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Customer Service Data Entry

Location:
Denver, Colorado, United States
Posted:
January 13, 2018

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Resume:

Michelle Riggs Hernandez

***** **** ******** **.

E-mail address:ac30zv@r.postjobfree.com

Hm: 303-***-**** Cell: 720-***-****

Centennial, CO 80015

Dear recruiter my name is Michelle R. Hernandez I’m looking for a career with your company. I am a consistent, dependable, honest, confidential intermediate level professional with advanced initiative and experience in office administration. Highly competent in supporting multiple functions with a unique ability to recognize, anticipate and implement both customer and my employers current and future needs. My recent duties have been utilized in the medical field, providing billing claims processing for various insurances and medical programs, customer/patient services, accounts payables/receivables, collections as well as administrative assistant duties and the telecommunications arena providing technical support. Some of my administrative duties I’ve successfully accomplished are; multi-tasking in clerical/administrative duties, working reports, scheduling check-in/check-out, obtaining referral for surgery/procedure pre-authorizations from insurance companies as needed, scheduling meetings, payment posting, document control, front desk with multiple phone lines. I am flexible to shift to positions that will support your company’s needs in these areas.

My goal is to become a member of your team in a full time position, with regular hours and benefits. I am open to additional training that would serve your particular line of work and would be willing to work some limited overtime as required. I have a professional demeanor, I’m detailed oriented, organized and work well with others in and out of a high stress work environment. I will bring a positive attitude with enthusiastic dedication every day to my assignments. I am confident I can be an asset to your organization.

Thank you for taking the time to review my resume, please feel free to set up a time where we can meet and discuss.

Sincerely,

Michelle R Hernandez

Michelle R. Hernandez

Skills Summary

Insurance Billing/Collections Customer Service Accounts Receivables

MS Word/MS Office/Receptionist Outlook/Excel/QuickBooks Access/Power Point

Zoll/Dezine/Custom Software 10 Key 1800 Key Strokes 55 WPM

Professional Experience

Contracted Clerical Employee 10/2010-Present

Contracted for Administrative/Clerical, Medical and Accounting Assignments

See Temporary Work History for details

Education

Meharry Medical College

Associates Degree in Dental Hygiene

1005 Dr D. B. Todd Jr Blvd

Nashville, Tennessee 37208

Ph: 615-***-****

Graduation Date 1975

Community College of Aurora

Associates Degree in General Studies/ (General Accounting)

Graduation Date 2004

Aurora, Colorado 80011

Ph: 303-***-****

Michelle R. Hernandez

Tyco Integrated Security/Johnson Control

14200 E Exposition Ave Aurora, Colorado 80012-2540

1-800-***-****

Start Date February 2013

Department: EDO-Outbound (Emergency Dispatch Operator)

Duties: Contact local businesses contracted with Tyco on emergencies signals received on their alarm system such as: tripped alarms when business is closed, break-ins, fire alarms invalid opens and closes. Worked closely with Fire and Police Departments and private Security patrol.

Manager: Natasha Johnson

Start Date February 2014 to October 19, 2017

Department: CSG-Inbound (Customer Service Group) Technical Support

Duties: Received incoming calls from customers on trouble shooting alarms system issues and assistant/advise customer on resolving alarm issues such as: How to silence/reset alarm, educate on panel readings such as: trouble, low battery, burglar, fire receiving no signals. Create work orders and scheduling technicians to service alarm system. Discuss pricing/contract maintenance.

Michelle R. Hernandez

ADPI-Intermedix: Ambulance Billing Department Wheat Ridge, CO

October 2008-October 2010

Front-End Medical Biller

Successfully billed medical insurance companies and/ or individuals for requested ambulance services into the Zoll system from start to finish.

My experienced customer service is used to assist with inbound and outbound calls on basic questions asked on participant’s claim status.

Evaluate confirmation with verification of eligible required coverage for approval for various insurances for various Medicare/Medicaid and Commercial programs for accurate billing.

Diligently research using data entry to provider statements and or collections notices sent to customers.

Corresponded with law offices and other insurance companies to provide medical records according to HIPPA law, EOB –Explanation of Benefits and payment plans/charities, appeals, and write-offs.

Gladly perform other office projects as requested by manager.

CCS Medical (Critical Care Services) Englewood, CO

January 2007-February 2008

Medicaid-Medicare-Commercial Biller in the Reimbursement Department

Successfully billed medical insurance companies and/ or individuals for requested DME-Durable Medical Equipment into the Dezine system.

Evaluate confirmation with verification of eligible required coverage for approval for various insurances for various Medicare/Medicaid and Commercial programs for accurate billing.

Provided excellent customer service to assist individuals in scheduling check-in/check-out, consulted with law offices and other insurance companies to provide medical records according to HIPPA law, EOB’s and payment plans/charities, appeals, and write-offs.

Express Personnel/CoreStaff Englewood, CO

September 2006-January 2007

Financial Administrator – PNP (Public and Non-Public) Cash Retirement Services

Analyzed and processed for deposit incoming wires, cash distributions, rollovers, 401k plans.

Collected and processed loan payments/loan payoffs

Researched participants missing information for execution from various companies and industries to drop monies into their various accounts.

Scheduled meetings, and travel

Express Personnel/CoreStaff Englewood, CO

September 2006-January 2007

Financial Administrator – PNP (Public and Non-Public) Cash Retirement Services

Analyzed and processed for deposit incoming wires, cash distributions, rollovers, 401k plans, and or drop monies into their various accounts

Collected and processed loan payments/loan payoffs

Michelle R. Hernandez

CDI/Ensicon Englewood, CO

January 2007-August 2008 Department Technical Document Control

Document Control Specialist-Technical Department -Prepared and processed incoming vendor specifications and drawings for engineering. Logged technical documents into the Expedition data base. Issued and distributed transmittals to the various disciplines.

