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Technical Support Computer

Birmingham, Alabama, United States
August 30, 2017

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Eric Derwin McMillian **** Cornell Drive Birmingham Alabama 35210

Home 205-***-**** Cell 205-***-****


Desiring a position in the Information Systems and Technology field, although I

have spent several years away from IT field, I am competent and confident that the

foundational knowledge that I have retained would allow me to be trainable in various

areas. I possess a good work ethic and motivation that will prove to be a dependable

and valuable asset.


I have a working knowledge in the field of Data Processing with 25 years’ work

experience including an excellent job knowledge and expertise working with various

IBM mainframes, software packages, IBM peripheral equipment (tape drive,

printers ... etc.) and experience with various Computer Associates software packages

(i.e. CA-7, UCC-ll and CONTROL-M). The majority of experience has been attained

from the banking industry's IT areas including: MIS Operations, Change Control,

Quality Assurance, Technical Support and Disaster Recovery. Each position required a

high level of technical ability and professionalism necessary to effectively identify,

troubleshoot and resolve user and customer issues in a timely manner.


*Troubleshooting Proficiency * Fast Learner *Skilled Multi-Tasked

*Adobe and Adobe Flash Proficiency *Disaster Recovery

*Skilled in TCP/IP * RMS *Mainframe

*AS400 * JCL *Endeavor

*Manual Testing * Windows * SQL (Beginner)

*IT Support/CSR * COBOL *JES2

*Change Mgmt. Production Cntl. * Network/Monitoring *VPN


*CICS *TMS * Report Distribution System



* Birmingham, Al 35210

Position Held: Unemployed/Available (February 2012 - Present)

* Garden Ridge Home Department Store – Birmingham, Al

Position Held: Store Associate (August 2008 – February 2012)

Warehouse, Stocking, Cashier and other duties assigned.

* Temp-Services Computer/Labor Birmingham, AL

Position Held: Computer Op. and Warehouse (January 2006-December 2007)

Manual labor and Computer Duties; Various Temp Employments;

* The Bank (Now Cadence Bank) Birmingham, AL

Position Held: Operations Specialist (August 2005 - December 2005)

Activate controls on computer and peripheral equipment via

Terminal and operate equipment. Monitor Equipment failures or

Errors in performance. Process daily applications via AS400,

Check for all abnormal execution and steps to correct.

* Motion Industry Information Technology Birmingham, AL

Position Held: Operations Specialist (November 2004 - May 2005)

Supervised Daily applications update via IBM Mainframe. JCL,

Control-M, Satellite Transmissions and Peripheral equipment;

Check for all abnormal execution and steps to correct.

* Temp-Services Computer/Labor - Bridgeport, Connecticut

Position Held: Computer Op. and Warehouse (January 2003 - October 2004)

manual labor and Computer Entry. Various Temp Employment Services;

* BISYS Document Solutions - Birmingham, AL

Position Held: Regression Tester (April 2002 - December 2002)

Testing development scripts on Banking paper items Checks and

Deposits and perform systems integration functions

* BellSouth/Matrix Operations Department - Birmingham, AL

Position Held: Software Tester/Contract (October 2000 - December 2000)

Testing Bellsouth Billing systems; Mainframe, JCL and Scheduling.

Perform systems integration functions

* Compass Bank (BBVA) Operations Department - Birmingham, AL

Position Held: Production Analyst (September 1999 - December 1999)

Scheduling and executing jobs via IBM Mainframe, Correcting

Abnormal execution of

Application processed jobs and generating hardcopy reports.

Maintain computer programs or software packages to handle

Specific jobs/tracking inventory, storing or retrieving data; Production



High School: Murphy High School (graduated 1976) Mobile, Alabama

College: Twentieth Century Business College Mobile, Alabama

Major: Business Administration

(Associates Degree)


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