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Customer Service Technical Support

Bengaluru, Karnataka, India
February 08, 2018

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Address: B-**/*, GF,

Himgiri Enclave, Chander Vihar,

New Delhi - 110041


Mobile: +91 - 874-***-****,



To be confident, work and target oriented and to use my skills set in best possible way in order to achieve an excellent career opportunities. Moreover to utilize my knowledge towards the growth of the company.



Working as Counselor & Admission In-Charge at M/s Professional Traders Academy. An Institute based at Patel Nagar, New Delhi, providing coaching in Share and Stock market courses.


Service selling, Counseling and Consulting capabilities

Handling Queries

oBeen a first point of contact for queries. People who are willing to start courses make queries over phone calls, mostly visit, through chats and also through emails.

oPeople of every age group of any education and experience from national and international regions. They can be students, businessman, private and govt. service employees and even a lay man.

oTheir concerns are various. I understand their requirements and expectations and disperse full information about services’ benefits.

oFace to face / one on one and group interaction for queries solution are provided easily.

Queries to Leads

o“Result comes out when proper efforts and complete solutions are rendered”

oIts true and that I believe in. Person coming for little information is also a great opportunity. Hitting harder is necessary.

oThis phase is somehow I think is that phase in which person (who makes enquiry) think lots emotionally, financially, aggressively and sometime or mostly ignorable. So it is necessary for me to tackle their expressions accordingly and bring him to right way.

oOnce a person is guided and informed in each expect and satisfied with what he actually needs. He/She can be taken as a lead. I go up to at great level of extent to convince him easily. For the same I make proper follow ups in form of calls, engagement email.

oFurther I maintain a self list of follow ups and other records of correspondence which will serve as base of my next communication because The Words are most important in Services.

Leads to joinings

oAs said above “results come when full efforts are dispersed.”

oPerson entered in this phase is 90% ready for me to be pitched easily according to his own way of thinking and rest 10% part is done with a little counseling which is rather essential at this stage without any missing.

oMostly people join the classes on the basis of counseling and marketing.

oBut for a security of our complete counseling and efforts and to put our sales safe we make registration amounts to be deposited as soon as possible.

As an Admin Assistant

Maintain online/offline records for leads, tentative joining, backup / retake sessions, batch wise student records, there admission information.

Organizing service demonstration events.

Full cash and credits control in my hand. Coordinating with students for fees and discount settlements, collecting fees through Cash, Cards, Paytm, NEFT modes. Issuing bills and receipts. Further maintaining payment and fees records online and offline mode and follow-ups with students for any pending payment.

OCT 2014 – MAY 2017

Worked as Admin and Marketing executive at M/s Eroz Environ Engineer Pvt. Ltd. They are Mfrs and Exporters of Pollution Control Systems.


Admin profile

Entering office data into system, producing and corresponding reports, and maintaining and updating office record.

Maintaining supplies, answering inquiries, maintaining security, monitoring logbook and ensuring that office equipment is working properly.

Providing support to executives, performing office and clerical duties, giving backend accounts and data support.

Preparing correspondence, revising documents, distributing mail and maintaining database.

Ensuring that all information and documentation is complete as per given guidelines.

Writing up simple instructions, short correspondence, and memos.

Providing reports, as required, for senior management.

Liasoning with some of govt. boards i.e. Electricity, Telephone, Advocates

Marketing profile

Deriving new buy leads from various sources email, website enquiries, directories and online portals. Regularly updating those leads in excel to make follow ups

Preparation of Techno Commercial Offers/quotations for interested customers.

Sending Performa Invoices and Order Acceptance for processing of buyer’s order.

Further maintaining records for enquiries, Techno Commercial Offers/Quotations, Performa Invoices and Order Acceptance for regular status tracking.

Doing follow-ups with parties for enquiries, quotations via email, calls for current purchase status.

JULY 2011 – JUNE 2014

As Customer Service Executive, at CMC Ltd, Noida. In Passport process, It’s an E-governance project of MEA and TCS, which provide Passport related service to the citizens over Delhi and NCR.


Customer handling on counters, processing passport applications on counters in TCS provided software, handling their queries for service information.

Coordinating with senior staff for any escalated matters.

Preparing daily productivity and feedback reports.


a)Graduated (BScIT), through Sikkim Manipal University (Manipal), 2004

b)Senior Secondary from N.O.S, New Delhi, 2001

c)Matriculation from C.B.S.E, New Delhi, 1999


a)Diploma in Web Designing through InfoTech Computer Institute

b)Diploma in AutoCAD 2D, Design through CADD centre


a)Soft Skills: Technical and Non Technical support Web and Non Voice based, Good Efficiency, Hard Work, Self Confident to do, learn and apply and complete dedication towards my work,

b)Good exposure over customer handling, capable of working with team and independently.

c)Eager to learn more from the company to gain good and right way to work.

d)Complete surety of the work.

e)S/w & languages: HTML 5, CSS, Adobe Photoshop, Corel Draw 17, Illustrator, AutoCAD 2015 (2D Designing), MS Office, Internet., Windows 7, 8 and 10.


English, Hindi and Punjabi


Father’s Name: Mr. Madan lal Bobal

Date of Birth: 17.08.1982

Marital Status: Married

Gender: Male

Passport No.: R7910639

Further, I declare that the above given information is true to best of my knowledge and contain no any fake things.




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