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Service Network

Atlanta, Georgia, United States
January 22, 2018

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Lewis W. Usher

**** ******* ******

Stone Mountain, GA. 30088

Email: /Ph: 205-***-****


Demonstrated abilities in the areas of leadership, team member development and motivation, extensive experience in Test and Turn-up

Performs in a 24x7x365 Network Operations Center

TCP/IP routing and basic level IP and ATM/FR data troubleshooting.

Monitor network for any major outages during troubleshooting procedures.

Coordinate conference calls between LECS, IXCS and customers during troubleshooting major outages, down hard, bouncing and intermittently erred circuits.

1st and 2nd level technical support of data and transmission systems, ticket management, and troubleshooting and customer management.

Knowledgeable and capable of using alternate procedures and processes for restoring communications during primary path outages.

Exceptional problem solver with the ability to interpret trouble calls and analyze circuit and/or network diagrams using published troubleshooting procedures and past experience. Solid communication skills via telephone and email with a strong professional demeanor in a highly charged environment


Clemson University

Clemson, SC

B.S. in Industrial Education/ minor in Business Administration PROFESSIONAL EXPERIENCE:

Unemployed due to personal reason (FMLA) June 2017- Present Windstream May 2015 – June 2017

Greenville, SC

Network Technician

• Providing Tier III support for the Windstream VoIP network on the Sonus, Broadsoft and Acme platforms.

• Supports Tier I/Tier II Analysts and resolves network issues for customers who purchase Windstream VoIP services (e.g., state governments, large businesses, hospital / medical networks) that purchase a variety of voice and data services from Windstream.

• Uses trouble ticketing and numerous other applications and escalation procedures to provide service, effect repairs and make modifications to the VoIP network.

• Performs in a 24x7x365 Network Operations Center.

• Responsible for working on DS-3 and Optical level circuits.

• Troubleshoot Transport Layer 1 and 2 ATM/FR and IP circuits and across multiple Windstream networks.(Fujitsu/Flashwave, Huawei, Ciena, Cisco 15454, Metro-ethernet and Nortel)

• TCP/IP routing and basic level IP and ATM/FR data troubleshooting.

• Monitor network for any major outages during troubleshooting procedures.

• Coordinate conference calls between LECS, IXCS and customers during troubleshooting major outages, down hard, bouncing and intermittently erred circuits. Lewis W. Usher

5008 Cheddar Spring Stone Mountain, GA. 30088 Ph#205-***-**** AT&T July 2014 – December 2014

Atlanta, GA

PCO Provisioning/Integration Engineer

Provisioned and maintained the following network equipment, RNC, RBS, MSN (775, 8860, 7670, ALU 5620, CISCO), MSC, MGW, SIAD (7705, 7706, ALU 5620, CISCO), MME, Enode B, Node B, SGSN, BSC, BTS, Ericsson, NOKIA, SIEMENS.

Creating orders using spreadsheet using USPR-FR and GIOM and tracked via spreadsheet and SOTS

Currently supporting new GSM deployment project assisting on vendor market bridge utilizing BTS/Remedy and NFSD ticketing system

Migrating T1cooper circuits to Ethernet fiber implementing sectors locks/unlocks in all technologies per vendor’s request

Verify the status of GSM using Ericsson, Nortel, Siemens OSS, and Nokia MML commands

Create EIM ( Equipment in Maintenance) for all scheduled projects due for cellular sites

Monitor the status of alarms and performs troubleshooting to resolve problem

Able to identify faults and make provisioning changes using Network Element Manger, OMT tool

Document all provision site details using Granite (XNG) to record disconnects and jep’d sites. Ericsson 2013 – July 2014

Atlanta, GA

Network Service Assurance Technician

Provide physical layer service assurance activities in support of all Offnet Broadband

(DS1/DS3/OC-n) trouble repair for BTS, CDMA, iDEN, wireline and 4G services.

Provide physical layer service assurance support of CDMA and iDEN Narrowband Wireless Access Circuits found to be intermittent/bouncing off net issues.

