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Information Technology Project Manager

Chesterfield, Missouri, United States
April 27, 2018

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James Townsend


IT Vice President

Accomplished Vice President of IT with extensive background developing and applying Vendor management / Sourcing and contract negotiations with IT technology to improve business performance, reduce costs, and increase profitability. Possess strong leadership and team building skills with the ability to empower employees to reach optimal performance. Combines a diplomatic demeanor and excellent communication skills to articulate complex concepts to clients and stakeholders in a manner that is easy to understand. Highly motivated self-starter with a proven record of directing projects that align with business goals and standards. Applies strong business and IT knowledge to translate technology into innovative business changes and processes to enhance and support business growth.

Project Planning & Management

Crisis & Change Management

IT Strategies & Services

Software development

Virtual Environment (SaaS)

Data Warehousing

IT Budgeting & Finance

B2B & B2C consumer tech.

Improving Policies & Procedures

Mobile & Cloud-based Architectures

Team Building & Development

Business Analysis & Management

Technical Skills: Agile and SDLC systems development, Security, NetSuite, Salesforce, Informatica, SaaS, ERP, WMS, TMS (SAP, Oracle E-Business Suite, JDA), CRM with OLTP and SOA, OPEX model, PaaS, IaaS, Qlik, Tableau (BI).



Vice President IT

Develop and implement change management strategies that leverage technology with business practices to support mobile framework and architecture. Spearhead IT security and operations to support B2B and B2C initiatives. Work closely with key stakeholders in designing and executing effective strategies that align with their business goals and objectives. Apply solid development methodologies in directing projects to successful completion on schedule and within budget. Develop and manage budgets, costs and revenue to support information technology initiatives. Establish sound processes and controls that comply with contingency planning and security. Manage the development and integration of software applications including Mobile, NetSuite, Salesforce, and Informatica.

Key Achievements:

Redesigned a B2B mobile process that saved the company $600,000 per year while processing an international customer.

Developed an enterprise-wide business intelligence and data warehouse that produced an annual cost savings of $1M.

Implemented migration plans for current legacy environments, Mobile and (SAAS) cloud-based architectures that vastly improved system functionality.

DYLEX SOLUTIONS, Atlanta, GA 2012 – 2017

Vice President IT/ Chief Information Technology Officer

Leveraged business and technology solutions with enterprise strategies that reduced technology costs and improved system performance and availability. Led software development teams in project planning, solution design, SLA fulfillment, and Agile/SDLC development. Implemented change management and disaster recovery strategies.

Developed and led teams to perform at a high level of productivity in developing software (SDLC), designing solutions, service delivery and SLA fulfillment. Applied strong business and IT knowledge in leading the implementation of ERP, WMS, TMS (SAP, Oracle, JDA), and CRM with OLTP and SOA.

Key Achievements:

Successfully managed projects in manufacturing, operations, finance, sales and marketing that reduced costs and improved performance and profitability.

Completed an IT audit of infrastructure and security for a national transportation company that reduced data errors and improved turnaround time for supply chain transactions.

Saved 50% in operational costs by converting to virtual environment (SAAS).

Transformed the organization from a traditional CAPEX model to an OPEX model with SaaS, PaaS, IaaS with enhancements that improved overall business performance.

Implemented a 700,000 square foot, fully automated pick/pack supply chain B2B/B2C solution for Nike and Tom's Shoes.

Restructured a failing ERP project with $1M in development costs by implementing a project management office to accurately track project deliverables, scope, and timelines.

MARQUETTE, Paducah, KY 2007 – 2012

Chief Information Officer/Chief Security Officer

Restructured the organization from a traditional CAPEX model to an OPEX model SaaS, PaaS, IaaS with new enhancements by applying change management and IT technology to maximize business functionality. Implemented Microsoft Dynamics, PeopleSoft, Salesforce, Oracle, and Amazon technology to improve efficiency, innovation, and performance in manufacturing, operations, finance, sales, and marketing.

Key Achievements:

Reduced technology cost by 47% and achieved 99% uptime.

Received 100% buy-in on an Executive Scorecard designed with an easy-to-use front-end that linked operations and finance on the back-end.

TOWNSEND TECHNOLOGIES (Manufacturing/Distribution Systems), Atlanta, GA 2003 – 2007

Vice President IT/Chief Information Technology Officer

Designed and implemented innovative technology road maps and governance frameworks that provided project prioritization and overall governance for systems, security, and IT roadmaps. Created shared services models with full SLAs and KPIs that offered continuous performance improvement for Disney Stores, Children’s Place, Recall, SITA and Master Craft Sports. Designed solutions and strategies in SAP and Redprairie that improved information integrity and security. Implemented asset management and ITIL service delivery to 232 airports that enabled SITA to respond to IT incidents within a 45 minute timeframe thus eliminating fines and airline delays. Built analytic tools to integrate data from time and attendance systems. Developed a metrics reporting system that supported market trends and analysis by incorporating such measures as market capture percentages and market penetration.

Key Achievements:

Increased revenue from $1.1B to $5B by implementing IT technology to business processes and structure.

Designed an e-commerce and marketing campaign for an international consumer products manufacturing company that improved sales and revenue.

ORIX FINANCIAL SERVICES, INC., Kennesaw, GA 2000 – 2003

Chief Information Officer/Senior Vice President

Designed a world-class data center with AS400, SQL, UNIX, PeopleSoft, Sage, Oracle, and Dynamics. Designed the corporate Ecommerce website with on-line credit decision making that improved response time. Led the development and implementation of a Financial Performance Management system to allow ORIX to expand product offerings to 3 new divisions and grow the company from $1B to $5B in annual revenue.

Key Achievements:

Successfully relocated the corporate headquarters from NJ to GA on schedule and under budget.


Bachelor of Science, Computer Science, Everest College

Certified Master Project Manager, (AAPM)

Certified Information Systems Security Professional (CISSP) (ISC) .

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