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Customer Service Sales

Raleigh, North Carolina, United States
February 18, 2018

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Jasimine E. Young

**** ******** **. *** *

Raleigh, NC 27612

(919) ***-**** (cell)

OBJECTIVE: To obtain an entry level position in a company where I can implement my skills, knowledge and work experience with opportunities for career growth.

SKILLS: Quick learner with excellent communication skills; Effective team member with strong ability to work independently; strong background in customer service; possess professional telephone skills and competent computer skills in Microsoft Word, Excel, Publisher, and Access.


Currently attending Bachelor of Science in Business Administration, University of Phoenix Online

2008 High School Diploma, Martin Community College Williamston, NC



01/17- current Title Clerk, NC DMV License Plate Agency Cary, NC

Maintain a high level of customer confidentiality

Review vehicle titles for accuracy and completeness to include VIN, odometer reading and release of liens

Verify acceptance of title in state for which it is filed

Confirm negotiability of title documents and report any title discrepancies

Interact with customers, dealer’s and representatives of regulatory agencies in resolution of title transfer and plate issuance

Maintain current knowledge of DMV regulations regarding vehicle titles for NC in which vehicles are processed

Assist customers in a high-volume branch with renewal of vehicle registration, issue handicap placards and plates, resolve insurance lapses through proper documentation.

Vessel Registration through NC Wildlife

Verify all documents are signed

Process paperwork on a timely basis

09/15- 01/17 Branch Banker II, BB&T Cary, NC

Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services

Complete special requests by opening and closing accounts; taking orders for checks; provide account statements, copies, and referrals; complete safe-deposit box procedures.

Complies with bank operations and security procedures by participating in all dual-control functions; maintain access logs; auditing other tellers' currency; assists in receiving currency orders and shipment with Vault teller

Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; scan all transactions for processing; turning in excess cash and mutilated currency to vault teller; maintain supply of cash and currency.

Properly review and file reports for cash advance, night deposit, teller proof corrections, ATM, TCR and Currency Transaction reports for teller transactions.

Provide servicing, cash replenishment and reconcilement of ATM

Provide servicing, cash replenishment and reconcilement for TCR/TCD

Maintains customer confidence and protects bank operations by keeping information confidential

Contributes to team effort by accomplishing related results as needed

03/14- 09/15 Assistant Manager, Rent A Center Cary, NC

Monitor and ensure total customer satisfaction

Create manage and execute plans to increase sales and profits

Monitor and improve sales skills by using sales tools, marketing techniques and sales calls to promote growth.

Monitor and record deposits and verifications

Provide leadership and guidance

Inventory management and security of all store assets

Resolve customer service issues related to payment and technical support

Navigate High Touch system efficiently to manage accounts and generate reports

Manage Customer Account Representatives to perform tasks such as deliver products, collect payments, and sale merchandise proficiently.

7/13- 03/14 Customer Account Representative, Rent A Center Williamston, NC

Manage customer accounts and process orders to coordinate product delivery.

Offer enthusiastic sales guidance to customers

Assist in maintaining a quality showroom

Kept merchandise in excellent, rent-ready condition

Ensure timely deliveries

Secure on time payments and collect on delinquent accounts

3/12- 6/13 Office Assistant, Food Lion Plymouth NC

Ensure all store office functions are completed correctly and promptly

Adhere to office procedures to include cash reports, register checks, deposits and Coinstar

Train sales and service associates as needed.

Maintain adequate front end security to control cash and shrink.

Assist in maintenance and cleanliness of Front End and related equipment

Performs necessary duties of the Sales Associate and Service Associate

Find more efficient ways to do the job and seek to reduce costs and improve labor productivity

Devise and preserve means to enhance safety of customers from preventable accidents

Adhere to all company guidelines, policies and standard practices.

Performs special duties for proper store closing at night

10/07-3/12 Cashier, Food Lion

Assisted customers with checkout of groceries and other items

Handled various cash transactions to include credit card machines, and personal check authorization

Responsible for various front end duties as needed

Provided excellent customer service

09/09-10/11 HR Coordinator/Office Assistant, Bridging the Gap Plymouth NC

Maintained employee files

Interviewed applicants and assisted with the new hire orientation

Answered phone and maintained daily phone log

Organized and scheduled employee trainings

Typed and provided staff with agenda for weekly meetings


Cameron Leonard, Market Leader, BBT 919-***-****

Leona Garrett, Previous Employer, Bridging the Gap 252-***-****

Julius Walker, Superintendent, Washington Co. Schools 252-***-****

Kurt Garrett, Scientist, University of North Carolina (UNC) 919-***-****

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