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Customer Service Microsoft Office

Atlanta, Georgia, United States
December 06, 2017

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References available upon request.

Freita Patten

**** ********* **** *******, ** 30909 (678) ***-**** EXPERIENCE

Riverside Health –Clerical/Receptionist 2016-2017

Experience working in Epics Systems

Answering multi phone lines

Customer Service

Front Desk; Checking in/out patients

Scheduling doctor appointments for patients

Recruiting New Hire

Calling for references for new hires

Fax/Scan Request

Assisting and working very closely with nurses (referrals)

Medical Records

Research patients accounts/load data in the system

Mail room, dealing very diligently with customers medications and packages Patten Exclusive Events- Event Planner/Cater 2015-2016 Event Planner

Consultations for events

Planned professional events for all occasions

Personalized each event experience to fit every client’s needs Dish Network- Administrative II 2000-2015

Administrative Assistant

Responsible for administering various daily reports and office duties such as; Accounts Payables, requisitions, UPS Tracers/Claims, Fax Requests, Memos, Collections, RMA’s, product research and deposits.

Recognized for consistently maintaining company’s collection grid at 95 percent.

Provide interpersonal assistance to retail clients requiring service and product information.

Effectively communicate with all levels of management to ensure company deadlines are met.

Cultivate positive relationships with clients to ensure account retention. Dispatch

Responsible for routing installers on service calls to various locations.

Mapped routes using Quota Calendars.

Maintained appointments scheduled for Sub-Contractors internal and external.

Provided extensive customer service.

Invoice Clerk

Responsible for daily entry of all necessary financial transactions.

Administered the entry of all RMA’s using Oracle.

Entering CSG notes and performed various general clerical duties.


References available upon request.

Proficient in Microsoft Office, Excel, Power Point, Oracle Forms, Seibel, E-Connect, Data Entry and all Windows Operating Systems. Highly knowledgeable in various Financial Systems, Microsoft access and Internet Applications. Excellent communication, interpersonal and Project Management skills.

Dedicated team player; strong work ethic; proven record of reliability and responsibility. WORK ACCOMPLISHMENTS

Employee of the month 5 times in my 15 year career with Dish Network EDUCATION

Gainesville College- Oakwood, GA 2001-2002


American InterContinental University- Online Institution 2008-2011 Healthcare Administration

References Upon Request

Contact this candidate