Manager Customer Service

Marco A. Murrieta Jr.

**** *** *** *** ***

Midland Tx, 79705

Phone: 915-***-****

Email: ac1x96@r.postjobfree.com

OBJECTIVE

To contribute to the managerial team by using my education and training in food and beverage industry.

QUALIFICATIONS

I have 17 years of restaurant and customer service experience in various positions.

EDUCATION

2010- University of Phoenix

2003-2004 One year at El Paso Community College

2000-2002 Two years at University Of Texas in El Paso

1996-2000 High School Diploma Eastwood High School

EMPLOYMENT

2013-Present Manager/General Manager, McAlister's Deli

Left my comfort zone of fast food, and learned a new concept of the food service industry. Started my career at McAlister's in the highest volume store in the nation with average gross sales of 80k per week, there I was taught new ways to build sales, and customer service. Quickly learned how to increases sales thru caterings, and proper staffing. Became the GM of the unit in Carlsbad NM, increased staff in that store in order to increase sales. Soon after I was brought to Big Spring to open a new unit, set unit set a record for highest opening sales for the 2015.

2013-2013 General Manger, KFC/Taco Bell (Combo Unit)

Took over a failing unit which was lacking in sales and had poor customer service due low staffing levels, in addition the unit was also in operations red. Once placed in the unit I addressed the staffing issues and brought the staffing leave to a manageable level, the unit was still under staff but it had more productive employees that could do more with less than with more employees. Also took the unit from operations red to operations green, and this was accomplished by coaching and teaching the employees to follow procedures, as well teaching the employees to clean as they go, this help the unit increase the customer service and customer satisfaction plus it also brought the unit operations green. Furthermore with this systems put in place the unit stared to build sales and shortly after stared to lead the area in sales.

2008-2013 Manager/General Manager, Burger King

Consistently provided friendly guest service and heartfelt hospitality. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Carefully interviewed, selected, trained and supervised staff. Recorded customer orders and repeated them back in a clear, understandable manner. Built loyal client through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Assisted management with monthly inventory control and weekly stock ordering. Trained, coached and mentored staff to ensure smooth adoption of new program.

2006-2008 General Manager, Whataburger

Went from manager to General Manager in only three months, volunteered to go help in Albuquerque a sinking market for Whataburger and help turn it around. As a general manager I took over a store with high labor and food cost and turned it around in two months, went from profit loss to profit gain. I also won a nationwide contest for Whataburger with in the first month of me becoming a GM.

2005-2006 General Manager, Golden Buddha

Helped with the expansion of their chain by successfully managing their second restaurant. Managed the construction and remodeling of the second restaurant to meet high customer demands, while still maintaining normal business in the other restaurant. I managed both restaurants when the owner was away; I made schedules for both restaurants, as well as food purchases for both units. The west side restaurant received two nominations from “What’s up Magazine” one for best new restaurant and the other for best international restaurant.

2004-2005 Manager, Whataburger

Learned how to work under the high expectancies of a large fast food company, consistently following guidelines when it came to cooking procedures, training, and customer satisfaction. Also learned how to handle the restaurant and make food orders, new hire packets, new hire orientation, inventories and also how to successfully improve sales. I worked in four different restaurants going from a store that handled $13,000 a week to a store with more than $32,000 in sales per week also worked in Albuquerque with the company and helped develop a better training and sales improvement plan for the area.

2001-2004 Assistant Manager, Golden Buddha

Developed a delivery strategy that increased home and business delivery by 15% in the downtown businesses and about 25% in home delivery in the upper west side.

2003-2004 General Manager, Dollar Plus Del Sol

Increased sales by over 60% after assuming, position as general manager controlled and limited inventory loss, turned business from profit loss to profit gain.

2000-2002 Culinary assistant, Peking Garden

Assisted head chef in preparation of raw material, learned and trained in various aspects of kitchen operation.

VOLUNTEER

1996-1996Volunteered at Juarez Public Hospital No. 6, by assisting with under privileged kids giving them flu vaccines.

Volunteered in the Juarez Municipal Dump with Project Solidaridad. Coordinated in painting over walls with graffiti and painted murals with positive messages

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