Salesforce Developer

Nanda Kishore Pittu Phone #: +91-968******* (M)

Email : ac1ewx@r.postjobfree.com

EXPERIENCE SUMMARY:

Having 9.0 years of experience in IT industry in the Implementation, Deployment and Testing of CRM Applications understanding the architecture, scope and functionality.

Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Call Center, Financial Services, Health Care, Self service, Power Communications and Automotive applications.

Having 3.0 years of experience in Salesforce CRM and involved at multiple levels.

Strong knowledge and experience in SFDC Configuration (Quick Actions, Page layout customization, Formula fields, Validation rules, Custom fields and objects).

Experience in designing, coding, and implementing Visualforce, APEX Triggers and SQL statements.

Good team player and ability to take stretch engagements.

A self-starter proven ability to manage own time and work with minimal direction, demonstrating self-direction and resourcefulness.

Knowledge and experience in Vault CRM and involved in solving issues related to it.

EDUCATIONAL PROFILE:

Master of Computer Applications (MCA) from Madurai Kamaraj University, First Class in April 2002.

SOFTWARE ACQUAINTANCE:

CRM : Salesforce, Siebel

Operating Systems : Windows

Programming Languages : eScript, SQL, SOQL

Database : Oracle, SQL Server

Others : APEX data loader, Workbench, Toad, SQL Plus, MS-Office

PROFESSIONAL EXPERIENCE:

Working for “Capgemini Technology Services India Limited”, Bangalore since Feb 2011 to present.

Worked for “B R Raysoft Tech (P) Ltd.”, Bangalore since Sep 2010 to Jan 2011.

Worked for “Helios and Matheson Information Technology Ltd.”, Bangalore since Sep 2009 to Sep 2010.

Worked for “ASAP Info Systems Pvt. Ltd.”, Mumbai since June 2008 to Sep 2009.

Worked for “Boden Software Services Pvt. Ltd.”, Pune from April 2006 to July 2007.

CERTIFICATIONS:

Salesforce Certified Platform Developer 1

Veeva CRM Certified Admin

Vault Certified Admin

PROJECTS :

Project # 1:

Title : Corex

Client : Bayer

Role : SFDC Technical Consultant

Team Size : 25

Environment : SFDC, Veeva CRM

Description : Bayer is a Life Science company with a more than 150-

year history and core competencies in the areas of

health care and agriculture.

The medical representatives will be attending the doctors to promote the PH/CC/AH/CS products in their territory. If the doctors face any issues related to application will raise issues.

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created page layouts, templates, custom links, related lists, and other components on a record detail and edit pages.

Worked on Formula fields, Validation rules, Custom fields and objects.

Worked with data import, export and delete operations using Apex data loader and Work bench for bulk data.

Project # 2:

Title : One BI Client

Client : Boehringer Ingelheim

Role : Veeva Technical Consultant

Team Size : 30

Environment : Veeva CRM, Vault CRM

Description : Boehringer Ingelheim works in human pharmaceuticals,

animal health and biopharmaceuticals. The medical representatives will be attending the doctors to promote the CHC/AH products in their territory. If the doctors face any issues related to application will raise issues.

Responsibilities:

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created page layouts, templates, custom links, related lists, and other components on a record detail and edit pages.

Worked on Formula fields, Validation rules, Custom fields and objects.

Worked with data import, export and delete operations using Apex data loader and Work bench for bulk data.

Project # 3:

Title : Consumer Life Application

Client : Philips

Role : Siebel Technical Consultant

Team Size : 3

Environment : Siebel Tools, Siebel Call Center 8.0

Description : It is a call center application in which the users will be

handling issues concerned to Philips Consumer lifestyle

products. The agents will be receiving the details about the complaints concerned to a product which are purchased or want to know the information about Philips products.

Responsibilities:

Involved in monitoring the data in Production which is ran from legacy to Siebel through Migration.

Creating the tickets for the Incidents.

Involved in solving the incidents.

Involved in taking care Siebel administration activities.

Project # 4:

Title : Baxter

Client : Baxter, LATAM

Role : Siebel Developer

Team Size : 3

Environment : Siebel Tools, Siebel Medical 7.7, Siebel Medical 7.0

Description : It is a healthcare application that is used to enter the

details of the customers, patients and their contacts and maintain the consistency of the data. They will be using the bidding process to track the details regarding the trading and about the competitors.

Responsibilities:

Involved in monitoring the data in Production which is ran from legacy to Siebel through Migration.

Creating the tickets for the Incidents.

Involved in solving the incidents.

Created Technical Design Document based on Requirement Document which meet the Business Requirement along with existing system Configuration.

Configured and customized the Siebel UI. Designed applets, views and screens.

Created business components and business objects. Used BC User properties for business component field validations to fulfill the business needs.

Project # 5:

Title : British Petroleum

Client : British Petroleum, Europe

Role : Siebel Developer

Team Size : 5

Environment : Siebel Tools, Siebel eOil, Gas & Chemicals 8.0.05

Description : It is a call center application that is used to enter the

details of the customers and maintain the consistency of

the organization wise. The issues related to CTI and

Siebel are taken care of. The application is connected to

Genesys and Nice applications that are used for

telephony integration.

Responsibilities:

Involved in Migrating Master data, Transactional data in Training, Prod fix, OAT and Production using EIM process.

Creating the GSMS tickets for the Incidents.

Involved in the CTI configuration and solving the incidents related to it.

Project #6:

Title : Kotak Mahindra Siebel

Client : Kotak Mahindra Bank., India

Role : EIM Developer

Team Size : 32

Environment : Siebel Tools, Siebel Financial Services 8.0.2

Description : It is a financial application that is used to enter the

details of the customers and maintain the consistency as per the organization wise. It is a multi-organizational application which keeps track of the details updated in the bank.

Responsibilities:

Involved in solving the incidents.

Checking the health of the application and resolving the issue pertaining to them.

Creating ticket for the internal purposes.

Worked with data import / export and integration with legacy systems.

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