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Writer Customer Service Data Entry

Stroudsburg, Pennsylvania, 18360, United States
January 25, 2018

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Kenneth Krezel

*** ******* ******** **. 570-***-****

Stroudsburg, PA 18360


SEO (Search Engine Optimization) and keyword search writing; website content/copy writing; advertising and marketing writing; creative, journalistic and reportorial writing; researching; proofreading; editing; proficient with AP and Chicago style.

Other abilities

Proficient with word, excel and other programs; customer service; office and administrative support; employee training; file and data management; tracking orders, stock and materials.

Writing experience

Contractor/Writer, Be Found Online, Chicago, IL (deadline oriented, work-from-home position, part-time to full-time depending on assignments), 2013-current

Produce writing to attract SEO and keyword searches.

Produce website content aimed at marketing and advertising.

Research, write and edit creative and informational content.

Write instructional and informational e-books for inhouse use.

Some assignments

For major auto manufacturer targeting various models for specific cities or regions.

Summaries of rock bands, sports teams, theatrical shows and venues for online ticket seller.

Creative content for travel website describing places of interest, things to do, restaurants, hotels and historical information of various cities and regions.

Describing products and services available on online retailer’s website catalog.

Title and descriptive copy for food advertising.

Contractor, Manpower, 2002-2004, placed at Aventis Pasteur (now Sanofi Pasteur), Swiftwater, PA

Author of first draft of final report on one project.

Proofreader and editor of internal correspondence.

More details of assignments at Aventis are described below in work history.

Employment and work history

Contract Employee/Writer, Be Found Online, 2013-

See above in writing experience.

Retail Sales Associate, The Bon Ton Department Store, 2006-2013

Part-time customer service position.

Help customers find and purchase desired items.

Order items not in stock via computer or phone for home delivery or store transfer.

Stock and product set up and display.

Keep stock rooms and customer service areas clean and orderly.

Stay-at-home Dad, 2005-

Arbitration; negotiation.

Contract Employee, Manpower/Sanofi Pasteur (formerly Aventis Pasteur), 2002-2004

Administrative Assistant, Operations Planning Dept.

Run daily, weekly and monthly metrics.

Run monthly audits.

Enter stock adjustment requests.

Perform order maintenance.

Use SAP and Excel primarily.

Filling and Packaging Dept.

Checking/proofing labels of products for errors and legibility.

Packaging orders for delivery.

Moving products and packages as needed.

Working on conveyer and other machines in gathering items for orders.

Data Homogenization Project, Pharmacovigilance Dept.

Data review of Adverse Event Reports.

Office assistance, clerical, and filing.

Editor, internal correspondence.

Author, first draft of project final report.

Contract Employee/Clerical Assistant, Spherion/Princeton Insurance, 2000-2002

Prepare, edit and proofread outgoing correspondence and insurance policies.

Sort and prep incoming correspondence.

Data entry and file management.

Worked under two Underwriters of Hospital and Physician insurance policies.

Purchaser/Buyer, SHI (Software House International), 1997-1999

Place computer merchandise orders with third party vendors for delivery to customers.

Track orders to delivery.

Maintain vendor/company relations.

Research, maintain and update vendor information.

Data entry.

Assistant/Associate Editor, Reed Elsevier (formerly Reed Reference Publishing), 1992-1997

Edit, proofread and prepare reference directories for publication.

Edit and prepare incoming correspondence for data entry.

Research and update customer account information.

Co-write editorial guidelines for new reference directory.

Train editors on new guidelines and applicable database.

Troubleshoot new program functions on test phase.

Order and maintain office supplies for dept. of more than 100 people.


B.A. English Writing, Rider College (now University), Lawrenceville, NJ, 1991

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