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Call Center Represenitive

Statesville, North Carolina, United States
January 16, 2018

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James A. Robinson 910-***-****


Professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Customer Service, Startup /Maintaining Medical Supplies Inventory, Warehouse, Fork Lift, Cable, Internet, Phone, and Healthcare.


Excellent writing and verbal communication skills

Superior troubleshooting skills


Test equipment operation

Attention to detail

Employee training and development

Client and vendor relations

Invoicing and purchase orders

Microsoft Office Suite

Oracle, Microsoft Inventory Software

Broker Office, ADP, Five9

Strong organizational skills


Assist clients in completing health insurance applications in the Health Insurance Market place.

Handled customers concerns and displeasures in a timely manner retaining the customer’s account.

Educated customers on how to use various products and system offered by the company.

Quickly establish rapport with customers, up-sell products and build a loyal clientele.

Certified in installation of Internet and landline phones.

Assisted customers regarding cable, internet, and phone operations, product, promotions and orders.

Earned Powered Industrial Truck-Forklift OSHA certificate within a month of being hired.

Maintained inventory of medical products for all medical needs and completed purchase requisitions while staying within million-dollar budget.


Seasonal Independent Licensed Health Benefits Advisor

GoHealth, LLC

Charlotte, NC

July 2017- January 2018

Independent Licensed Health Benefits Advisor in; NC, IL, NV, KS and MO

Assist clients in completing health insurance applications in the Health Insurance Market place.

Quickly establish rapport with customers, and answer questions dealing with heath care coverage, health networks and drug formulary’s.

Explain the heath care plans and the differences in the summery of benefits.

Answer clients billing questions and accept payments for health care plans.

Assist other agents as needed to help with software and computer problems.

Manager/ Sales

Secret Springs Studio

Statesville, NC

January 2009- Present

Quickly establish rapport with customers, up-sell products and build a loyal clientele.

Purchase supplies for art work, packaging, and displays

Develop schedule of art festivals and handle booking of festivals, and hotels for travel.

Package art work and collect money from clients.

Explain the production process of all forms of art sold.


Independent Licensed Health Benefits Advisor

Statesville, NC

July 2017 - Present

Independent Licensed Health Benefits Advisor in NC, IL, NV, KS and MO

Accident & Health of Sickness Licensed in North Carolina

Explanation benefits of Aflac on cold calls

Cold calling on potential clients both in the field and by phone

Set follow up appointments to enroll potential customers

Lowes RDC # 960

Fork Lift Driver / Material Handler and Sorter

Statesville, NC

March 2017 - June, 2017

Certified to drive five different types of stand-up fork lifts

Worked with team members and independently to load, unload and sort inventory received.

Labeled incoming inventory using Microsoft Inventory Software and product reallocation.

Assisted other employees with learning the procedures and rules of the warehouse.

Maintained a safe environment within area assigned.

Fork Lift Driver / Specialized Material Handler and Sorter

Temporary employee with Randstad

Smart Metals Recycling

Statesville, NC 28677

December 2016 – March 2017

Osha Certified Fork Lift Driver

Manage high value industrial, commercial, and residential electronics recyclable material.

Trained new employees on client security protocols and safety procedures.

Fill orders on an as needed basis.


Auto Source of Florida

Palm Coast, FL

January 2016 – December 2016

Photograph vehicles for online sales while maintaining an up to date inventory of new and used vehicles on a weekly basis for seven dealerships.

Maintain a good client relationship with multiple dealerships.

Assist with training of new photographers

Service Technician (BB I/S Prof. 2)

Time Warner Cable

Newport, NC

October 2001 – June 2014

Customer Service, and customer education about cable, internet, and phone services, Commercial and Residential service calls.

Worked daily to ensure the top quality of cable, internet and phone services and customer satisfaction.

Repaired equipment, lines and network issues in home. Repaired / replaced taps, and nodes on poles and street level. Repaired / replaced underground and aerial lines, drops 59, 6, 45 and hard line. Repaired / replaced power supplies.

Collection of customer payments and equipment


High School Diploma Vocational/Technical

Central Cambria High School


Ebensburg, PA

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