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Customer Service Representative

Location:
Pensacola, Florida, United States
Salary:
11.00
Posted:
April 24, 2018

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Resume:

SUMMARY

SKILLS

EXPERIENCE

ASHLEY SMITH

ac48p6@r.postjobfree.com

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales.

High customer service standards

Cash handling accuracy

Organized

Strong communication skills

Effective team leader

Strong verbal communication

Trained in defensive tactics

Data management

Time management

Self-directed

Resourceful

Dedicated team player

Understands grammar

Strong interpersonal skills

Proofreading

Computer proficient

Microsoft Office, Excel,

PowerPoint proficiency

Attention to detail

Domestic and International

Experience

09/2011 to 04/2013 Cashier Stocker

Wendy's - Pensacola, FL

Assessed customer needs and responded to questions. Cleaned and straightened work area.

Issued receipts for purchases and gifts.

Bagged merchandise by following standard procedures. Organized register supplies.

Worked with customer service to resolve issues.

Unboxed new merchandise.

Rotated stock to maintain freshness.

Updated register logs.

Operated cash register with proficiency.

Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

06/2013 to 11/2015 Food Service Specialist,

US Army - Hinesville, GA

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns.

Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Quickly and efficiently processed payments and made accurate change. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team.

Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously.

Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.

11/2015 to 12/2016 Floor Staff

Victoria's Secret & PINK - Pensacola, FL

Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Described use and operation of merchandise to customers. 01/2016 to 03/2016 Call Center Representative

Alorica - Pensacola, FL

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Collected customer feedback and made process changes to exceed customer EDUCATION AND TRAINING

satisfaction goals.

Developed effective relationships with all call center departments through clear communication.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Trained staff on how to improve customer interactions. 11/2016 to 12/2016 Floor Staff

Target - Pensacola, FL

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Assessed customer needs and responded to questions. Cleaned and straightened work area.

Bagged merchandise by following standard procedures. Organized register supplies.

Issued receipts for purchases and gifts.

Worked with customer service to resolve issues.

Rotated stock to maintain freshness.

Operated cash register with proficiency.

Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

03/2018 to Current Customer Service Representative Consumer Attorney Secord Services - Pensacola, fl

Performed in-depth research to answer more complex questions. Demonstrated mastery of customer service call script within specified timeframes.

Properly directed inbound calls in phone queues to improve call flow. Made inbound and outbound calls to hospitals, clinics, and pharmacies. Pine Forest High School - Pensacola, FL, United States High school diploma



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