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Technical Consultant

Bloomington, Illinois, 61704, United States
90-100K/ year
January 22, 2018

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Over all ** years of Information Technology experience in the field of Software Testing, Development, Maintenance, and Production Support of Legacy, Mid-range and Internet based Insurance systems.

Highly qualified Quality Assurance Lead with experience in various domains such as personal Property & Casualty Insurance, Commercial Insurance, and Retail Domain on Restaurant Technology.

Diploma in General Insurance AINS / AICPCU (INS 21 / 22 / 23). Expertise working on Loss reporting, claim assignment process, claim payments, File Notes, claim notification, vehicle loss estimation using Xactware and Ultramate, External data transfer process like worker’s compensation state reporting, other legal reporting like Medicaid /Medicare etc.

Certified Scrum Master (License # 000739012).

Experience in executing and coordinating work in agile for 15 sprints.

Has extensively worked on Insurance applications built on operating systems like UNIX, MVS, MPE/ix, Windows leveraging Languages like COBOL, JCL with supporting database like ALLBASE, DB2 and ORACLE.

Expertise working with technical and process- tools like HP Service Manager, HP Quality center, Lotus Notes, IBM Jazz, JIRA, IBM File Aid, IBM Clear Quest, Visual Source Safe.

Experience in HP ALM Test Steps design, Requirement Mapping to Tests, Executing Tests Manually, Defect Logging and Defect Reporting.

Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments like Windows, Mainframe, Mid-range systems and Point-of-Sale systems.

Extensive experience in Coordinating teams at multiple locations (on-site and off-site). Has worked for over 7 years in US at various client locations executing job responsibilities described below.

H1B visa holder; need sponsorship to change employer within US.


Bachelor of Engineering in Electronics and Communication Engineering, Anna University, INDIA.






High level and Low level system designs




UNIX, MVS, MPE/iX, Windows XP, Android


HP Service Manager, HP Quality center, IBM Jazz, IBM file Aid, Lotus Notes, WIN SQL, JIRA, Ultramate


Property and Casualty Insurance domain – Personal and commercial

And Retail Domain on Restaurant Technology



Web and Mainframe Applications, HP-3000/HP-9000 Mid-Range systems, Standalone Legacy Insurance Applications

Software Engineering

Requirements Study, Analysis, Design, Unit Testing, System testing, Integration Testing

MAJOR ASSIGNMENTS (Based on Relevance):

May’15 – Jan’2018


Department Operations


State Farm Insurance


HP Service Manager, IBM Mainframe based tools like RUMBA, File Aid, SCIT, Lotus notes, SharePoint


Technical Coordinator

City / State

Bloomington / Illinois

Technical Change Coordinator to coordinate assigned projects, manage and facilitate meetings and correspondence, investigate and perform discovery on technical change requests, as well as review and update appropriate documentation in order to facilitate and record the activities required to implement changes to Products and Processes. This involves extensive review and interaction with multiple departments, including business partners, regulatory representatives, stake holders and systems staff.

Create project management Deliverables like Implementation Plan, Implementation Test Plan, Communication Plan, Approval Packages, Implementation Schedule, Checkout Plan, Back out Plan, Staffing Plan, Release Summary etc.

Act as an assistant to project manager in planning, execution and implementation of huge projects involving over 100- 200 deliverables spanning on various platforms like Mainframe, windows, and other technical platforms.

Create Change Records using HP service manager tool. Act as a change agent/ change coordinator in driving the implementation of change to production and pre-production environments.

Understanding of different platforms involved with the project like Mainframe, J2EE, Middleware etc. and deployment processes for each technical platform.

Operate in a cohesive environment partnering with Technical teams, business users and project stakeholders and maintain professional support for colleagues in all departments like testing teams, build teams, environment support and systems support etc.

Aug’14 – May’15


US IT Cashless Project – Quality Assurance team


McDonald's Corporation


Windows Embedded operating system on Point of sale systems


Network switches, touch screen registers (PAR, Panasonic), servers, serial hubs, bump bars, KVM switches, customer order display boards, PIN entry devices for cashless payments, Cloud-technology based VeriFone cashless terminals, barcode reading devices and Hand held order takers, and Mobile devices.


