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salesforce

Location:
Hyderabad, Telangana, India
Posted:
April 25, 2018

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Resume:

Shris

913-***-****

ac48zb@r.postjobfree.com

SUMMARY

Salesforce Certified Force.com Developer & Administrator with 9+ years of professional Software Development Experience with 6+ years of experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.

Experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.

Hands on experience in SFDC development using the APEX classes, Triggers, Components, Metadata, SOAP, web services API, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.

Configured, implemented, administrated and maintained the salesforce.com platform.

Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visualforce pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts and Page Layouts.

Hands on experience on Salesforce setups such as Permission Sets, Sharing Model, Roles, OWD, Object relationships

Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.

Experience in Salesforce.com customization, Data Administration, Development, Support and Testing. Built demos for the prebuilt apps in the AppExchange market to our customers based on their needs.

Developed and worked on different Salesforce.com environments such as sandbox and production environments. Worked on deployment.

Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes. Developed solutions to improve CRM processes.

In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting. Excellent knowledge on Case Assignment, Knowledge Management and Case escalation rules

Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatics Cloud, Apex Data Loader.

Experience in Salesforce for Outlook (SFO) product Outlook Connector.

Experience in deploying the AppExchange applications and integrating with third party applications.

Experience in Salesforce Lightning – upgrade, migration, setup, and development. Worked on Lightning Experience, Lightning Connect and Aura Components.

Set up and configured different Lightning consoles.

Provided customer with best practice solutions as related to Salesforce CRM.

Experience in Agile and Water fall methodologies.

Good team player with excellent communication skills, analytical and problem solving, time management skills. Provided Professional Salesforce Training to the Resources.

TECHNICAL SKILLS

Salesforce.com Technologies

Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components & Controllers, Lightning Component, Apex Web Services, Apex Data Loader, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, AJAX, Workflow rule, Approvals

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader, Force.com Platform (Sandbox, and Production).

Programming Languages

Apex, PL/SQL, Java

Scripting Languages

HTML, XML, Java script, CSS, Angular JS

Web Services

WSDL, SOAP/REST API

Databases

Oracle 8i,9i,10g, 11g, MS SQL Server 2012/2008/2005

Packages

Oracle EBS, MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environments

Windows 2007/2008/2010, Windows Server 2003 / 2007, Linux.

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Developer Platform I

PROFESSIONAL EXPERIENCE

Tickets.com, Costa Mesa, CA

Sr. Salesforce Engineer Aug 2017 – Till Date

Responsibilities:

Specifically worked on Client’s new lead conversion process which involved integration to third party application – ProVenue.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Implemented Agile Methodologies, i.e. Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.

Responsible for setting up web service (SOAP, REST) integrations.

Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.

Worked on Apex Class, Triggers, Visualforce Pages, Test Classes, Webservice, Aura component.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Integration of Sales cloud with external information systems using SOAP API web services.

Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Used Jason and XML for web services development.

Implemented Apex Scheduler and triggers to invoke Apex Classes at regular intervals and to trigger them at some particular events.

Worked on custom settings, named credentials, record types, process builder, workflow, validation rules, custom labels, custom objects, custom buttons, profile, security etc.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Worked on Data encryption and decryption in Salesforce. Used crypto class.

Used Salesforce Customer/Partner Communities and Portals.

Environment: Salesforce.com platform, Salesforce Lightning, Apex Language, CRM, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Jira.

CenturyLink/Qwest, Littleton, CO

Sr. Salesforce Developer/Administrator Apr 2017 – Jul 2017

Responsibilities:

●Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

●Involved in information gathering, analysis of information and prepared technical documents

●Worked on various user stories and defects on telephony provided by the client.

●Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.

●Worked on Call Center software administration and Salesforce.com integration support (CTI)

●Used SOSL query to search all objects including custom objects.

●Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.

●Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.

●Implemented Apex Classes & Triggers and linked them to manage the workflows.

●Created profiles and implemented Object and field level security to hide critical information

●Used GIT for deployment and integration.

●Worked on Lightning Experience, Lightning Connect and Lightning Component.

●Used force.com developer toolkit including Visualforce pages, apex classes, apex controllers and apex triggers to develop custom business logic.

●Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

●Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.

Environment: Salesforce.com platform, Salesforce Lightning, Apex Language, CRM, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, SQL Server 2012, GITHub, GITLab.

