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Customer Service Representative

Durham, North Carolina, United States
February 08, 2018

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Lakeshya R. Perry

**** ***** **, ***. ****

Durham, NC 27703

Phone: 919-***-****



**** *.*. **** **** School -Diploma Oxford, NC, USA

****-**** ***** ******lle Community Henderson, NC, USA

Studied: Office Administration

2017-current Durham Technical College Durham, NC, USA

Studying: Medical office Administration

2017 Triple A Phlebotomy Durham, NC, USA

Studied: Phlebotomy

CPT certification# W8L9M2N3 effective 08-17-2017 thru 08-17-2019

Work Experience

June 2014 AWNC

to Level 3 Offline

Still Employed I read blueprints, work from layouts and dimensions on drawings to perform assigned tasks, as well as, load, align and operate machines. I utilize micrometers and Vernier calipers, while monitoring the machines for problems. Also, I prepare tooling for changeovers and performed machine changeovers. Follow production instructions from my supervisor to ensure that I maintain quality and quantity with strong sense of accountability and high standards.

October 2013 Staffmasters

to Machine Operator

June 2014 Set up machines at the beginning of shift to ensure proper working order. Performed testing procedures to ensure that machines work optimally during the production procedures. Maintained and clean machines before and after each shift. Calibrated machines at the beginning of each shift and recalibrate machines at the end of each shift.

September 2011 Xerox/ACS

to Customer Service Representative

October 2013 Served customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Managed large amounts of inbound and outbound calls in a timely manner. Followed communication “scripts” when handling different topics. Identified customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile.

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