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Management Manager

Georgetown, Kentucky, 40324, United States
January 12, 2018

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**** ****** ***** ***** ******** KY 40353 502-***-****

Professional Summary

Recognized as a highly innovative leader in Human Resource Management and Project Management with 18 years' of progressive experience in the business sector. Proven ability to motivate all levels of employees to achieve optimum performance that drives diverse strategies, builds key relationships, and improves organization capabilities to achieve results. Demonstrates expertise in employee engagement, talent acquisition, management, culture development, compensation/benefits, employee relations, employment law and reporting.

Key Skills

Management & Leadership

Team Building & Negotiation

Staff Development & Engagement

Recruitment & Retention


Creativity & Innovation

Talent Acquisition

Training and Workforce Development

Human Resource Management

Onboarding & Benefits

Project Management

Planning & Organizing


SRG-KY, Georgetown KY

2017 to present

Human Resources Development Manager

Delivers support to fortune 500 companies within the automotive and manufacturing industry in meeting staffing needs and overall HR functions. Manage and align recruitment strategies, compliance initiatives, on-boarding, orientation, payroll, budgets, forecasting, and overall training. Partners with executive management to support business goals by working closely as a trusted advisor and counselor. Directly manage 2 HR specialist plus assist in the management of our external variable workforce.

Analyze market demographics and future demands that support client inventories, talent acquisition strategies, and placement of team members.

Foster a teamwork environment conducive to collaboration and goal setting. Personal efforts were cited as the driving force behind branch's employee-retention rate of 60% within an industry where high turnover is the norm.

Brought workers compensation program into full compliance by setting measurements to track all claims and monitor follow through on cases.

Interpreted and administered leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, short/long term disability).

Established reporting metrics (KPI's) that helped to track inaccuracies, turnover, daily staffing outputs for each client and provide all levels of management with a clear measurement of the branches progression.

Devised creative and cost-effective incentives/morale-boosting programs (including special events and tiered awards structure) that improved employee retention by 20%.

Standardized processes for unemployment insurance claims and timely filing with the state.

Developed and implemented new business opportunities by negotiating favorable contracts that resulted in sales growth of $2.5 million in yearly revenue.

Played a key role in the restructure and realignment of the Georgetown Branch by cutting costs by 25% across all platforms by reducing inefficiencies, streamlining processes, and building standard practices.

Manages the development and implementation of training workshops that keep abreast of industry trends.

Created and implemented a performance program that tracks/monitors performance, sets expectations, and promotes feedback.

Oversee all talent management, succession planning and special projects designed to identify, attract, and retain best-fit talent.

Identify business opportunities for company and independently generate new sales revenue.

Participates in community events that support and further the mission of the region.

Directs and drives change management initiatives by developing awareness, understanding, ownership, and accountability for change.

Program Administrator on all employee benefits.

Serves as a key decision maker on strategic business plans, regional goals, and profitability margins.

Ensures implementation of company policies/programs and monitors compliance of legislative requirements.

Humana, Louisville KY

2016 to 2017

Vendor Relationship Management Consultant

Served as an expert lead and vendor liaison for 6 different Healthcare Management companies within the Coordination of Benefits division. Provided support in data review development, testing, and documentation of complex business tasks for vendor implementations.

Planned, implemented, and monitored various vendor projects that involved automation, reporting, business planning, and revenue generation.

Reviewed and maintained IT vendor initiatives that establish performance management initiatives.

Implemented and managed vendor specific ROI dash boards that measure the value of business to business practices.

Oversaw the coordination and management of vendor operational strategies that involve cost, technical and performance parameters.

Leveraged resources that built productive relationships and drove vendor relationship facilitation.

Evaluated and monitored contracts to ensure vendors comply with terms and conditions for service level agreement performance.

Strategized and troubleshoot vendor issues to ensure problem resolutions are achieved.

Deep dive into the data to identify opportunities and establish metrics using pivot tables.

Evaluated legal updates, CMS policy changes and new legislation for impacts on existing vendor processes.

Humana, Louisville KY

2014 to 2016

Process Consultant

Collaborated with business partners to help drive and maximize departmental efficiencies that strived for key performance, metrics and exceptional customer experiences.

Drove outcomes by developing creative solutions, determining key process indicators, managing project plans, and executing support for key business initiatives.

Utilized analytical techniques such as process mapping/modeling, strategic planning, and documentation in efforts to streamline workflow that assures optimum functionality.

