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Support Active Directory

San Jose, California, United States
January 11, 2018

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Faraneh Pourkiani

408-***-**** SAN JOSE, CA


Highly-focused, and skilled Hardware engineer seeking position as an IT Specialist or IT Help Desk, with expertise in windows based software and Mac OS, hardware, and networking. Goal oriented, multi-tasker, with the ability to efficiently and effectively improve the functioning of the repair projects.

Professional Skills Summary


Platform: Windows Form,Web Application, IOS

Install, Troubleshoot and configure for any type of computing servers ” DELL, HP”

Proficient in PC hardware, Windows 8, 7, vista, XP and Mac OS/ Mountain Lion, Microsoft Office365 Application/Word, Excel, PowerPoint and Outlook, Active Directory Administration

Other : Anti-Malware, Anti-Virus, Data recovery applications(Rescue Adobe Photoshop, Network+, Quicken and Quick Books, Cloud Base(Dropbox, Google driver, One Drive) ...


Excellent communication and presentation capabilities

Ability to cooperate with team members in friendly and sincerely manner

Excellent time management and organization different tasks

Ability to learn quickly due to high interest to new IT subject Work Experience

ClickAway, Verizon, HelpDesk Spacialist Sunnyvale,CA Feb 2017-Now

Troubleshooting and Consulting End-User, Perform Advanced Repair, Data backup,Data recovery, Network

Provided computer help desk support and technical training on hardware/software to End-Users

Troubleshot system performance and malware infection of operating system ensuring technical and support control efficiency for End-Users.

Repair, replace and upgrade verity components of laptop,tablet, desktop and all-in-one a well make custom-build PC according to customer’s request

Experienced working with Windows XP, Vista,7,8,10 and MAC OSX – Mountain Lion, Outlook, Quicken or Quick Books

Tune up,clean up,set up, upgrade and update services for different Platforms

Provides computer Help Desk support via telephone communications and remote access with End-Users or onsite service

Public Railways, System Administrator Nov 2011-Apr 2016

Supported hardware and software computers, printers and Scanners for over 150 employees as well management office’s video conference equipment

Resolved Internal network problem for over 150 employees in Railways active directory network as administrator

provision/de-provision accounts, password resets, disabling of accounts, access requests

Setup, monitor and maintain network printers and assist when needed with getting technicians dispatched to fix malfunctioning devices

Implemented e-procurement in procurement office(Includes all stages of the preparation of tender documents, documentation and notification to customers, announce final result and specify the winner)

Prepared a weekly, monthly and annual report of performance for financial management, Director and stockholders

Provided daily backup of all staff data as well data recovery from the network shared drivers

Implemented and managed e-archive project for over 5000 files in the archive department of procurement office within one year

Republic Railways, IT Specialist Feb 2005- Nov 2011

Supported hardware and software computers, printers and Scanners for 50 End-Users

Solution Architecture for vast entering team along with documented hardware development specifications

Involve in Automation development and trained End-Users

Implemented and integrated new PC for 50+ in a week

Data Recovery and Data Back up

Provided Internal technical support as required


Bachelor of Science, Computer Hardware Engineering, Iran, Tehran Sep 2000-June 2004 Master degree of IT Management, Iran Tehran Sep 2007-Dec 2011 Help Desk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, Windows Support, MAC Support, MACOSX Support, Remote Support, Support Tech, 24 7, Support Technician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LAN Support, Windows Support, Windows 7, Windows XP, Windows 8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN /WAN, network. Cisco switches, hubs, TCP /IP, IP, troubleshooting, SMS, Active Directory, Dell, Help Desk systems, A+, CompTIA, Dell Support, HP Support

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