T1,Ds3,OC3,OC12,OC192 testing and turn up for backhaul

Conduct circuit adminstration for migration of sites from T1 to Ethernet circuits.

Manage On Net Customer Broadband issues, coordinating with TSA.

Install ATM and OC3card including BSC backups

Manage proactive and customer initiated tickets to final clearance/ closure.

Manage LEC fix actions to include status of tickets, escalations, coordinating dispatch and cooperative testing and ordering of T1 ports if necessary.

Implement UMTS (4g) network system and node software updates

Assisting field engineers in troubleshooting Node B chronic issue’s T-Mobile, 2009 – 2013

Birmingham, AL

Switch Technician

T1, DS3, OC3, OC12, OC48, OC192 testing and turn up for backhaul.

ATM path and IMA group provisioning.

Integrated and launched UMTS (4G) network System and node software updates.

Implemented VCC Bundling across 2 networks (run rate of 60 sites a night)

Install ATM and OC3 cards including BSC backups

Pull and deliver daily reports for performance and network availability

Integrated and launched UMTS (3G) network Assist field technicians in troubleshooting.

SS7 Link provisioning.

Proficient with Tellabs 5500, Heikimian, and ACTERNA test equipment

Integrated 3G network nodes including Alcatel RSP, Nokia RNC450 (2). Lewis W. Usher

5008 Cheddar Spring Stone Mountain, GA. 30088 Ph#205-***-****

Transport test and turn up for A-BIS and Iub interfaces for cell sites.

Assist end user with configuring wireless modems for commercial use. Liquid Automated Systems 2008 - 2008

Pelham, AL

Instrumentation Technician

Build computers (Avtrol Units) designed to manage fuel flow on refueling vehicles (PLC programming)

Install wireless networks at private airports (FBO) to gather information from each vehicle using aero COM 4490 radio technology (rs232 and 485 technology as well

Install Cat.5 cable to mount antennas at the customers site for wireless communication

Install Veederroot pulsar kits on mechanical registers to communicate with on board computer

(Avtrol) to account for fuel flow

Upload Optimum software and create a database to track fuel flow City of Atlanta IT Department 2008 - 2008

Atlanta, GA

Data Technician

Monitor and maintain the City of Atlanta Data Transactions

Oversee server to server transactions from the City of Atlanta to private organizations

Monitor and maintain all software used in the banking transactions for all City of Atlanta police officers, correctional officers, business license bureau and city workers Level 3 Communications 2007 - 2008

Atlanta, GA

Network Technician

Inspecting wire terminations and power distribution for all equipment (480V – 24V) before placing machinery into production and modifying electrical drawings. Answer customer calls, open trouble tickets and troubleshoot circuit issues on the Level 3 Networks including

Broadwing, Telcove, Genuity, ICG, WillTel, Looking-Glass, Progress Telecom

Work directly with LECS and IXCS in diagnosing and correcting the trouble on the circuits

Responsible for working on DS-1, DS-3 and Optical level circuits Sprint Private Line Service Center 1997 - 2007

Atlanta, GA

Network Operations Specialist II

End to end circuit provisioning of dedicated customer data DS0/DS1 circuits

Responsibilities include order approvals, circuit design, facility assignment, creation and submission of access service requests (ASR's), Network routing (MUX), and completion of daily/weekly activities

Provide software consultancy services

Responsible for installation of services (Frame Relay, Private IP, Point to Point, Multi-Point, and Analog) ranging in bandwidth form 9.6 to DS3 and tracking them up to thirty days out

Test circuits on path, continuity and packets to simulate live traffic to clear for future customers

Used Alcatel 1630 and 1631 digital cross connects and Titan 5500 switches to analyze, test, monitor and configure DS3, DS1 and DS0 data circuit paths

Familiar with communication service units/data service units (NIU/CSU/DSU), station packages, repeaters, multiplexer, inverse-multiplexer and router to aid fault detection and isolation

Contact this candidate