Sign in

Human Resources Customer Service

Columbus, Ohio, United States
January 29, 2018

Contact this candidate


Robert Lee II



Professional Qualifications

Extensive background in Human Resources/Recruiting affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, payroll processing, Human Resources records management, Human Resources policies development and legal compliance.

Excellent Technology skills, including experience with H.R.I.S., Ceridian, Taleo, iCims, Bullhorn, BrassRings Kenexa, UltiPro, Job boards and Social Media.

Strengths & Expertise

Employee Relations

Conflict Resolution

Boolean Searches

SAS Experience

Employee Management

Team Building

SPSS Experience

Job Analysis


Recruitment, Retention, & Evaluation

Benefits Administration


Safety Oriented & Training

Scheduling & Time Management

Offer Negotiations

Diversity Management

Full Life-Cycle Recruiting

SPSS and Statistics

Orientation & On-Boarding

Training & Development

Performance Management

Operations Management

Organizational Development

HR Policies & Procedures


Internet Research

SQL, PHP, and JavaScript

Professional Experience

IBM 2016 - Current

Recruiting Partner GBS - Contract

Lead Recruiting Partner for multiple business units in GBS, including Digital iX, Mobile, Sports, and Cognitive Process Transformation teams, which included intake calls, interview feedback, offer negotiations, and more.

Built the Digital iX team in New York from the top down, including recruiting for high level IT executive, Senior Architects, Senior Developers, mid-level developers, and software engineers.

Managed a team of recruiters and sourcers that partnered with me and the hiring managers to effectively recruit and retain talent.

Initiated a Diversity Program that was maintained and reported monthly with the hiring managers and human resources team.

Recruited remotely and on-site for IBMs main hubs in New York, San Francisco, Atlanta, Chicago, and Columbus.

Partnered and directed Resource Armirati, a company that was absorbed by IBM.

Volunteered and assisted with the University Recruiting team, including conducting interview days, intake calls, and university events.

Aaron’s Inc. 2015 - 2016

Talent Acquisition Partner

Lead the Recruiting and Human Resources for Northern Division, increasing staffing percentages, reducing turnover, training on retention, and increased productivity.

Grew the staffing percentage from 87% to 97% in a year, while retention rate also increase.

Initiated a Divisional Referral program that brought in 10% headcount.

Train and manage over 100 General Managers and 13 Regional Managers on various fields in human resources and recruiting, including improving employee engagement, leadership performance, and business effectiveness.

Partner with Divisional Vice President, Regional Managers, and General Managers to increase staffing productivity and retention.

Regional travel for organizational development, employee relations, training, and retention.

Utilized SQL, Excel, Taleo, Ceridian, and other technologies to track and record data.

Contract Corporate Recruiter 2013 – 2015

Client: Safelite Auto Glass

Participated in a National Recruiting Strategy to increase staff of technicians across the US.

Fluently used Taleo, PeopleSoft, and Lotus Notes, Ultipro, iCims, SharePoint, Business Intelligence, and Business Objects, and other databases.

Advised hiring manager on human resources best practices to develop and maintain business relationships with the company.

Client: Honda of America

Lead multiple HR Projects, including managing the benefits, HR, and legal teams in the project.

Managed a project that saved the company a net of $10million.

Vendor Relations Manager, which included managing Contractual positions and relations with Staffing Agencies on a high level on submitting candidates and salary negotiations.

Lead various business units, including, Business Administration, Information Technology, Engineering, and Health and Safety, recruiting strategy to identify and retain talent.

Recruited for positions including Project Managers, Developer, Software and Mechanical Engineers, Research and Development, Human Resources, Tax Analyst, Benefits and Payroll Analyst, high level executives, Firefighters, Safety Engineers, and more.

Presented a high level overview of a recruiting strategy to the President and executives of Information Technology, which included retention, recruiting, and educational programs for the IT department.

Utilized HR knowledge to help with FMLA, EEO, ADA, Relocation, and Job Analysis.

Client: Discover Financial Services

E-Verification of candidates I9, to ensure a fast and timely on-boarding process.

Participated in the development of a company CRM in Microsoft Access, for faster applicant communication. Marketing, Branding, and Networking of Discover to drive a diverse applicant pool.

Recruited for various business units including, Customer Service, Collections, Fraud and Data departments, on a monthly class basis.

Assisted and planned events such as Career Fairs, Professional Events, and College Events.

Robert Half Technology 2012 - 2013

Strategic Accounts Sr. Technical Recruiter

Built, managed, and trains a national recruiting team from two to a team of ten, included training incoming employees on recruiting, database usage, interviewing, etc. Lead internal daily meetings, and helped making hiring decisions for the team.

Recruited for Information Technology and Tax departments for fortune 500 clients across the nation. Positions included Back-end, front-end, java, javascript, phyton, full-stack, and PHP developer, Project Managers, Business and Data Analysts, Quality Assurance teams, and tax managers and analysts.

Lead the team in performance and contractor hours for multiple months.


Masters of Science Capella University 2016

Major, Industrial/Organizational Psychology

Bachelors of Arts University of Toledo 2011

Major, Psychology

Certifications and Memberships

PHR Training

NCCPT Certified Personal Trainer

Certified Peer Educator

Certified CPR

Pi Kappa Alpha

Columbus Young Professionals

Student Alumni Association

CPA’s of Ohio

Society for Human Resources Management



American Psychological Association

Society for Industrial and Organizational Psychology

Big Brother Big Sisters Volunteer

Big Data University

Code Academy

Contact this candidate