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Customer Service Professional Experience

Chennai, Tamil Nadu, India
November 15, 2017

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Hanisha S

No: */*** Dilli Street, Palavakkam,, Chennai - 600041


Phone No: 971-***-****


To achieve a level of professionalism in different aspects of Business Development by contributing to the success of the organization and to work in challenging project that will utilize my experience & educational background to expand my knowledge.


Excellent interpersonal skills with an ability to work effectively with individuals at all levels

Strong problem resolution skills

Dedicated: achieved a reputation for consistently going beyond what is required

Enthusiastic and organized with exceptional follow-through abilities


Data conversion operator

TNQ Books and Journals, Chennai June 2013 to 10th Sep 2016


Newgen Knowledge works, Chennai December 2016 to 19th Oct 2017

Key responsibilities handled

Resolves and /or escalates issues in a timely fashion

Ensures the deliverables prepared by team before presenting it to clients table against the timeline

Facilitate transition projects with better understanding the new requirements

Handle the queries regarding XML and troubleshoot problems.

Maintained operational documentation.

Handling over 100000 page per annum and coordinating seek books project

Maximizing the productivity through better customer service, and timely communication, follow-up on each awaiting matter with clients

Working across teams and regions in the UK and US and comfortable in handling business across cultures and functions

Ensures documents and major digital assets are complete, current, and stored appropriately

EDUCATION in Computer, 2013

KRMMC, Adayar, Chennai, TN. (Madras University) 73%

H. S.C. State Board, 2010

Manuelmony Matric Hr.Sec School. 54%

S.S.L.C. State Board, 2008 60%

Technical expertise

Operating System Windows 98, 2000, XP, Vista

Application Tools MS-OFFICE (Excellent), Data Conversion work (XML)

Strong experience with XML & DTD Version

Extracurricular Activities

Conducting induction sessions for new comers at TNQ

Participated in Badminton in schools and college days in regular intervals

Copyediting Level 1 training completed


Listen to music


Chatting with my friends

Personal Vitae

Fathers Name : Surya Kumar

Date of Birth : 25th May 1993 (25 / 05 / 1993)

Sex : Female

Age : 23

Marital Status : Single

Religion : Hindu

Nationality : Indian

Languages Known : English & Tamil


I hereby solemnly affirm that all the information mentioned above is true to the best of my knowledge.

Yours trully

Hanisha S

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