Microsoft Office Project Management

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Objective

Highly seasoned and dependable Business Analyst with a high level of client satisfaction. Proficient in providing analytical support for diverse business projects. Track record of improving productivity, reducing costs and tuning cycle speed as per market requirements.

Experience

American Heart Association- Dallas, Texas 07/17-Present

Business Analyst

Gather, document, and analyze business data requirements, workflow processes, and process improvements

Translate business requirements to technical requirements in conjunction with technical team

Provide data analysis for integration requirements, reporting needs, and other functions, while maintaining effective communications with supervisor, project managers and team members

Trace requirements to deployed system to ensure all the requirements are met

Create test scripts for functional and user acceptance testing and serve as liaison to business during UAT

Experience with line of business software concepts and capabilities, including the advanced features of the Microsoft Office Professional Suite

Excellent end-to-end understanding of business processes, organization, and techniques

Knowledge and understanding of Microsoft SharePoint and how it can be used to develop business solutions

Advanced competency using Microsoft Visio

Demonstrated competence and success in prior assignments and personal integrity

Ability to multi-task and meet deadlines

GENCO- Coppell, Texas 11/16-06/17

Business System Analyst II

Build partnerships with business departments to understand and anticipate emerging data, integration, and system needs.

Use best practices to effectively and efficiently capture user requirements, always anticipate the users' next 10 questions.

Utilized skill set to process improve the reverse logistical process, automating workflows and looking for areas to improve the overall quality of business.

Ensure crisp execution of development and QA, lead UAT efforts, and ensure users are effectively trained on new technology to help build a culture of trust for our solutions.

Leverage data warehousing and analytic experience to ensure that WMS, and JDA system designs will meet user expectations.

Use technical SQL and analytic experience to streamline the design process through data quality review and proof of concept ‘prototypes'.

Take on project management responsibilities when required.

Documentation in Visio for process flow and visual aids for JDA and WMS to meet the needs of the end client and business owners.

Accurately and concisely articulate issues, questions, and recommendations to customers, team members, and management.

Assist business units with prioritization of outstanding development projects.

Provide business rules and process interpretation and documentation for assigned applications and systems.

MONITRONICS- Dallas, Texas 07/14-11/16

Business Analyst II

Acts as a liaison between business representatives and IT development/technical personnel to communicate business needs and technical solutions while working with business users to write, gather and document business and functional requirements in the form of User Story Documents.

Actively participate in system test plans, execution and test creation; facilitates user acceptance and regression testing as required working in tandem with the clients and project management plans.

Prepares workflow, project plan, project scope document and other documentation as required to manage and track the activities of assigned projects.

Solid understanding of business practices and policy with fundamental understanding of other IT functions, including Project Management and IT Development methodology.

Investigate issues to establish root cause and provide impact analysis for reoccurring issues and changes and requests for new functionality.

Work with and provided guidanceto other BAs and BSAs as needed in order to maintain existing requirements and process new requirements or requests from the client.

Ran SQL queries in SQL server for QA testing for accounts related to Monitronics

Used Mastermind to link with applications for home security alarm system accounts, research accounts as well as training new Monitronic employees.

Used Microsoft Visio for visuals, flowcharts and path development for the business owners as well as the IT Development Team

6 months of experience as a Project Manager by shadowing my PM, learning about scheduling, role assignments, assisting Bas and scope planning.

CORELOGIC- Westlake, Texas 01/11-07/14

Business Analyst II

Responsible for detailed planning including program/project structure, estimating, resource allocation and assignments, detailed scheduling, critical path analysis, consolidating project plans into an overall program plan and negotiating anysequencing conflicts.

Providing strong technical leadership to deliver high-value projects and technical support for the all the financial clients assisted which were HSBC, Chase, Bank Of America, and Penny Mac Billing systems.

Displayed excellent verbal and written communication skills in terms of writing the business requirement documents. Working effectively having good interpersonal and problem-solving skills with the ability to lead, supervise, and develop team members.

Demonstrating skills in the areas of teamwork, prioritization and analytical capabilities with and emphasis on proactively driving problems to a resolution in a timely manner.

Direct projects in terms of acquisitions, loan servicing, check control automation and/or program activities utilizing the organizations standard processes to ensure quality, quantity, and timely delivery of business requirements.

Comparing actual to estimate plans, adjusting plans as necessary and managing issues, risks and contingency plans.

Ran SQL queries in SQL server for UAT Testing as it relates to accounts for the agents to test

Also ran reports for various financial institutions in excel and SQL for tracking purposes

Worked with the Talon technical database to access reports on financial accounts, view reports delinquent and up to date or currently paid accounts

Used Excel for table reporting, tracking TAR payments and work flow organization.

CORELOGIC- Westlake, Texas 02/03-01/11

Tax Researcher/Processor

Maintained talon and TAR processing to make current and delinquent payments on tax accounts

Ensured all artifacts complied with corporate Policies and guidelines.

Providing excellent verbal and written communication skills. Working effectively having good interpersonal and problem-solving skills with the ability to lead, supervise, and develop team members.

Demonstrating skills in the areas of teamwork, prioritization and analytical capabilities with emphasis on proactively driving problems to a resolution in a timely manner.

Built strong relationships with the managers and senior management over the years at Corelogic.

Made significant contributions to the of HSBC/Corelogic Billing System application that interfaced with proprietary applications and significantly improved the business customer’s ability to expedite pricing option responses to clients.

Reduced costs by using modified business processes and eliminating redundant practices

AMERICO LIFE INSURANCE – Dallas, Texas 06/02-08/02

Data Entry Analyst

Created new life Insurance policies for customers while providing exemplary service to increase retention and new accounts.

Received inbound calls to provide assistance for a customer’s account needs and concerns by reassessing the account’s features and benefits.

Participated in improving organizational performance through recommending areas or approaches for improvement activities, performing new data collection procedures, collecting data and providing input to team discussions.

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Technical Skills

Information Systems Networking Visual Basic 5.0/6.0

Computer Organization/Architecture XML PowerPoint

Operating Systems:SQL

Education

LANE COLLEGE – Jackson, Tennessee December 2003

Bachelor of Science, Computer Science

Cum Laude, 3.5 GPA

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