Administrator/Executive Assistant

Ms. Alberta Dunaville *******.*********@*****.***

Mobile: 614-***-****(OK to text)

Qualification Summary

I am a financial service professional looking to advance and grow in financial services, customer relations, and leadership.

Financial Services

-Loan origination and consultant functions, networking, negotiation, and relationship building. Proficient investigator, troubleshooter, problem solver, and collaborator.

-Clientele partner relationships include brokers, realtors, small business owners, professional organizations, property owners, private investors, title agents, real estate appraisers, banks, account executives, government agencies, and other public and private organizations.

-Proficient in data entry, Excel, Word, PowerPoint, Outlook, Access, Salesforce, encompass, calyx, and other specialized loan applications such as desktop underwriting systems DU/LP (conventional/non-conforming, FHA, VA). Skilled in negotiating specialty loan programs for auto loans, personal, credit cards, commercial loans, small business loans, lot loans, hard money loans, merchant accounts, trade financing, letters of credit, lines of credit, proof of funds, and reverse mortgages.

Education

University of Arizona Global Campus, San Diego, California (2020 - In progress)

Ph.D. Organizational Change and Leadership

Innovation and Entrepreneurship

Ashford University, San Diego, California (2018 -2020)

Master of Business Administration, Organization Leadership

Wilberforce University, Wilberforce, Ohio (1999 - 2000)

Bachelor of Science, Organizational Management

Columbus State College, Columbus, Ohio (1995 -1997)

Associate of Technical Studies

Employment History

Administration Feeder/Yard Control, United Parcel Services, Columbus, Ohio 43228 2018 to 2020

Provide office support in the dispatching department. Handle incoming and outbound calls.

Clerical/Inventory Control, DHL Logistics, Groveport, Ohio 43125 2017 to 2018

Performed duties in auditing, inventory control, cycle counting, forklift operations, and receiving.

Temp Services, Dawson /Select Group/Staff mark Columbus, Ohio 2016 to 2018

Call center representative performed customer services in 2016 with Contact US for Dawson. Academic assessor in the testing laboratory with American Institute ESL 2016 & 2017 for Select Group. Auditor with Kings Dale Cemetery and order selector with XPO logistics for Staff mark 2017 -2018.

Property Management, Ebner Properties Columbus, Ohio 2015 to 2015

Managed two apartment buildings with 157 units. Responsible for day-to-day activities.

Substitute Teacher, Reynoldsburg School District, Reynoldsburg, Ohio 43068 (2014)

Managed classroom activities for 7th& and 8th graders’ physics classes during the strike.

Relationship Specialist, Huntington Bank Columbus, Ohio 2010 to 2014

Perform customer services in a call center environment specializing in home loans, auto, and specialty loan origination. Cross-selling proficiently - opened savings, money-market, and checking accounts.

Remote Loan Officer, Union Savings Bank Columbus, Ohio, 2009 to 2010

Self-generated loan prospects. Specialized in conventional, bank specialty loans, OHFA loans, VA, and FHA loan programs for primary residence and investment properties. A representative at the annual Parade of Home events. Guest speaker at Homeport first-time homebuyers down payment assistance program class.

Self-employment, DBA Galena, Ohio 2005 to 2010

Specialization included commercial and business loan origination. Resourceful in lead generation. Correspond with Secondary market lenders, investors, and business owners. Marketed commodities such as energy, metal, and other monetary instruments - letter of credit and proof of funds. Developed marketing tools and marketing strategies.

Sr. Mortgage Consultant, Chase Home Finance, Worthington, Ohio, 1997 to 2005

Advised and educated clients on options and other customer services in the call center. Perform credit analysis, originated conventional and conforming home loans. Proficient cross-selling - lines of credit and credit cards. Skilled in Underwriting and processing guidelines and closing procedures. Rewarded for outstanding performance in customer service and sales volume.

Investigator, Franklin County Department of Human Services, Columbus, Ohio 1991 -1997

Performed investigator’s duties in Welfare fraud investigations and accounts payable division.

Memberships

Golden Key International Honor Society at the University of Arizona Global Campus

References upon request

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