EMMANUEL OPPONG

ac45m6@r.postjobfree.com 571-***-****

Lake Ridge, VA 22912

Highly accomplished Network Operations Support Analyst with diversified experience and demonstrated expertise maintaining operating networks, supporting managing IT operations, providing technical support and developing innovative solutions to complex problems. Strong background building solid working relationships with technical teams and senior management, establish positive relationships improving teamwork and cohesiveness across diverse operations teams.

Experience

Information Technology Support Technician I Aug 2014 - Present United Methodist Church

Creates new, or modifies existing, workstations and other IT devices in Active Directory and DHCP

*Responsible for replacing and setting up workstations at various United Methodist Church sites

*Provide technical direction to co-workers on computer and network usage

*Ensure regular data backups to protect the organizations network configurations

*I review software install audits and document customer connections

*Maintain an inventory of deployed equipment in a multi-site environment

*Document all computer and security camera repairs, and monitor network systems for potential security threats and virus updates as well as perform the necessary diagnostic testing to ensure that the equipment, networks, and systems operate to specification

*Repair and troubleshoots workstation and server hardware to be in compliance with industry standards

*Monitors e-mail and internet usage to ensure compliance with the Computer / Network Security Policy and Procedures

*Provides training to user personnel, as required, and performs software upgrades and OS migration

*Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties

*Actively take ownership of Remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone, or via remote access) in a timely fashion

*Effectively use approved diagnostic tools to diagnose network connectivity issues as well as image, copy and configure systems for deployment

*Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network Small Business Administration [Washington DC, DC]

Network Operating Center Technician Jul 2012 - Aug 2014 Installed, upgraded, supported, and troubleshoot printers, computer hardware, Windows 7 and Windows 10 OS, Office 2007 and 2010 as well as other authorized desktop applications and peripheral equipment

*Installed, diagnosed, repaired, maintained, and upgraded hardware and equipment (including but not limited to PCs, laptops, printers, scanners and Black Berries) to ensure optimal performance

*Provided direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation

*Escalated the issues/problems to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral

*Properly assessed impact to core network/service and resulting impact to customers and escalate or resolve appropriately

*Performed equipment checks remotely using automated monitoring tools in accordance with established policies and procedures

*Coordinated and follow up on network repairs and dispatch the appropriate vendor / specialist depending on the type of issue

*Resolved the customer's and network issues in time.

*Provided technical support by in website technical support, DNS, high quality emails.

*Worked in the diverse group of the network operation technicians for the repair activity of broadband, narrowband, wireless applications etc.

*Provided support for the installation, configuration and shipment of the switches and routers.

*Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets.

*Worked on the IP networking, 2 and 3 tier, configuration audits and market acceptance. Contractor Sep 2008 - Jun 2011

Barclays Bank of Ghana

Created users, grant permissions, apply new patches in Windows Server 2012R2

*Provided remote user support via tools like LogMeIn and TeamViewer

*Antivirus updates and MS Patches Management

*Configured MS Outlook account for new employees and resolve related email issues

*Supported users over the telephone, email and in-person regarding the network and/or OS issues

*Performed password resets in Active Directory, using Users and Computers tool

*Performed software maintenance on PCs

*Assigned Group Policies to users, and computers for easier administration in the Active Directory Skills & Specialization

Microsoft Windows 7, User Support, Networks, Protocols, Word, Policies, Email, Outlook, Migration, WANs, Scanners, DNS, Access, Internet Usage, CISCO, CCNA, Image, Troubleshooting, ORACLE, Excel, Computer Hardware, Repairs, Network, Technical Support, TCP/IP, Modems, GUI, Business Administration, Camera, Client, IP, 2000, HTTP, Sound, Market, Active Directory, Managing, Monitors, LANs, Windows 7, Inventory, Windows 9, Office, Basic, Scanner, Upgrades, Networking, Telephone, NT, Switches, Network Security, Website, MS Project, Windows, Personnel, Direction, Computer Experience, Spreadsheet, Databases, E-mail, Quality, Hardware, Cisco Switches, Troubleshoot, Oracle, Notes, Word Processing, Broadband, MYSQL, OS, Network Systems, Routers, MS Outlook, Fashion, PC Software, VoIP, Anti-Virus, Specification, Antivirus, Printers, MS Office, DHCP, PowerPoint, SMTP, Type, Mail, Laptops, Firewalls, DC Education

Ghana Technology University College May 2010

Information Technology