United Health Group/ Optum, Denver, CO Jun 2016 – Mar 2017

Sr. Salesforce Developer/Administrator/Lead

Responsibilities:

Actively involved in documenting the business requirements, software requirements and translated them to technical specifications.

Responsible for project schedule and managing deadlines.

Involved in managing offshore team, provided project information and guidelines, validated work

Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.

Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.

Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.

Used SOSL query to search all objects including custom objects.

Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.

Created Custom Objects and fields for transactional and contractual information.

Created workflow rules, defined related tasks, email alerts, and field updates.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.

Implemented Apex Classes & Triggers and linked them to manage the workflows.

Created profiles and implemented Object and field level security to hide critical information

Developed Apex Classes, Apex Triggers, Apex Controllers, Test Classes to develop custom business logic.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Worked on Lightning Experience, Lightning Connect and Lightning Component.

Extensively involved in data migration from legacy systems to Salesforce.

Worked on Salesforce Lightning – upgrade, migration, setup, and development.

Worked as support for Slaesforce.com.

Worked with Data Warehouse and reporting teams.

Environment: Salesforce.com platform, Salesforce Lightning, Apex Language, CRM, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, SQL Server 2008

Celgene, Submit, NJ Jun 2014 – May 2016 Sr. Salesforce Consultant/Lead

Responsibilities:

Involved in information gathering, analysis of information and prepared technical documents.

●Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

●Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.

●Performed the roles of Salesforce.com Administrator / Implementer in the organization.

●Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.

●Personalized the user interface for each user or user group so customers are presented with the precise information they need using Customer portal.

●Implemented Marketing Sales, Customer Service, Call Center & Support Administration.

●Developed Salesforce.com APEX and Web Services API on Force.com IDE.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Developed data migration scripts and also implementing data cleansing tools.

●Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.

●Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

●Used Metadata API within Salesforce to access workflow rules and picklist fields.

●Created custom app and deployed instantly. Worked on Compact layouts. Office documents edition. Worked on Accounts and Contacts faster using Salesforce 1 mobile application.

●Developed custom pages using Apex, Visualforce and controllers for customized UI of application work flow.

●Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

●Worked as a Salesforce Chatter APP with the organization and regularly participated in the meetings and chatter community.

●Developed various Visualforce pages to manage sales plan call sheets within Salesforce, capturing prep data and call activity.

●Implemented various Custom Reports and deployed them for different business user levels.

●Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

●Involved I Level-2 support for some applications to resolve show stoppers by working with the Dev team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox data loading, Eclipse IDE Plug-in

Wells Fargo, San Francisco, CA Jan 2013 - May 2014

Salesforce Developer/Analyst

Responsibilities:

Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed Inbound Email Services, Batch Classes etc.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Developed Visualforce pages for Custom Page Requirements.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created and deployed several Reports using salesforce.com platform.

Developed and deployed workflows wherever necessary.

Created email templates and inbound emails using Visualforce for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Created reports and dashboards to provide Inside Sales and Customer Service KPIs for senior management; fulfilled miscellaneous reporting requests by developing annual sales plan, quarterly and monthly forecasts, quota setting, and other ad hoc analyses.

Worked on Call Center software administration and Salesforce.com integration support (CTI)

Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.

Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses, etc.

Audited, uncovered and resolved data integrity issues

Performed mass data imports/exports using the API or various import tools

Collaborated on and informed cross-functional teams of new feature technical design, technical requirements, limitations, and implementation

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow etc.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

T-MOBILE, Atlanta, GA Oct 2011 – Dec 2012

Salesforce Admin/Developer

Responsibilities:

Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.

Interacted with various business team members to gather the requirements and documented the requirements.

Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.

Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Customizing the flex UI to show real time data consuming Salesforce API.

Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.

Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.

Created detailed data mapping document for integrating various systems with Salesforce.com.

Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.

Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.

Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.

Managed users, hierarchical roles, profiles, security controls and territory management.

Created and deployed complex workflow rules according to the business requirements.

Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates.

MaxRange Feb 2009 – Sept 2011

Java/J2EE Developer

Responsibilities:

Developed use cases, class diagrams and sequence diagrams using Rational rose.

Developed the application as per the requirements and business rules.

Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.

Responsible for developing the Registration modules of the wholesale application.

Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.

Responsible for developing the application level flow by utilizing Java, JSP and Struts.

Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.

Used JavaScript front end Validations.

Developed Session beans and entity Beans representing business logic abstractions.

Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML and Rational Rose and Dream weaver.



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