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Customer Service Field

Location:
Santa Clarita, California, 91351, United States
Salary:
$25-30 per hour.
Posted:
February 01, 2018

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Ricardo L. Lozada

***** ** ***** *****

Home/Cell: 909-***-****

Chino Hills, California 91709

ac4a08@r.postjobfree.com

SUMMARY

Engineering Technician. Professional minded, self-motivated, solution oriented individual with a sincere commitment to Customer Service and Satisfaction. Major strengths in job scheduling, prioritizing and coordinating of activities. Assets also include excellent verbal and written communication skills. Hard working zealous achiever, who thrives on the challenge of multi-tasking and functions well alone or as part of the team.

EMPLOYMENT HISTORY

ENGINEERING TECHNICIAN

2004 - Present

NDC TECHNOLOGIES, Irwindale, California

International developer of high performance measurement solutions using a wide range of non-contacting measurement systems designed to improve product quality and productivity. ISO 9001 certified.

Integrate a variety of custom industrial measurement systems including automated scanners and upgrades. Worked on and tested an assortment of sensors/gauges (Radio-Active & Non-Radio-Active) to measure moisture, density, Coatweight, thickness and temperature. Monitor displays or operating work stations, controls and peripheral components. Multi-tasking, meeting demands and deadlines while maintaining a safe clean environment.

Built, calibrated, updated software, test, evaluated and recorded performance of Sensors/Gauges such as Gamma, BETA, X-Ray, NIR and Laser. Setup controls; Automatic Profile Controls (APC), Linespeed Tachometers and Digital/Analog Process inputs. Created testing jigs. Involved in renovations and redevelopment (Proto-type) projects with engineers.

Performed bench, component and system level testing, analysis and diagnostics. Troubleshooting utilizing DVM’s, Oscilloscopes, digital inclinometers, dial gauges and digital calipers.

Strong usage of BOM’s, pick lists, drawings, schematics, blueprints, work instructions, travelers and procedures. Submit NCMR’s, Redlines, and ECR’s. Edited documents and procedures maintaining current, up-to-date status as systems evolved.

Maintained communication and status update of sales orders with Supervisors, Project Managers and Engineers. Persistently seeking ways to improve productivity and efficiency.

Programmed and configured components. Parameter validation. Database building, PC BIOS, network setup.

Strong understanding of mechanical assemblies. Mechanical precision alignment. Attention to details. Thorough knowledge of utilizing the proper tools for the specific job.

Quality inspection checks and testing of integrated systems, controls and components prior to shipping.

Utilize Oracle to view inventory, shortages, close jobs, and validate pick lists with BOM’s. Assist Stockroom to pick kits, inventory cycle counts. Help Shipping with shipments, crating and packaging.

Provided technical support to Field Service Engineers. Trained vendors/suppliers on assembly builds being out-sourced. Assist, train and support Jr. Technicians.

Additional duties and tasks as required by company and customer demands.

FIELD SERVICE TECHNICIAN

2002 - 2003

WORLDWIDE ENVIRONMENTAL PRODUCTS INC., Covina, California

Certified manufacturer of smog machines that distribute nationally and internationally.

Tested and troubleshot smog machines to component level, ensured customers stayed operational.

Calibrated dynamometers and analyzers. Identified and resolved complex equipment malfunctions - electrical/electronic, high/low voltage, mechanical/pneumatics, and software/hardware. Utilized schematics, drawings, blueprints, flowcharts and test procedures.

Managed service calls to customers throughout southern California.

EQUIPMENT TEST ENGINEER

2000 - 2002

ASML, Orange, California

ISO 9001 certified manufacturer of high tech semi-conductor manufacturing equipment that operated in 20 different countries.

Tested, troubleshot products to component level, ensured specifications. Recommended modifications and design/redesign changes as necessary to proto-types as requested by customers.

Calibrated Robots and Automation Systems including wafer handling, wafer counter, rotating carousel, boat rotating unit and boat exchange unit. Identified and resolved complex equipment malfunctions - electrical/electronic, high/low voltage to include Electro Static Discharge (ESD), mechanical/pneumatics, gas/fluids and software/hardware.

SKILLS and TECHNICAL BACKGROUND

Electronic/Mechanical Tools and Skills

Digital Multi-meters, Amp-meters, Electrical Safety equipment, hand tools, Automotive tools, Machine Shop tools, Crimpers, Cutters, power tools, AC/DC power generators/supplies, Oscilloscopes, Logic Probes, Calipers, dial gauges, Pressure gauges, Temperature gauges, Flow meters, levels, inclinometers, soldering, Logic Analyzers, emulators, schematics, blueprints, drawings, logic tables, hydraulics, pneumatics, diesel mechanics.

Electronic/Electrical:

Radiation Sources: NIR, KR-85, PM147, Sr-91, X-RAY, Am-241, Laser.

Voltages & Ranges: 120V – 480V AC, 5 – 150kV DC, WYE, DELTA, 3-Phase.

Components & Devices: Opto-22 modules, BETA Laser Mike, Power Supplies, Turk modules, Vexta drives and motors, Red Lion, Honey Well & Omega Controllers, Terminal Blocks, Relays, Solid State, E-Proms, Circuit Breakers, Ion Chambers, X-Ray Tubes, Solenoids, Power Conditioners, Video Splitters, MODBUS.

Industrial Measurement Gauges: NIR, BETA, LASER, Laser Camera, ROMETER, X-RAY, GAMMA, Backscatter, Forward Scatter, Non-Woven, IRCON, Moisture, Thickness, Density, Coat Weight.

PC Applications:

MS Office, Windows 7 Professional, C/C++, Oracle, AutoCAD, I/O Manager, HyperTerminal, MityGui, Redhat, Oracle, Data Works, Solid Works, 710Utilities, GaugeTools, Telnet, HMI, EMI.

Certifications and Additional Training:

ISO 9001, Radiation Safety, ATEX Hazardous Purge, UL, ANSI, CE, CSA, Forklift, Soldering, White Belt – Lean Six Sigma, Gemba, 5/6-S Lean Manufacturing, Kaizen, OSHA Safety, UL, CE, ANSI, ESD, Fire Extinguish, First Aid, Hazardous Material Handling, Proper Tool Usage, Proper Lifting Techniques, Team Building and Synchronicity.

EDUCATION

B.S., Electronics Engineering & Technology -- DeVry University - Pomona, California

Certification in Computer Operations (AS400 / OS390) -- Computer Learning Center - Anaheim, California

Diploma, Heavy Wheeled Vehicle Mechanics Course – US Army Training Center – FT Jackson, South Carolina

Diploma, Primary Leadership Development Course (PLDC) -- US Army Non-Commissioned Officer Academy – FT Hood, Texas

Military

E-5 Sergeant (Diesel Mechanic) – United States Army, Fort Hood Texas 1985-1990

References: Available upon request.



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