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Customer Service Representative

Kingston, Pennsylvania, 18704, United States
November 13, 2017

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Renee Walko

Customer Service Representative

Swoyersville, PA 18704 - 570-***-****

I am a self-motivated, organized, detail orientated individual who desires to advance in the customer relations field. I possess an upbeat and positive caring attitude, realizing that the customer always comes first. I'm always eager to learn new things and taking on tasks that may be challenging in nature in order to grow in my career and abilities.


Travel Consultant/Customer Service Representative

WNS Global Services

June 2017 to Present

Booking air, car and hotel stays for high end clients.

One call resolution center that prides itself on all aspects of customer service.

Customer Service Representative

Geisinger Health Plan

October 2016 to April 2017

Answering calls

Advising of proper application processes and testing requirements

Responsible for explaining benefits

Routing calls to proper departments


Discussing bills

Customer Service Representative


October 2014 to March 2015

• Using cash register to complete sales transactions.

• Stocking merchandise

• Processing photos

Customer Service Representative

August 2010 to September 2012

• Received, investigated and responded to customer inquiries regarding order shipments, products and complaints. This was done via phone and live chat.

• Also inputted phone/fax orders and other relative information.

Temporary/Contract Employee

Manpower Staffing Agency

September 2009 to August 2010


• Rent A Center - Marketing research

• Vector Security - Answering technical questions, taking account payments and setting up service calls.

• CVS/Caremark Mail Order Pharmacy - Making outbound calls to patients regarding prescription refills and order forms


Nardone Bro's Baking Co

March 2008 to April 2009

• Answering inbound calls and routing them to the correct department and/or individuals.

• Printing out weekly blank invoices for store deliveries.

• Printing out weekly driver time cards.

• Taking and entering orders for schools, companies and stores.

• Processing weekly billing statements.

• Ordering company supplies, faxing, and filing, copying of office documents and general office clean up.

Customer Service Representative

October 2006 to October 2007

• Taking and entering orders, tracking orders, and customer surveys.

• Handling customer complaints.

• Offering alternative solutions other than returning products.

• Verifying customer identities due to theft and credit card fraud.

Customer Service Representative


May 2005 to January 2006

Taking inbound calls from consumers with praises, complaints, coupon requests or general pet food questions.

Loan Processor

Penn Mortgage Inc

May 2002 to February 2005

• Submit loans to banks for mortgage approvals, clear conditions to get loans to the closing table, order appraisals, order titles.

• Typing, filing, answering phones, basic secretarial tasks.


Wyoming Valley West High School

Plymouth, PA


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