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Customer Service Manager

Location:
Springfield, Pennsylvania, United States
Posted:
January 31, 2018

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Resume:

Mr. Cong Wang, M. S., MBA

**** **** ***.

Springfield, PA 19064

ac4adf@r.postjobfree.com

610-***-****

Objective A seasoned bi-lingual and bi-cultural professional with many years of hands-on experience in language services interested in a position to teach Chinese.

Major Accomplishment:

Conceived and created Translation and Interpretation Center website for the School District of Philadelphia (demo available upon request) – including one-of-kind web tools such as I-Care, digital High School Directory, Pre-K to 12 Parent Guide, ESL class locator and many other parent-friendly tools.

Conceived and created Language-specific websites in Albanian, Arabic, Chinese, French, Khmer, Russian, Spanish and Vietnamese (demo available upon request) – including one-of-kind web tools such as I-Care, digital High School Directory, Pre-K to 12 Parent Guide, ESL class locator and many other parent-friendly tools in above-mentioned 8 languages.

Special Skills:

In-depth understanding and broad interests in Chinese and American culture, language and history.

Excellent customer service skills Excellent oral and written communication skills in Chinese and English.

Operation management experience Management of day-to-day operations of a translation/interpretation service.

Team leadership and staff management Management of a team of translators, coordination of assignments.

Proven problem-solving and analytical skills Excellent organization, prioritizing, logistical planning and follow-through.

Computer/Internet skills including Word, Excel, PowerPoint, Adobe In-Design, Illustrator and Photoshop.

Publications: Translator of the following books from English to Chinese:

The American Soul-Rediscovering the wisdom of the founders by Jacob Needleman, published in January 2005 by Hua Xia Publishing House, Beijing, P. R. China

All Over but the Shoutin’ by Rick Bragg, published in May 2005 by Hua Xia Publishing House

Mayflower-The Voyage that Changed the World by Christopher Hilton, published in September 2006 by Hua Xia Publishing House

The Civil War by Geoffrey Ward, Ric Burns and Ken Burns, published in May 2009 by Hua Xia Publishing House

American Gospel-God, The founding Fathers, and the Making of a Nation by Jon Meacham, published in May 2009 by Hua Xia Publishing House

Clear Springs by Bobbie Ann Mason (under review);

Wait Till Next Year by Doris Kearns Goodwin (under review);

Song of Years by Bess Streeter Aldrich (under review).

Work experience:

Sept. 2010 to present Director, Translation and Interpretation Center, The School District of Philadelphia

Sept. 2008 to Aug. 2010 Manager, Translation and Interpretation Services, The School District of Philadelphia

Sept. 2005 to Aug. 2008 Language Access Coordinator, the Office of Language Access Services and Community Outreach, The School District of Philadelphia.

July 2004 to Aug. 2005 Volunteer, American Friends Service Committee (AFSC) in Philadelphia.

July 2004 to Aug. 2005 Volunteered for Asian American United (AAU) in its community outreach activities as a Chinese translator and interpreter.

July 2004 to Aug. 2005 Freelance translator for The School District of Philadelphia.

May 1999 to July 2004 Office clerk at Hawkeye Food Service, Co. Iowa City, Iowa

May 1999 to July 2004 Translation of five books from English to Chinese.

Education:

MBA (Marketing/Entrepreneurship)

The University of Iowa, Iowa City, Iowa (GPA: 3.13/4.0)

M. S. (Molecular Biology)

The Department of Biology

The University of Louisville, Kentucky (GPA: 3.8/4.0)

B. S. (Genetics)

The Department of Biology,

Fudan University, Shanghai, P. R. China (GPA: 3.85/4.0)

References: Evelyn Sample-Oates

Executive Director of External Affairs

The School District of Philadelphia

215-***-****

ac4adf@r.postjobfree.com

Ellen Somekawa

Executive Director

Folk Arts-Cultural Treasures Charter School

1023 Callowhill Street

Philadelphia, PA 19123

267-***-**** (direct extension)

ac4adf@r.postjobfree.com

Mary Yee

Former Supervisor, Mentor

Community Activist

215-***-****

ac4adf@r.postjobfree.com



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