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Trust and Safety specialist at Airbnb with 4 years of experience in mu

Cairo, Cairo Governorate, Egypt
January 21, 2018

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***** * ******* ****** ******, CO 80014


SUMMARY Trust and Safety specialist at Airbnb with 4 years of experience in multiple

corporate environments. Outgoing and detail-oriented, with a demonstrated history of

working in bank's Accounting and Finance industries, alongside holding a master’s degree

in business (MBA) from the University of Memphis.

EDUCATION Master of Science in Business Administration (GPA 3.98), August 2017

The University of Memphis, Memphis, TN Concentration: Finance

Bachelor of Business Administration (GPA 3.8), May 2013

Cairo University, Cairo, Egypt - Major: Accounting

EXPERIENCE Trust and Safety Property Security Specialist, September 2017 – Present

24-7 Intouch (Airbnb), Denver, Colorado

•Educated users on how to maintain security and safety while using Airbnb responsibly

•Investigated complex situations and potential frauds.

•Investigated scammers, scrapers and fraud cases and recognized fraudulent/suspicious trend

IT Technical Assistant, January 2017 – August 2017

University of Memphis, Memphis, Tennessee

•Independently diagnosed technical problems over the phone and in person

•Delivered exemplary customer service with effective communication

•Monitored phones, emails, and personal inquiries in a professional manner

Real Estate Property Manager, June 2016 – August 2016 Superior Property Management, Arlington, Tennessee

•Monitored state property violations in all Arlington neighborhoods.

•Recorded more than 25 Real estate marketing videos.

•Managed a portfolio of more than 65 tenants and owners.

Customer Service Representative, January 2014 – December 2015 Credit Agricole International Retail Banking, Cairo, Egypt

•Led a team to create quarterly budgets and forecasts for bank executives.

•Managed payroll for 2400 customers, February – July2015.

•Assisted clients with debt consolidation using bank products.

HONORS Pinnacle Honor Society member for top 5% students at Memphis University, 2017 Service Desk Leadership Certificate Recipient, 2017

Certificate of completion recipient of the “Bloomberg Market Concepts”, 2017

ACTIVITIES Fitness kickboxing workout Instructor, 2017 Orphans Education Day Supervisor, 2013

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