Curriculum vitae

PERSONAL INFORMATION Zaquia Ezzahir

rua São João Batista de Ajudá, 2830 Barreiro-3DTo (Portugal) 914485556

rabbatulbayt@hotmail

PREFERRED JOB SECRETÁRIO ADMINISTRATIVO E EXECUTIVO WORK EXPERIENCE

24/11/2015–31/05/2016 customer service

Lisboa (Portugal)

-Assisting the customers,users, in solving their problems,issues.

-Answering the customers calls,

-Reporting the most used languages of the calls,

-Giving a final report about every customer,

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10/02/2006–31/10/2013 Baby sitter

Lisboa (Portugal)

-Taking care of two children aged between 1 year to 5 years,

-Playing with them,

-Assisting the aged child in her homework,

-Taking them outside, public gardens, and supervising them while they paly, 15/10/2001–31/08/2004 Teacher of English and Arabic Lisboa (Portugal)

-Teaching English to kids,

-Teaching Arabic to adults, girls,

27/08/2000–30/05/2001 Cashier

Lisboa (Portugal)

-Resgistering the sales

-Assisting the customers,

-Advising the customers,

-Solving the customers problems,

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EDUCATION AND TRAINING

30/11/1990–30/08/1995 BA in English

University of Sidi Mohamed Ben Abdellah, Fes (Morocco) 2/4/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Zaquia Ezzahir

During these five years, I have studied the following subjects:

-Guided Reading,

-Grammar,

-Stylistics,

-Phonetics,

- British Literature,

-American Literature,

-African Literature

Besides, we have studied as complementary subjects:Arabic,French,and Islamic Studies PERSONAL SKILLS

Mother tongue(s) Arabic

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production Portuguese C2 C1 C1 C2 C2

Advanced certificate of Portuguese Studies

French C2 C2 C1 C1 C1

English C2 C2 C2 C2 C2

BA degree in English

Spanish A1 A1 A1 A1 A1

German A1 A1 A1 A1 A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills -Good capacity of communication and empathy,acquired through my experience as a customer advisor and seller

-Excellent capacity of contact with children gained during my experience as a teacher and baby- sitter...

Organisational / managerial skills -good capacity of coordination,

-good capacity of organization acquired from my work as a teacher,

-good capacity of leadership,

Job-related skills -mentoring skills as a customer advisor, Digital competence SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem

solving

Independent user Basic user Basic user Basic user Basic user Digital competences - Self-assessment grid

2/4/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 2 / 2

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