Built strong productive relationships by proactively communicating with project teams on project scope, work flow targets, and project deadlines.

Monitored project risks by resolving barriers and mitigating constraints that will proactively identify creative solutions to key business strategies.

Facilitated large scale change initiatives to improve business cost, department effectiveness and delivery on strategic objectives.

Conducted post implementation reviews to evaluate the effectiveness of the process and determine lessons learned for future training programs.

Humana, Louisville KY

2011 to 2014

Account Installation Manager

Managed the end to end group new/renewal installation process from the point of sale through delivery of ID cards, enrollment, certificates of coverage and final bill. Built and expanded relationships with markets, external customers and operational partners in order to provide guidance through the Account Installation Process.

Served as first point of contact on 60 active cases for the market staff, employer groups and internal divisions.

Acted as the conduit for operational and service items along with leading market calls.

Organized and manage multiple priorities and or projects using appropriate management methodologies and control techniques.

Developed strong trust base and collaborative professional relationships with the Sales/Market/Internal operational teams.

Maximized productivity by setting clear expectations; proactively communicate project targets and initiatives.

Maintained key milestones by tracking metrics and project outputs.

Worked with key stakeholders to devise best practices and initiates that support improvement of project delivery across all platforms.

Mitigated risk by identifying, escalating and resolving operational and or service related issues through day to day investigation.

Worked to identify business needs, conduct assessments, plan, and evaluate solutions.

Key tester in new performance tools and business initiatives.

Defined key business principles and policies that work to drive training and development.

Completed deep dives at the end of the implementation process to identify trends and develop performance standards.

The Rawlings Company, Lagrange KY


(Human Resources) Customer Support and Research Manager

Managed a staff consisting of 17 individuals that supported the Subrogation Division. Handled all aspects of employee retention, FMLA, recruitment, interviewing, placement, termination, evaluations, Job performance, and unemployment disputes. Interacted daily with major healthcare payers and large employer groups to obtain information, answered questions and resolved issues. Monitored workload, communicated goals, and set objectives to ensure that performance complied with company standards.

Responsible for all HR functions including: training/development, employee relations, performance management, staffing/recruitment, compensation/wage structures, retention, and organizational planning.

Interpreted and administered leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, short/long term disability).

Co-developed company’s first standardized attendance and disciplinary procedure/tracking system that mitigated legal risk along with ensuring consistent and fair discipline practices.

Oversaw and managed the development of training programs that incorporated 360 feedback along with improving management effectiveness scores by 25%.

Provided education to employees regarding benefits (401K, wellness incentives, etc.)

Managed, designed, and implemented policies and procedures relating to the company's engagement program.

Administered performance evaluations, coaching evaluations, and work improvement plans.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems

Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, administering disciplinary procedures, and terminating employees if necessary.

Advised management in appropriate resolution to employee relation issues

Responded to inquiries regarding company programs along with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

Coordinated employee morale and recognition events including employee appreciation day, cook-outs, service anniversary recognition, etc.

Project leader that led to the purchase of new scanning software and hardware that enabled department to increase productivity by 90%.

Managed a start-up unit to contact employer groups to determine Medicare primacy to reduce group abrasion and increased invoice audits by 20%. Responsible for developing workflow, system requirements for applications to support unit, recruiting and reporting success of program.

Managed the retrieval and distribution of data from 25 different clients healthcare claims payment systems such as Aetna, Kaiser Permanente, and Health Net.

Oversaw the implementation of 21 new employer groups that brought $8 million in annualized claims.

Key project lead in the development and implementation of bar-coding software that eliminated manual entry and improved turnaround from 10 business days to 3 business days.

Developed first ever departmental training manuals that illustrated step-by-step procedures and guidelines.

Implemented a quality assurance program and maintained an average score of 99%.

Administered and implemented the automation of client software to increase productivity by 85%.

Actively involved in all client implementations, worked to enhance the ongoing client relationships by supporting day to day contact and accessing client needs for opportunities to expand services.

Educated and marketed to employer groups on the importance of subrogation and how improving contract language would maximize recovery efforts.

Managed client group and member restrictions. Reported statistics, recommended guidelines and identified opportunities to limit the number of restrictions.

Developed training materials and provided training to over 250 Subrogation Analysts.

Education and Training

Indiana Wesleyan University Masters in HR Management

Grand Canyon University BS Business Management

University of Louisville, Louisville KY (76 hours)

Completed various training courses through seminars/Career Track/Skills Path

March 2017 to Sept 2018

Graduated 7/14


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