Customer Service Manager

CLAUDIA ALFORD

I’m a well-rounded professional experienced in applying principles of psychology and sociology to personnel handling, administration,

management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and

1835 S Gadsden St, apt B

assessment methods.

EDUCATION

2016

2003

2005

2006

CORE QUALIFICATIONS

EXPERIENCE

10/2017 to 11/2017

12/2013 to 10/2017

-Tallahassee, Fl 32301,850-***-**** ******@**.***.***

Social Science

Florida State University Tallahassee, FL

Major in Sociology, Minor in Pol. Sci. and Pub. Admin., Coursework in Social Work, Coursework in

Sociology, Psychology and Communications, Member of Relay for Life and Student Leadership

Council Club, 3.044 GPA

Sociology and Social Work

Babes-Bolyai University Cluj, Cluj-Napoca, Romania

Major in Sociology & Social Work, Coursework in Social Work, Coursework in Sociology, Psychology

and Communications, 3.217 GPA

Income Tax Certification

Income Tax Preparation Tallahassee, Florida

Business Management Certification

Stratford Career Institute Tallahassee, Florida, On line

Ability to maintain accurate client records Experience performing assessments

Able to participate in multidisciplinary team Fluent in Romanian language, intermediate

approach Spanish and Russian language

Able to work independently and as a Interpersonal, oral, and written

member of a team communication skills

Aware of legal and ethical standards Proficiency with Windows, Microsoft and

Excellent relationship building skills SPSS applications

Excellent writing and critical thinking skills Understanding of dyadic frameworks

Property Manager

Havana Heights Apts. – Havana, FL

Supervisor: Mia Nowells, 850-***-****

Property Manager

Property Management Ochlocknee, GA

• Establish rental rate and negotiate leases; collecting security deposit.

• Maintain property by investigating and resolving tenant complaints;

enforcing rules of occupancy; inspecting vacant units and completing

repairs; planning renovations; contracting landscaping

• Maintain building systems by contracting for maintenance services;

supervising repairs.

• Enforce occupancy policies and procedures by confronting violators.

• Prepare reports by collecting, analyzing, and summarizing data and trends.

to

to

to

04/2011

04/2007

05/2006

09/2012 Special Deputy/Appeals Referee

Department of Economic Opportunity Tallahassee, FL

Supervisor: Hines, Magnus D, 850-***-****.

• Conduct administrative hearings on disputed unemployment compensation

claims based on appeals filed by claimants and employers concerning the payment

or denial of benefits and take evidence under oath or affirmation, determine the

order of testimony, control disruptive parties.

• Rule on objections to evidence, rule on all oral or written motions filed during

the hearing and insure that a complete record is made of the facts and

circumstances surrounding the issues involved and be responsible for ruling on

claimant's representative's request for a fee for representation at the hearing.

• Write formal decision which constitute the final agency action in a timely manner

to meet federal time lapse standards and review assigned case files, determine the

issue(s) involved and set the date, time and location for the hearing, and insure

that the case file is complete.

12/2010 Employment Security Rep. I/Team Leader

Department of Economic Opportunity Tallahassee, FL

• Supervisor: Shawn Brown, 850-***-****.

• Provide training for other workers and/or assist the supervisor in

providing training.

• Answer work related questions and inquiries from staff.

• Take on special assignments, determine issues, concerns and/or

complaints from claimants, employers or other customers.

• Access and research necessary records to either resolve those

issues or refer to a specific or appropriate program specialist or

supervisor.

• Issue determination for issues as: separation from employment,

availability for work, job refusals, employment status (claimant's

unreported employment and unreported earnings) and other

nonmonetary issues which may affect a claimant's eligibility for

benefits.

• Apply various Florida, Federal and other States' Laws Rules, and

Regulations in making a decision on the appropriate type of

unemployment compensation claim to file.

• Respond to claimant and employer inquiries relating to eligibility

for unemployment compensation and employer chargeability.

12/2007 Beauty Consultant

Dillard's Tallahassee, FL

• Supervisor: Stacy Shifflett, 850-***-****.

• Present and sell merchandise in a professional and proficient manner

through product demonstrations.

• Achieve sales goals while displaying prompt, courteous,

knowledgeable and professional customer service.

• Maintain merchandising concepts at all times, assists in maintaining

standards of cleanliness and organization within assigned zone;

Drawers, Price postings, Product lists.

• Participate in replenishment, inventory control, and assists in the

maintenance of animation and events.

• Have knowledge of cashier functions and duties.

• Answer Customers' phone calls and maintain a customer relationship

through phone call invitation to major events.

12/2005 to 04/2007 Tax Preparer

Liberty Tax Service Tallahassee, FL

• Supervisor: Eric V. Johnson, 850-***-****

• Prepare income tax return forms for individuals and small businesses.

• Review financial records, such as prior tax return forms, income

statements, and documentation of expenditures to determine forms

needed to prepare return.

• Interview clients to obtain additional information on taxable income

and deductible expenses and allowances.

• Compute taxes owed, using adding machine, and completed entries on

forms, following tax form instructions and tax tables.

• Verify totals on forms prepared by others to detect errors of arithmetic or

procedure.

• Handle customers phone calls and answer questions.

• Calculate form preparation fee according to complexity of return and

amount of time required to prepare forms.

• Submit the finished tax return through proper procedure: E-File or

Mail.

• File alphabetically, numerically and categorically all customers'

information for the next tax season or for IRS auditing.

• Fax or receive fax information from customers

REFERENCES

References Bob Corder, Government Analyst Supervisor with Department of Economic Opportunity,

850-***-****, former supervisor

SKILLS

Accounting, Administrative skills, Auditing, FL unemployment benefits law knowledge, Bookkeeper,

Business Management, Supervisor, Customer Service, Microsoft Office Proficient, Internet research, SPSS

Contact this candidate