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Field Service Engineer

Fishers, Indiana, United States
December 04, 2017

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***** ******* **** **** *****: (317) ***-****

Fishers, Indiana, 46037 E-Mail: FIELD SERVICE ENGINEER

Experienced electrical engineer with life science, drug discovery and automotive companies. Specialized expertise in the areas of field service, testing, troubleshooting, research, root-cause problem analysis, manufacturing validation, manufacturing quality assurance, and process controls. Additionally, consistently recognized for resourcefulness, problem solving. KEY SKILLS

Strong Computer Skills

Install, Diagnose & Repair Instruments

Skilled Road Warrior

Perform IQ/OQ/PM Certifications

International travel

Document Service Records

Generates Positive

Customers Relationships


Seahorse Bioscience (now Agilent Technologies); Lexington, MA 08/2014 – 05/2017 Mid-West Field Service Engineer

As part of a multidisciplinary team, I provided a connection between companies’ engineering, and sales, with domestic and international customers. Performed installs, relocates, preventive maintenance, repairs, and field software and hardware upgrades on drug discovery and life science automated laboratory instruments and systems at customer locations. Select, ordered, stock and ship instrument parts for repairs. Perform customer instrument familiarization and train after installation of instrument systems. Scheduled customer for on-site service visit at a time that was acceptable to the customer. Identified equipment malfunctions, performed modification and repair of equipment and systems, and identifies corrective action opportunities. Communicated customer’s potential need for new equipment or service contracts to others in my organization. Documented customer service reports and procedures.

• Serviced computer controlled cell metabolism measurement (with drug dispense) instruments.

• Responsible for instruments in 24 midwest, south-east states, plus travel outside USA.

• Rated as top in documenting all service events accurately and in a timely manner. Molecular Devices LLC (now part of Danaher); Sunnyvale, CA 07/2004 – 02/2014 National Field Service Engineer

Using a variety of test equipment, performed installs, relocations, preventive maintenance, of life science automated laboratory instruments and systems at customer locations. These bioscience instruments performed cell imaging, measured cell electrophysiology and drug pipetting. Contacts customer after dispatch decision and schedules on-site service visit at a time that is acceptable to customer. Identifies customer’s instrument’s malfunctions thru troubleshooting, and performs repair of equipment and systems. Generated corrective action modifications when necessary. Documented customer service reports and procedures. Enjoys travel.

• Specialized in troubleshooting complex repair problems.

• Performed IQ/OQ/PM certification documents of instruments for GLP/GMP environments. Edward C. Galan Page 2

Delphi Energy and Chassis Systems; Anderson, IN 1997 – 2004 Manufacturing Test and Controls Engineer

Responsible for all tests and electrical issues on two new automotive ignition systems process tooling lines. Research into new test protocols for production. Validated manufacturing equipment and production lines. Member of manufacturing process costs reduction team.

• Saved the manufacturing plant $600,000 per year by redistributing quality-inspection workflow and correcting the pace of the robotic over-mold production line.

• Installed two new $4,000,000 lean-ignition manufacturing lines in Mexico which improved product and lowered part cost to the customer by approximately 40%. Installation included; creation of line specifications, development and troubleshooting of production equipment and validation of process lines. EDUCATION

University of Illinois, Chicago, IL

Bachelor of Science Electrical Engineering; Minor in Computer Science MILITARY EXPERIENCE

United States Air Force, Rank: Sergeant, Norton Air Force Base, CA. (Honorable Discharge) Avionics Communication and Navigation Systems Electronics Specialist. TECHNICAL SOFTWARE SUMMARY

Software language; FORTRAN, “C”, Lisp, HP Basic, Visual Basic, Modicon PLC, RS Logix PLC, PanelBuilder32 HMI, HP-IB Instruments.

Software applications; Word, Windows, Designer, PageMaker, Excel, Program Manager, Access, Power Point, Outlook, Harvard Graphics, AutoCAD, Lab VIEW, SoftMax Pro, Seahorse Bioscience Instrument Wave Software, Screenworks, Salesforce/Servicemax, Concur. Software Certification; CompTIA A+ Certification 220-801 Training

Seahorse Bioscience’s Cell Metabolism Extracellular Flux Analyzers models XF24, XF96, XFe24, XFe96 and XFp. XF Prep Station Plate washer/incubator. Molecular Devices Absorbance, Fluorescence, Luminescence Microplate readers and plate handling systems. Molecular Devices High Throughput Cellular Screening and Automated Electrophysiology Systems. Included are SpectraMax Plus 384, SpectraMax 190, SpectraMax 340PC384, and VersaMax EXT; Gemini EM and XPS; Spectra Max M2, M2e, M3, M4, M5, and M5e; StakMax and SynchroMax plate handling; Flexstations 1, 2, and 3; Flipr 384 2, and 3; Flipr Tetra and Flipr Tetra Plus; IonWorks Barrcuda and PatchXpress 7000; Coherent Laser. Laser and Laser Safety Training, Statistical Process Control, Production Part Approval Process (PPAP), Control Plans, FMEA, IAPIE root cause analysis, Gage R&R, X BAR-R charts, Quality Analysis Tools

(Taguchi, Fishbone, Design of Experiments), ISO14001, NFPA 79, Process Routing, Lean and Ergonomic Manufacturing, Geometric Dimensioning and Tolerance, Product Change Management Process, Effective Management and Supervision, Continuous Improvement, Customer Interaction Training.

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