QA Analyst

City / State

Oak Brook / Illinois

Brief description of the project:

Cashless Project 2.0 / 3.0 is mainly focused on an approach of “Faster than cash” for all the sales made from Front Counter and Drive Through registers of an actual McDonald's Restaurant. Cashless projects involve testing the payment terminals supplied by VeriFone and Ingenico, Testing the credit/debit cards issued by First Data that represents the Card variety used in Global markets, and validating the reports that are generated in house for Management and Monitoring purposes. Ongoing project was focused on testing cashless payments made using new VeriFone payments terminals built with Cloud based technology for sending the payment data from Restaurant to the Acquirer and vice-versa.

Responsible for:

Testing cashless card payments for all type cards utilizing major cashless payment terminals such as VeriFone and Ingenico for retail domain systems on Restaurant Technology.

Stage test environment for new software packages, enable Test Stores to receive remote upgrade and hot fixes.

Regression and Functional testing of Cashless Payment processes, Point of Sale systems and Store Processor systems

Aug’2012 – August’2014 (2 Years)


Claim IT Quality Services and Support


Chubb and Sons, Insurance company USA


Workstation based .Net and Mainframe applications using tools like HP Quality center, IBM Lotus notes, IBM Jazz, Browsers like IE8, Safari, Mozilla FF, and Chrome, IBM Mainframe tools and WIN SQL for DB2, Oracle


Test Lead / Test Coordinator

City / State

Warren / New Jersey

Brief description of the project:

Chubb and Sons is a leading Insurance provider with Insurance solutions for a wide variety of products delivered across the globe. The project was to acquire application knowledge & provide QA services to Chubb. Claim-Vision is the claim management tool used by Chubb to handle and process the claims. The project involved the testing of Claim-Vision application.

As a Pilot- team member in Chubb Claims-IT QA team, I was focused on testing their Loss reporting and Loss Handling Applications built on AICS framework. This involved end-end testing with many of their major vendors like Mitchell Inc., Striata, Gallagher-Bassett, Service-Master, etc. While this software meets the need of almost all their Loss reporting needs, there were constant enhancements and development evolving this software due to increasing customer needs and other regulatory requirements.

End to End testing of Scene Genesis to Mitchell Inc.:

A Migration project of Auto Loss Estimation software into Mitchell Work Center Estimating tools using software called Ultramate used by Body Shops and Independent Appraisers. This project was implemented in agile methodology where I worked as a single point of QA contact in scrum team executing and coordinating the work across Onsite and Off-site teams and with Mitchell vendor team. Project road map was spanning in 3 major Release windows with 20 sprints. As a Test lead and Coordinator on this project was very challenging due to complexity in Business needs, multiple vendor teams and involvement of multiple stakeholders.

End to End testing of Automatic Workers Compensation Notification emails generated with integrated email solutions provided by Vendor Striata. This project involved testing of Workers Compensation Loss submission through various Loss Reporting tools to generate Notification emails and Periodic Task / File-Notes for Claim Handlers.

End to End testing of Enterprise Electronic Loss (e-Loss) handling Application for Property and Casualty Online Loss submission. (In-House Chubb team).

This project involved testing online Loss reporting tool for All the Line-of Businesses handled by Chubb and Sons with Agent-Facing and Customer-Facing portals for Loss submission. I worked with a team on 4 QA members in detailed Requirement Analysis, Test Strategy, Test Planning, Test execution and Perform Project Closure and Sunset review meetings.

End to End testing of TPA claim handling / Invoice handling through major TPA s like Gallagher Bassett, York Services. This project also involved working with multiple TPA vendor teams in coordinating Loss submission though Vendor loss submission tools. The loss submitted from those tools were submitted in a Batch process overnight through intermediate data-processor like vendor CS-Stars. Those xml files were processed by Chubb electronic claim file generating scripts which creates a Claim in Chubb Claims system. There were special business rules for the way Invoice were handled and settled with TPA on such claims. As a test lead and coordinator, this project was very challenging due to complexity in simulating the environment to meet the Production system, Complex Business needs and multiple vendor teams involved.

