Project Management Program Manager

Jodi K. Liscio

Dynamic business executive with a proven track record of driving

transformational change and delivering complex programs and projects; while cultivating high-performance teams to achieve sustainable growth in people, processes, and technology performance.

Columbus, Metro

740-***-**** mobile

**********@*****.***

Open to relocation

EXPERIENCE

Comerica, Auburn Hills, MI — SVP Shared Services CIO

● Provided leadership to create, define, and mature portfolio delivery to the enterprise business functions: Create the strategies for technology workforce management, Project Management, DevOps Transformation, and Industry Modernization

● Provide risk management and response to internal, external, and regulatory identified issues as well as self-identification for response and Matters Requiring Attention from OCC audits

● Third party contingent labor and contract management and Chair of the Diversity Supplier Council

● Workforce management and strategic sourcing strategy for Technology and Enterprise Organizational Change Management

● Relationship Management and Business Performance Management Reporting for all IT Lines of Business Executive Leadership

● Diversity, Equity, and Inclusion strategy for technology as well as deployed the first women in technology employee resource group for the enterprise

PNC, Columbus, OH — VP Chief of Staff Infrastructure Services Additional Roles: Program Manager, Organizational Change Manager, Risk Manager, Third Party Manager, Application Development Manager 2015 - 2021 and 2006 - 2014

● Business performance management for Technology Infrastructure Services. Establish the governance structure for project management office and organizational change management.

● Cultivated team talent to establish and deliver the performance management strategy to transform into a DevSecOps talent based culture

● Lead $135MM project portfolio supporting retail, commercial, real estate, finance, HRIS, and technology lines of businesses resulting in an increase in performance delivery metric improvement by 37% in 18 months

● Created uniform standards for policy and procedures of third party contingent labor and contract management

● Lead the Infrastructure Production Assurance Center and transformation to Site Reliability Center

● Developed regulatory risk response reporting including Basel, SOX, and GRC implementations

● Application Manager for Customer Information File (Mainframe) and Commercial Client for all strategic development (Project Management, SKILLS

Design Level Thinking Critical

Thinker User Experience

Designer Problem Solver Risk

Manager Organizational

Design Customer Centric

Design Change Evangelist

User Experience Testing

Business Analysis Leadership

Talent Developer Advocate

Executive Sponsor

CERTIFICATIONS:

Project Management Professional

Six Sigma Black Belt (DFSS &

DMAIC)

PROSCI Certified in Organizational

Change Management

Certified Scrum Master

ITIL V4 Foundations Certified

AWARDS & COMMUNITY

ENRICHMENT

Current:

Badass Bulldog Rescue -

Trainer and Foster

Previous:

C0-Creator Safe Space Dublin

Dublin City School Tech Club

Mentor

Diversity and Inclusion

Council Blue Ocean Faith

Church (fully affirming

strategy leadership)

Olentangy Youth Athletic

Association Volleyball and

Softball Coach

Business Analysis, Development, Testing, and Implementation) Mast Technology, Columbus, OH — AVP Project Management Office Director

05/2014 - 06/2015

● Supported the Governance and Controls portfolio management delivery for Victoria Secret, Bath and Body Works, La Senza, and Henri Bendel product lines as well as international expansion of product brands

● Created the strategic plan for project delivery tools to expand the feature deployment as well as the performance management of the production environment

● Lead organizational change management strategies to ensure minimization of performance declines post implementation JP Morgan Chase, Columbus, OH — VP Program Manager Additional Roles: Merger and Acquisition Manager, Enterprise Leadership Development Associate, Retail Banking Manager, Retail Education Trainer and Instructional Designer, Business Process Design and Talent Design Manager, Finance Reference Data Program Manager, Corporate Internet Group Program Manager

07/1997 - 05/2006

● Lead complex cross-functional delivery team to implement strategic project and programs to deliver best in class industry advancement

● Developed Internal System of Customer Assist to provide straight through processing and eliminate paper operational exchanges for business operations in retail technology

● Lead organizational change management strategies to ensure minimization of post performance implementation issues due to new people, process, and technology

● Instructional Design and Training for Retail Line of Business

● Business Process Optimization Leader streamlining operational processes for greater efficiency leveraging process design and technology improvements for industry first innovations

● Launch first internet bank (Wingspan Bank)

● Credit Card and Ultimate Reward Program Manager

EDUCATION

Otterbein College, Westerville, OH —

Masters Business Administration

September 2000 - May 2002 GPA 3.9

Youngstown State University, Youngstown, OH —

BSBA Finance

September 1992 - May 1996 GPA 3.4

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