Customer Service, Data Entry, Office assistant
Resume:
EDWIN ABOUT ME
******@*****.***
I provided on-site Interpretation services at PrimaryOne Clinics to the Hispanic community, helping medical providers in areas such as Dental, Vision, OB-GYN, and medical; clarifying concepts and providing overall information about the clinic's services.
Provided health education and support services to individuals in underserved communities.
Facilitated information on nutrition, physical activity, stress management, and drug addiction.
Utilized excellent communication skills to explain complex concepts in a simple manner to diverse audiences.
Communicated well with patients to identify and attend to needs. Coordinated patient care with other healthcare and support professionals.
Used medical or administrative knowledge to explain policies, procedures and services to patients.
Prepared charts and pre-admission consent forms.
Assisted patients in completing new patient health history forms. March 2021 - August 2023
Health Promoter - Spanish Interpreter
Ohio Hispanic Coalition, Columbus OH
Columbus OH 43017
Bilingual dedicated professional with vast experience in administrative tasks, customer service, and medical interpretation. Reliable worker with excellent leadership and communication, time management, and computer skills. Well interpersonal skills in both individual and team capacities. Highly organized and detail-oriented worker with the ability to analyze data, project management, and process improvement. Seeking to learn new skills and knowledge to contribute to team success.
GARZON
Ohio Driver s license
Contact
EXPERIENCE
Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
Handled cash drawer accurately throughout shift including opening and closing out register each day.
Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies. Utilized problem solving skills to resolve customer complaints in a courteous manner.
Trained and mentored new team members in proper bar operations. Operated point-of-sale system accurately for processing payments from customers.
Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
Conducted bar inventory on regular basis to complete daily requisition sheets.
August 2019 - March 2020
Bartender
Smoke Jazz Club & Super Club, Manhattan NYC
Skills
Operations Management
Project Management
Administrative Support
Data Entry Documentation
Back Office Operations
Filing
Microsoft Office
Microsoft Outlook
Google Docs
Apple macOS
Database Organization
Customer Service Expertise
Time Management
Translate Documents
Spanish Interpreting
Active Listening
Basic Medical Terminology
Cultural Understanding
Service Determination
Appointment Scheduling
Software
Administrative Procedures
EDUCATION
I assisted the operations office with the coordination of internal audits to ensure continuous compliance with external auditing entities and school standards.
I supported the office's tasks by attending phone calls, replying emails, planning, and scheduling meetings; I updated the dates, records, and databases as required, established and maintained the operation's office's files and records.
Organized and maintained filing systems to ensure efficient document retrieval.
Supported staff by performing data entry and completing administrative duties.
Maintained accurate records of office supplies and placed orders as needed.
Scheduled appointments, maintaining calendars for personnel. Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
Maintained composure in dealing with conditions of urgency and in pressure situations.
Organized corporate events and conferences by arranging catering services and other logistics.
Operated office machines, such as photocopiers and scanners, voice mail systems, and personal computers.
Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
Reviewed files and records to obtain information to respond to requests. Performed data entry tasks with accuracy utilizing MS Office applications such as Word, Excel, PowerPoint.
September 2016 - June 2019
Operation’s Office Assistant
Zoni Language Centers, Manhattan NYC
March 2021 - September 2023
Manhattan English Center MEC
ESL Program, Final level C2 certified.
Manhattan NYC.
October 2022 - January 2023
Health Care Access Now.
Community Health Worker Certification Program.
Columbus Ohio.
June 2001 - June 2007
Panamericana University
Bachelor of Science (B.S) In Marketing and Advertising. Bogotá Colombia.
REFERENCES
Sarah Brown
Manuel Quinbayo
Chief Program Officer - Ohio Hispanic Coalition.
*****@*********************.***
Operations Coordinator - Zoni Language Centers.
**************@*******.***
Languages
English
Spanish
Intermediate advance C2
Native
Contact this candidate