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Technical Support Manager

Bradenton, Florida, United States
January 15, 2018

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-Larry L. Colon-

**** ******** ***** ****, ********, FL 33809 Home 941-***-**** Cell 863-***-****


Motivated, experienced and highly organized with twenty years in the telecommunications field. Background in coordinating implementation activities among customers, Branch Account team personnel (pre/post-technical support), internal groups (e.g. order entry, provisioning, CPE, engineering, Operations), and third party vendors (e.g. voice/data equipment and local access providers) as needed on a global scale.

Professional Experience

Verizon Business – Tampa, FL 2000-2017

Provide key role in consulting/planning/coordinating resources for superior implementation of complex applications for the Branch within the Enterprise/ Medium/Small business markets.

Coordinated with Sales, Provisioning, Service Delivery, Operations, Project Management and related groups in the activation of telecom services.

Responsible for ensuring performance levels meet operational metrics and contractual Service Level Agreements.

Ability to coordinate several projects and their independent activities, maintaining the appropriate sequences and priorities from multiple resources, organizations and self to meet or better established timelines.

Host weekly meetings with Management, Branch Account teams and customer to review status of pending orders and potential road blocks.

Perform special projects assigned by Senior Management.

Traveled internationally as Implementation SME (Subject Matter Expert) assisting account team with closing contractual deals with potential global customers.

Assisted Senior Training team with training newly hired Order Managers at newly opened Call Center in the Philippines.

Telemedia International (TMI) 1997-2000

Responsible for the provisioning of circuits and equipment on a global scale.

Responsible for reviewing/approving bids from various approved vendors for the procurement of circuits (e.g. voice/data DS1/Fractional, NxDS1, E1/Fractional, NxE1, DS3/E3, Ethernet, Ocn’s) and telecom equipment (e.g. voice/data mux’s switches, routers, cables, etc) internally and for customers on a global scale.

Coordinated/prepared all required Customs documents for shipping equipment internationally.

Traveled internationally as needed.

Federal Express Corporation (Fedex) 1975-1997

Held several positions while employed by Fedex (e.g. Business Center Specialist, Trainer, Lead Courier, Hazardous Material Specialist, international Shipment Specialist, Logistical Transportation Specialist, Airport Grounds Support Specialist)


DeVry University, North Brunswick, NJ 1995-1997

Associate in Applied Sciences in Telecommunications Management. GPA 3.45

Attended Devry University full-time while maintaining a full-time position at Fedex.

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