclassified/classified desktop workstations from Windows NT 4.0 to Windows 2000 Professional/Windows XP Professional. Build Windows 2000/2003 Servers with RAID configurations and security guidelines. Daily system maintenance, backups and restores are required.

Assist other Department of State Annexes with installation, troubleshooting, and upgrade of unclassified and classified fiber optic desktop computer connections. Use Norton Ghost to create images and clone secure Department of State workstations.

Troubleshoot network and server traffic issues using Wireshark

Manage Norton Antivirus Corporate Edition for entire network. Train existing and new System Administrators on various facets of system administration and Help Desk functions. Work closely with immediate Government Supervisor in making network, System Administration, help desk and purchase related decisions.

Work with Diplomatic Security to ensure all network servers and workstations meet configuration and security guidelines.

Apex Systems, Arlington, VA Feb 2001 - Feb 2002

Systems Administrator

Duties included building Windows 2000 and Windows XP test networks and environments for programmers to analyze software.

Maintained training labs for teacher instructed classes. Supplied desktop and server support for approximately 100 Government Services Association (GSA) users. Test custom and COTS applications before upgrading desktop workstations to Windows 2000 and Windows XP from Windows NT 4.0. Performed daily backups and restored data for customers as needed.

Created and maintained several remote printers nationwide using Citrix Metaframe. A customized database used for creating reports.

Getronics, McLean, VA May 2000 - Feb 2001

Principal Network Engineer

Involved with engineering research, development, design, analysis, production, implementation and consultation for the Department of Justice, U.S. Attorney's Offices nationwide.

Develops and refines new engineering techniques to improve quality. Install and test Enterprise Management software packages including Microsoft Systems Management Server 2.0, Net IQ App Manager, Hp Openview Network Node Manager, Compaq Insight Manager, Dell Openmanage and Cisco Works in an NT 4.0 environment.

Recommend hardware design and software integration with existing systems. Created test lab mocking environment to be implemented using Compaq 3000 servers, Cisco routers, Cisco switches and personal computers.

Analyze technical risks and cost impacts to various engineering approaches. Establish performance and technical standards. Performs independent research and presents white papers solving major customer engineering problems.

Evaluate vendor and subcontractor capabilities. Consult with senior management and customers at the highest levels about projects and area of expertise. Plans and implements large scale engineering projects.

Software Technology Group (STG), Fairfax, VA Jan 1999 - May 2000

Systems Administrator

Responsibilities included Microsoft SMS 1.2 and 2.0 administration and Tier II support for U.S Department of State international and domestic sites.

Required to maintain Microsoft SQL databases, maintain SMS servers, load software as necessary, install SMS sites and distribute software packages.

Troubleshoot SMS, SQL, MS Exchange, Ultrabac, NT Service pack, TCP/IP, LAN/WAN, high-end server related issues and various software applications. Maintenance and backups of servers was also required.

Computer Based Systems Inc., Rosslyn, VA Jan 1998 – Jan 1999

Senior PC Specialist/System Administrator

Responsibilities included the installation of hardware and software for the Financial Management Planning Division of the U.S. Department of State.

In this capacity, functioned as Microsoft NT Network Administrator; administer Microsoft Exchange Server and Client in a Microsoft 4.0 environment; upgraded and rebuilt computers; customized users in Windows NT environment with SNA software to allow users to access IBM mainframe; and troubleshoot PC and software application problems.

Also, extensively used Microsoft SMS; installed modems; configured Internet access for user environment; supported various Microsoft and custom applications, as well as offered help desk support to over 500 users.

The Orkand Corporation, Falls Church, VA Jun 1996 - Jan 1999

Systems Administrator/Trainer

Position entailed international travel to various U.S. Embassies and Consulates installing hardware/customized software and providing training to Foreign Service Officers, Nationals and System Administrators.

Customized software operates as standalone systems and as Client/Server applications on Local and Wide Area Networks.

Responsibilities included System Administration for Microsoft Windows NT 3.51 and 4.0 platforms using an Oracle database, as well as troubleshooting, installing and configuring hardware in standalone LAN/WAN and DOS environments. Convert and transfer Wang data to Windows NT and Oracle database.

Conduct site surveys which provide assistance and guidance for physical layout of office, audit all consular related systems and ensure proper operations; analyze and evaluate office workflow; prepare work orders, assemble, test, pack and ship related equipment and write trip reports. In Addition, work was required at the 24-hour Consular Affairs Systems Division Support Desk on a rotational basis.

Contact this candidate