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Customer Service

Mount Pleasant, Michigan, 48858, United States
April 02, 2018

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Toni M. Sylvester

**** ****** **** **. ********, MI 48858



Seeking full time, long term Customer Service position with a business/company offering room for advancement and an enjoyable working environment.

Employment History:

McLaren Central Michigan Hospital - Urology Mt. Pleasant, MI 10/2010 - Current

Medical Office Receptionist

Greet patients entering establishment, determine nature and purpose of visit.

Schedule appointments, maintain and update appointment calendars for all patients, two medical providers and pharmaceutical representatives.

Operate telephone switchboard to answer, screen or forward calls, providing information and taking messages

File and maintain patient records and confidentiality

Transmit confidential information via computer, mail or facsimile machine.

Coding for services provided in office, including procedures.

Verify insurances via WebDenis, AQHI and Relay Clearance.

Receive payment, record receipt for service and depositing funds.

Mercy Hospital Grayling - North Campus Grayling, MI 02/2007 – 08/2010

AR Specialist / Medical Office Receptionist

Greeting patients at main desk of establishment, determine nature and purpose of visit.

Schedule appointments, maintain and update appointment MCIR records and appointment calendars, for 6+ medical providers including, OB/GYN, Family Practice, Pediatrics, Internal Medicine and Orthopedics.

Operate telephone switchboard in Call Center, screen or forward calls.

Provide information about establishment, such as services provided, directions to the establishment or other departments within.

Receive payment and record receipts for services

Coding for services, verifying insurances and preparing end of day billing services

Dr. Guno Grayling, MI 02/2006 - 02/2007

Medical Technician / Receptionist

Greet patients entering establishment.

Show patients to examination rooms and prepare them for the physician.

Record patients' medical history, vital statistics, height, weight or any other information provided as deemed necessary.

Assist physician during examinations or procedures.


Diploma, 1995 Major: Required

Grayling High School, Grayling, MI

Cosmetology 1993 - 1995

Kirtland Community College, Roscommon, MI

Abilities and Strengths:

Customer Service, secretarial / office duties, ICD-9, ICD-10 and CPT codes, MCIR use, electronic medical records (EMR/EPM),multi-tasking and accounts receivable. MS Word, spreadsheets. Hard working, flexible, adaptable, dependable, responsible and works well under pressure.


Dr. Kent Kirby, Urologist

Mt. Pleasant, MI 48858

Cell 269-***-****, Office 989-***-****

Felicia Hunt, Medical Assistant

Alma, MI 48801

Cell 989-***-****

Jordyn Sweet, Emergency Room Department Registration

Mt. Pleasant, MI 48858

Cell 989-***-****

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