End to End testing of Integrated Property Damage Solutions based on Predictive Modeling Solutions for vendors like Service Master, DKI, and CSI etc.

Extended Availability of Test Environments for Setting up Test Environments that provide access for Offshore Test team to perform execution during non-business hours at Client-site. (In-House Chubb team)

Job Duties:

Coordination of work across multiple team by setting delivery priorities based on Project road map and Release plans.

Coach and mentor team members (team of 18) – Located at Offsite and Onsite location through webinars and conference calls.

Determine test data needs and strategy; support user acceptance testing.

Create test case design and development, and test execution.

Create and document Test plans, Test Suite, and test cases.

Test status reporting; test result evaluation and documentation.

Downstream / Mainframe Testing - This involves validating Datasets on IBM Host using tools like IBM File-Aid and running DB2 queries using WIN-SQL to verify transactional and reporting database tables. Downstream testing also involved working with multiple teams because File hand off is done to other in-house business systems like Reporting or File Hand off to external vendor systems to meet various Legal and Business requirements.

Provide input to the test manager, project leaders, and peers regarding testing status and product quality on daily basis. Prepare test matrix and Status reports using HP Quality Center Report tools.

Drive and Participate in Requirements and Design reviews meetings.

Testing documentation reviews and walk-through. Drive Defect Triage meeting and Stand-up meeting to discuss ongoing issues.

Defect analysis and management. (documentation and verifying resolution)

Drive System Test Planning and Integration test planning.

Test strategy development and determining test environment needs.

Work with Environment and Business support teams to set up suitable test Environment and test data needs.

Execute testing; create and maintain test data based on complex business needs.

Troubleshoot/debug test non-conformances using Defect Management tools like JAZZ, HP –ALM (Quality Center).

Provide lessons learnt and knowledge transfer for team.

November’ 2005 – August ’2012


HP-Claims Service Record


State Farm Insurance


COBOL, ALLBASE, JCL, UNIX, HP 9000, IBM Mainframes


Developer, Tester, Technical support analyst

City / State

Bloomington / Illinois

Brief description of the project:

The project focused on Maintenance, Enhancement and Support for following applications on Legacy systems like:

Loss submission and Loss handling

Automatic Assignment of claims / Claim Notification process

Claims Statistical reports / Job level reporting

Premier Service Online Programs and, External Claim data transfer.

System development for regulatory requirements like Medicare Medicaid, health care amendments and other legal requests.

A few notable projects I have worked on are Medicare/Medicaid SCHIP extension act of 2007, Workers Comp reporting, Enterprise Claim System Index etc.

Responsible for:

Requirement gathering and Analysis of Business needs for Claim Notification Process. This project was executed in Agile Methodology where User stories were decided on Sprint Planning meeting with Product owners. Requirement Analysis was performed based on Epics and Use stories defined for each Sprint.

Solution Identification & high level design preparation for HP-9000 Mid-range Legacy application. Legacy claim system was already quipped with Claim Notification process. But we had to design new solutions that would fit in the existing system without affecting current processes. A very Detail oriented approach was required due to complex business needs associated with Medicare Laws.

High level and Low level design of Application and Conduct Walk-through meetings to review them with Business Partners and other Stakeholders.

Coding & unit testing of Client-Approved Design Solutions.

Coordinate meeting with Off-site team for Design and Coding support. Coordinating agile methodology for Host system was a challenge with work spanned across multiple teams across the globe.

Coordinate Implementation of the Code with Environment team as per Project Release plans-

For example, Deliverables of 3-4 sprints were merged into one Release plan.

Perform Production Support and Maintenance of newly delivered code for the Guarantee period.

Assist Business Analysts with preparing Procedural Guideline documents for Stakeholders when new Functionalities were implemented in the field.

Other duties involved setting up environments for testing, issuing code to production, monitoring the daily job cycle in production, on-demand request processing for statistical and job-level reports. etc.

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