Elena David

Summary: Elena is an energetic and goal-driven Support professional with extensive customer service experience. Adept at Customer Service, Call Management, and Problem Solving in confidential and fast paced environments. Elena is available immediately.

WORK EXPERIENCE

Key Holder/Supervisor

Salvation Army Store & Donation Center, (family care) Utica, NY April 2017 to June 2017

In charge of the cashiers. I did overrides, fixed all the clothes, put the racks out, did spot deposits when the cashiers needed them, counted the cashiers on and off the registers, did all the paper work at the end of the night and was always the closer.

Sales Associate

Torrid, (part-time) New Hartford, NY March 2017 to April 2017

Responsibilities: Put the merchandise out on the racks where they belong and make sure to organize them from smallest to largest size. I also let customer's into the fitting room to try on clothing. Help customer's search for a certain product or size. When the customers are ready to be cashed out I will sometimes assist on register to.

Technical Customer Service Representative

Alorica, (contract) Utica, NY June 2016 to April 2017

Answer inbound calls from teachers, district admins & techs who are experiencing issues with the HMH programs. Provide tech support to the customers to get the programs back up and running in a quickly matter.

Assistant Manager

Family Dollar, (layoff) Utica, NY August 2014 to November 2015

Responsibilities:

Please the customers, Cash register, stock shelves, unload the truck, recover the store, count our till at the beginning and ending of each shift if we were loaned on a register, go to the bank every morning to drop off the deposits, go and get change for the store to put in the safe a couple times a week, sweep and mop & supervise the other associates

Customer Service Manager

Walmart Supercenter, (advancement) Utica, NY May 2007 to June 2013

Responsibilities:

Balance the podium, customer service, give change to the cashiers, do overrides, make decisions, check the parking lot, make sure there's carts for the customers, do overrides and give change to jewelry, electronics & garden center, help security when they catch someone stealing, reset the tills each night.

Skills Used

Went above and beyond at my job and was a really good manager. Everybody always listened and got along with me really good.

EDUCATION

T.R. Proctor High School Utica, NY 2004 to 2007

Certified Nursing Assistant

Sitrin Nursing Home New Hartford, NY January 2007 to April 2007

Responsibilities: I got residents dressed and out of bed, changed the linens on their bed, fed them, did some fun activities with residents, bathe them, put them to bed, listen for the call bell.

Skills Used

I always made the residents happy

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