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Project Manager Customer Service

San Antonio, Texas, United States
February 02, 2018

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Melanie Alcoser

***** ****** *****

San Antonio, TX 78247

Phone; 210:882-2722


Project Manager Assistant (1/2017 - 1/2018)

Hawthorne Contracting

Coordinated weekly office meetings and offsite construction meetings. Prepared Action Item notes from Project Manager project meetings within 24hrs and distribute them to all required parties. Follow up meeting minutes 2 days prior to weekly construction meetings. Managed all calendar tracking, prioritized and updated Project Manager’s daily To Do List. Developed a positive relationship with the City of San Antonio permit office. Gathered required permitting information and prepared plans and required forms for permit and submitted plans to the city within 5 days of being awarded the new job. Monitored all inspections from beginning of project to the end and requested Certificate of Occupancy according to new tenants requirements. Responible for all Subcontractors pulling their permits at the beginning of the project, and carefully monitoried and confirmed Subcontractors inspections were called per Superintendents request. Coordinated with Superintendents to schedule our inspections as needed to support all projects. Reviewed all new plans carefully to determine which Subcontractors would be contacted for return bid proposals per required deadline. Collected and reviewed all Subcontractors bids according to plans and filed them according to job file. Provided assistance to Superintends and Project Manager to order specialty items and materials from vendors in writing. Assisted Superintendents, Subcontractors and Project Manager with scheduling information. Notified Project Manager of any sub or owner driven requests for change orders. Performed all final walk throughs with Property Manager, Architect, Superintendents and Project Manager and prepared final walk through lists for final sign off.

Administrative Assistant II (3/2010 - 1/2017)

Community Bible Church

Assist Director of Security and Security Supervisor with assorted security issues. Running background checks, monitoring results, preparing written communications to supervisors in regards to results. Maintain a high level of confidentiality in regard to security reports. Maintain a constant liaison with other departments heads in regard to background inquiries. Maintain employee records in regards to Federal and State Security Bureau standards. Attend all new hire employee orientations and prepare security ID badges for all new hires. Develop and distribute scheduling for weekend security volunteers. Handle all lost & found calls and emails and attempt to locate property and notify the persons.

Assist the Facilities Manager with Check Requests for all the facilities bills and invoices due on a monthly basis. Prepare and manage budgeting report. Office Manager (8/2005 - 1/2011)

C & C Alcoser Trucking

Perform advanced confidential administrative duties, coordinate meetings, conference call, calendar tracking and prioritize assignments and tasks for owner. Assists in management of daily activities, liaison between owner, high level clients, and personnel. Compose correspondence, presentations, reports, and maintain personnel files. Track company equipment, vehicle licenses, inspections and registrations remaining in compliance with TXDOT. Process payroll, bills, invoices, equipment leases, certifications and IRS Tax Forms. Perform various tasks and projects to reflect the urgency and priority the needs of the business and Owner. Inventory Supervisor (9/1994 - 7/2005)

AmerisourceBergen Drug Company

Assist and provide administrative support to directors and staff.Coordinate meetings and conference call with senior management. Manage calendar tracking, travel and lodging arrangements, order office supplies, and maintain inventory of stockroom. Responsible for Cycle Counting and Inventory on a quarterly basis. Research and documented variances, handling over 30K products quarterly. Supervised associates to expedite and process customer returns/credits within a 24hr period. Conduct daily verification of manufacturing packing slips totaling over $2M. Investigate any variances between Accounts Payable and manufactures invoices, providing resolution within a 30 day bill cycle . Back-up and support Customer Service Department as the liaison with military officers providing specified products for military deployment and highly secured missions. Maintain 98.5% service level to local hospitals and pharmacies. Assistant Manager (6/1991 - 9/1992)

Merry Go-Round

Recruit and train sales staff. Prepare weekly staff schedule. Receive and manage all deliveries. Put out all stock received on a daily basis. Maintain a rest and new appearance of merchandise on sales floor. Manage all markdowns on a weekly basis. Provide customers with exceptional service and long term relationships. Produce high sales, manage and maintain register. Monitor sales floor and dressing rooms. Asset in the maintenance of a clean and comfortable store environment. Contracting Clerk (3/1987 - 9/1992)

U.S. Army

Involved in purchasing duties of goods and services assigned overseas in a hostile environment, level of accuracy was consistently excellent relative to administratively purifying excessive 3 year backlog to an optimum 60 day average. Responsible for stocking and receiving medical supplies. Sole point of contact to fulfill orders for Brooke Army Medical Center with 98% accuracy.

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