Qwest Communications: Department-Work Management Center

Littleton, CO June 1998-December 2005

Analytical Associate

Administered technical support interfacing with project engineers, field engineers and installers.

Screened and supplied drawing prints and plotted specifications from CAD files COEFM-Central Office Equipment Facility Management to field engineers, installers, and planners.

Monitored job project status from start to finish.

Validated detailed scheduling, budgeted managed man hours and payroll to running special project report for management.

Worked closely with procurement resolving missing or damaged materials making sure materials were sent to job-site in a timely fashion.

Colorado Anesthesia Consultants Denver, CO June 1997-June 1998

Medical Billing/Coder

Administered and processed in coming charges from Anesthesiologist.

Coded and entering patient medical data using the ICD-9, IMT, and CPT.

My customer service experience required cooperation from patients, hospitals, NIFS-Nursing Informational Facility Systems, etc., to resolve missing information on charge cards to execute payment.

Michelle R. Hernandez

Temporary Assignment Work History after ADPI –Intermedix

From October 2010 to Present

(All temporary assignment were contingent)

Agency - Office Team

Company - Physio Therapy

Duration of Assignment - 10-01-2010 to 12-01-2010

Position - Payment Poster for Physio Therapy clinics

Agency - Volt Temporary Services

Company - Cochlear Americas

Duration of Assignment - 02-01-2011 to 02-25-2011

Position - Account Receivables – Corresponded with other insurance companies/clients in following up on payment and resolving any issues to insure payment.

Agency - Volt Temporary Services

Company - Cochlear Americas

Duration of Assignment - 02-01-2011 to 02-25-2011

Position - Account Receivables - Corresponded with other insurance companies/clients in following up on payment and resolving any issues to insure payment.

Agency - Volt Temporary Services

Company - Cochlear Americas

Duration of Assignment - 02-01-2011 to 02-25-2011

Position - Account Receivables for DME (Durable Medical Equipment for earring aids)

Corresponded with other insurance companies/clients in following up on payment and resolving any issues to insure payment.

Agency - Office Team

Company - Professional Case Management

Duration of Assignment - 08-01-2011 to 08-15-2011

Position - Office assistant in medical records – Updated medical records utilizing data entry and with clients on record management.

Agency - WSI Healthcare Personnel, Inc.

Company – Internal Medicine – Private Practice

Duration of Assignment - 08-16-2011

Position - Medical Front Office – Scheduling patients/check-in and check-out, taking payments and faxing.in prescriptions, taking phone calls.

Agency - WSI Healthcare Personnel, Inc.

Company - Consultants in OB-GYN

Duration of Assignment - 08-18-2011 to 09-15-2011

Position - Office assistant to front desk

Temporary Assignment Work History after ADPI –Intermedix

From October 2010 to Present

(All temporary assignment were contingent)

Agency - SNI

Company – QEP Resources

Duration of Assignment - 09-29-2011 to 11-28-2011

Position - Engineering Technical Assistant - Assisted engineers on Oil Well project

Agency - SNI

Company – QEP Resources

Duration of Assignment - 11-29-2011 to 12-23-2011

Position - Accounting Assistant - Scanned and entered work orders, entered payments for clients, received clients phones utilizing customer service, and working reports for management.

Agency - SNI

Company – Water For People

Duration of Assignment - 02-13-2012 to 03-02-2012

Position - Office assistant – Data entry, accounts payables, worked reports for management.

Agency - US Oncology (Rocky Mountain Cancer Center)

Company - Ajilon

Duration of Assignment - 04-09-2012 to 05-11-2012

Position - Payment Poster – Client follow-ups claims for payment.

Agency - Ajilon

Company – Band-It Idex, Inc.

Duration of Assignment - 05-21-2012 to 05-31-2012

Position - Accounts Payable – Posted payment for various clients, worked expense reports.

Agency - Randstad

Company - Maximus

Duration of Assignment - 08-20-2012 to 01-30-2013

Position - Medical Enrollment Specialist for Medicaid –Helped recipients with enrollment/payment issues for various Medicaid programs and their services.

Agency - No Agency

Company – Mile High Ambulance

Duration of Assignment - 02-20-2013 to -03-05-2013

Position - Ambulance Biller – Helped bill backlog ambulance claims, and consulted various hospitals

and entities for vital information for billing.

Michelle R. Hernandez

Temporary Assignment Work History after ADPI –Intermedix

From October 2010 to Present

(All temporary assignment were contingent)

Agency - No Agency

Hospice of Saint John

1320 Everett Court

Lakewood, CO 80215

Main: 303-***-****

Fax: 303-***-****

Duration of Assignment

06-10-13 - 07-08-13

John Reid – Executive Vice President

Steve Cooper - Director

HR – Debbie Frase

Susan Bogert - Controller

Anne Dunda - Collections/Billing Manager

ac30zv@r.postjobfree.com

Robin Jones - Collections/Billing Team

Debra Walters – Medical Records Manager

Duties: Billed Medicare and Medicaid as well as commercial insurances, posted payments, worked on medical records, and verified Medicare and Medicaid for admissions.

Agency – Office Team

Tyco Integrated Security

14200 E Exposition Ave Aurora, Colorado 80012-2540

09-23-13 – 12-07-13 with Office Team

12-07-13 – 10-19-17

Tom Gentala

Abigail Hoffman – Human Resources

Tom Golinski

Janet Snyder

Brian Peterson

Customer Service Group for 2G, 3G/4G alarm system



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