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Customer Service Data Entry

Pittsburgh, Pennsylvania, United States
November 28, 2017

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Robert Higgins

814-***-**** LinkedIn Profile

Recent computer science graduate with 20 years of academic and professional experience. Highly-motivated, resourceful, and organized problem-solver. Seeking a position in Web Development, Network Administration, or Database Management that would best support your client and company goals.

Core Skills

Programming/Languages: C++, VB.NET, VBA, HTML 5, CSS, JavaScript, PHP, Perl

Databases: SQL, phpMyAdmin, MS Access

Software Proficiencies: Adobe CC, Visual Studio, KDE Text Editor, WordPress, MS Office, ArcGIS, QuickBooks

Operating Systems: Mac OS X; Windows 10, 8, 7, XP; Fedora; CentOS


Edinboro University of Pennsylvania, Edinboro, PA

Bachelor of Arts in Individualized Studies (GPA 3.37), May 2017

Associate of Science in Computer Science (GPA 3.57), May 2017

Related Coursework:

Website Design & Development

Web Server Administration

Principles of Programming in C++

Database Management

Programing in Visual Basic

PC Systems Operation & Administration

Class Projects:

Designed and programmed a PHP database as part of a group project for hospital patient website

Installed a working Linux network server

Created a PHP database and website front-end for an e-commerce website


DoubleTree by Hilton / Prospera Hospitality, Monroeville, PA

Front Desk and Night Audit Agent Jul. 2017 – current

Handled guest check-ins/check-outs in a friendly and efficient manner, especially to our Hilton Honors members.

Completed night audit procedures using OnQ Property Management Software.

College Tuition Solutions, Inc., Erie, PA

Operations Administrator Apr. 2001 – Aug. 2010 (full-time); currently contractual

Helped to organize and operate a small business office, where we filed financial aid forms for parents of college students.

Designed a MS Access database and website front-end.

Assisted in the development and layout of company software, EZ File.

Performed tech support for parents and financial advisors.

Installed wired/wireless Ethernet networks.

Designed graphics and layouts for website, flyers, and newsletters.

Did bookkeeping for accounts payable and receivable.

Home2 Suites by Hilton / Chase Hotel Group, Erie, PA

Front Desk and Night Audit Agent Sep. 2015 – Jun. 2017

Handled guest check-ins/check-outs in a friendly and efficient manner, especially to our Hilton Honors members.

Completed night audit procedures using our OnQ Property Management Software.

Trained new night audit agents.

Created a night audit instructional manual.

Created and redesigned many of our front desk forms and handouts.

Setup breakfast for our breakfast attendants.

Washed and folded laundry, cleaned and organized lobby area.

Was solely responsible for all guest needs and services during our night shift.

weCreate Website Design & Marketing, Erie, PA

Web Developer Intern Jan. 2017 – Apr. 2017

Developed commercial websites using WordPress, CSS, and JavaScript.

New Motors, Erie, PA

Operator Apr. – Aug., 2015

Answered phones.

Maintained vehicle keys in a database.

Scanned and filed documents.

Issued registration plates and temporary tags.

Volt Workforce Solutions, Erie, PA

Clerical/Office Temp Apr. 2014 – Apr. 2015

Worked several office assignments, including CMI, Edinboro University, All-American Hose, and Lakeshore Community Services.

Performed document management, interpreted blueprints, digitized and file student/employee records, set meeting agendas, data entry, and delegated tasks to student workers.

I was able to thoroughly use my experience with MS Word, Excel, Outlook, Acrobat, as well as several proprietary databases.

Erie Computer Co., Erie, PA

Pricing Specialist Aug. 2010 – Mar. 2014

Was responsible for pricing and marketing of promotional items for our e-commerce website,

Learned VBA script to automate sorting, calculating, and uploading files and prices.

Saved the company over $10,000 by doubling my efficiency and output.

Blair Corp., Erie, PA

Telephone Order Rep/Customer Tech Support Jul. 2002 – Oct. 2004

Inbound telephone orders and customer service calls for website orders for nationwide apparel company.

Assisted customers with placing catalog orders, checking order status, and completing exchanges and returns.

ErieNet, Inc., Erie, PA

Macintosh and PC Tech Support Sep. 1997 – Oct. 1999

Was primarily responsible for all Macintosh tech support support for a regional internet service provider, including OS upgrades and system clean-ups.

Installed and configurated modems, internet software, and TCP/IP and Appletalk networks.

Tech support and hardware install and services for Macintosh and Windows systems, as well as on-site and residential service calls.

Redesign and maintenance of Mac support portion on company website, including downloads for installer instructions and system upgrades.

GTE North, Erie, PA

Directory Assistance Operator Jan. 1996 – Aug. 1997

Performed data entry and directory assistance for thirty area codes in ten states.

Received four commendations for exceptional customer service.

Personal website design Jun. 1996 – current

Created, designed, and managed several non-profit and individual websites, in addition to a large scouting-related personal website.

Designed original graphics, image maps, navigable layouts, all utilizing hard-code html and css.

Order of the Arrow Section List (1996- current)

oOrder of the Arrow lodge and Boy Scout council website links, listed by region and section

oSection changes and region realignments

oSecond oldest Boy Scouting website (20+ years)

OA Section Index (2005- )

oLodge directory of all prior sections and areas

oHost/service lodges

History of the OA Sash (2005- )

OAS Flaps (1996- ): my personal patch collection

BSA/OA License Plates (1998-): license plates with a scouting or OA theme

Temple Anshe Hesed

Jefferson Elementary ESL

ASA Sorority, Penn State-Behrend

Section NE-5 Homepage.

Was featured in “How a Website Can Help Your Lodge,” National Bulletin, Order of the Arrow, Boy Scouts of America, Dec. 1997.

Was reviewed by “ClothTalk,” The Scout History Project. 12 Feb. 2007.

Contributed works and reviews:

Aldridge, Ronald P. Patches and Memorabilia of the Order of the Arrow at National Events. Vol 2. 1998. Print.

Bicket, John, and Andy Martin. "How a Website Can Help Your Lodge." Order of the Arrow National Bulletin 49.4 (Dec. 1997): 5. PDF file.

The Blue Book CD-ROM, Standard Order of the Arrow Insignia Catalog. Park City, UT: American Scouting Historical Society, 2000. CD-ROM.

The Blue Book, Standard Order of the Arrow Insignia Catalog. 6th ed. Park City, UT: American Scouting Historical Society, 2006. Print.

Boy Scouts of America. "Brotherhood by Numbers, Building Blocks of Brotherhood." 2000: 4. Print.

Boy Scouts of America. "WWW on the WWW.COM (Novice), OA Resources on the World Wide Web." 1998: 1. Print.

Killen, Ben. "ClothTalk 023 - Hawk days." Review of OA Section List. Audio blog post. Cloth Talk. The Scout History Project, 12 Feb. 2007. Web.

Minnihan, Dave and Bruce Shelley. "OA News." International Scouting Collectors Association Journal 11.2 (Jun 2011): 29. Print.

Pannell, John, and Ben Horton. The Internet Guide to Order of the Arrow Insignia. 1997- current. Web.

Reeves, Rusty, Scott Dillard, and Bill Topkis. Lodge Flaps on CD-ROM. Madison, MS: Preservation Software, 1998. CD-ROM.

Rogers, Todd. Kiciyapi, The History of Langundowi Lodge 46, 1929 - Present. 2015. Print.

Stawicki, Robert P. "The History of the OA Sash." Section NE-5A 2011 History. May 2011: 6-14. Print.

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