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Desktop Support Active Directory

Location:
Danville, California, United States
Posted:
August 30, 2017

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Clayton Golden Cell 925-***-****, Hm 925-***-****, ac125v@r.postjobfree.com

SKILLS 23 Years’ Experience and Certifications

**,*** ******* *******

MCTS SCCM System Center Configuration Manager 2012

Microsoft O365 Certifications 70083, 70084

Associate Installer Certificate 2016, Automation Programming

Server NT 4.0 MCSE+I, MCP, Novel CNA, 3Com

Windows Win311/95/98/OS2/ME/NT/2000/XP/Vista/WIN7/8/10, MAC

TCP/IP, Routers, Switches, Patch Panels, Cables

Microsoft Office 95/97/2000/2003/2007/2010/2013

Certified 11 HP printers, Active Directory, Remedy, Heat

RDP Remote Desktop, VPN, Remote Access, Wireless

Excellent documenting Trouble Tickets, Technical Writer

EXPERIENCE

VHT Dublin Ca. 2/3/2016-Current

Desktop Support Win 7,8,10 Contract Support

Build Configure and Trouble Shoot PC’s, Laptops, Handheld devices, Printers, Scanners,

Control4 Associate Installer, Automation, Security, Networking, Automation-Programming

SP, Routers, Switches, Patch Panel, Cabling, Wireless Access Points

Wireless Sensors, Wireless Lighting, Security Cameras

ZigBee Wireless, Troubleshooting Hardware, Software

Design\HDMI\Audio Visual, Receivers Tuners Mesh Network,

Flat Screens, Audio Devices, Overhead Projectors, PolyCom

Database Work, Scheduling Customers, Scheduling Technicians

Customer Billing and Time Keeping

Jewish Home Of San Francisco, Palo Alto Ca. 11/25/2014-11/24/2015

Help Desk\Desktop\Phone Support, Win7, Win8, Win10, Mac

Hardware/Software\Phone\Printer Support 800 Users

Build Configure and Trouble Shoot PC’s and MACS, Desktops and Laptops

Vision, HMX, Touch Screen, Create/Modify HMX Accounts

Sun ThinClient, Avaya\Cisco Phone, Apple IPhone Support

Applications Office 2010\2013, AD, IE, VPN, SunRay, Cisco Call Mgr, Cisco Unity Mgr

Network and Local HP Printers\Xerox Printers, Setup and install Network printers

Apple IPhone and IPad setup, activation and configuration

Active Directory Create user account’s, disable user account’s, change passwords, Add Local\Global Groups, AD Cleanup

Build, Configure WoW’s Rolling Battery Powered Wireless Computers

Troubleshooting Cable, patch panel, port problems

Create and assign tickets per severity

Conference Rooms\Meeting Setup Webx\Projectors\Wireless Mics

KLA-Tencor Milpitas Ca.

Help Desk\Desktop\Phone Support, Win7, Win8, Mac, Laptops 6/3/2014-10/20/2014

Hardware/Software/Printer Support 800 Users

Migrate Windows XP to Window 7, Mac, Backup all user’s data,

Build and Configure Desktops and Laptops, install all applications, restore user’s data

Remedy Ticketing System for service calls

Applications Office 2007 and 2010, AD, IE, BitLocker Hard drive encryption

Network and Local HP Printers, Create Computer Account, Delete Computer Accounts

Troubleshooting Cable, patch panel, port problems

Active Directory Create user account’s, disable user account’s, change passwords

Local and global groups, home directory access rights for users

Conference Rooms\Meeting Setup Web Cast\Projectors\Wireless Mics

Delta Dental San Francisco Ca. 2/3/2014-5/19/2014

Windows 7 Migration Project, Desktop Support XP Workstations\Win7

Hardware/Software/Printer Support 700 Users

Migrate Windows XP to Window 7 using MDT, Backup all user’s data

Build and Configure Desktops and Laptops, install all applications, restore user’s data

Heat Ticketing System for service calls

Applications Office 2007 and 2010, AD, IE, EndPoint Hard drive encryption

ePolicy Orchestrator 4.6.6, DameWare, GIS, Oracle 10G, Quest, Outlook, IE

Network and Local HP Printers, Create Computer Account, Delete Computer Accounts

Troubleshooting Cable, patch panel, port problems

Active Directory Create user account’s, disable user account’s, change passwords

Local and global groups, home directory access rights for users

Install and Configure Remote Access and VPN and Wireless

Alta Bates Summit Hospitals Berkley and Oakland Ca. 2/4/2012-4/19/2013

Help Desk and Desktop Support XP Workstations, Win7, Laptops, Wows Wireless Carts.

Desktop and Remote Support XP/Win7 Alta Bates Hospital 1,200 Users,1000 Devices

Hardware/Software/Printer Support All departments ER, OR, ICU, NICU, CPD, L&D, HR, MedRec Labs, HIM, Pharmacy, Cardio Pulmonary, Radiology, Engineering

Epic, E.H.R. Epic Rollout, Hardware and Software Upgrades Pc’s, Laptops, Wireless Wows

Applications Office Suite 2003/2007, AD, IE, Spyware/Malware, I-STAT, Life Scan Glucose, Jarret CPD, Cerner, Imprivata SSO Single Sign On, Pac’s, Pyxis, CPN, SOC, SRM

Network and Local HP Printers, Intermec Label Printers, Prescription Printers

Active Directory Create user accounts, disable user accounts, change passwords, password resets, Local and global groups, home directory access rights for users

Remedy7, Create and assign tickets per severity

Install and Configure Remote Access and VPN and Wireless

Troubleshooting Cable, patch panel, port problems

Build, Configure WoW’s Rolling Battery Powered Wireless Computers

AIG American International Group S.F Ca and San Ramon Ca.

Help Desk and Desktop Support XP Workstations and Laptops 5/20/2008-12/18/2011

Help Desk and Desktop Support for, San Francisco 700 Users, San Ramon 120 Users

Build and configure all Desktop/ Laptops

Check Remedy, Create and assign tickets per severity

Printer Support Network/Local, Certified in 11 Hp printers

Install and Repair Applications, Lotus Notes, Outlook, IE, Netscape, Office Suite ETC

Build Systems, Image with Ghost Backup all user’s data, mail, favorites

Troubleshooting TCP/IP, DNS, WINS, Domain Suffice Search order, DHCP, patch panel

Register, Debit Pad/Stylus/Cash Drawer, Epson, MICR Reader, Cable, port issues

Router and Server Team after hours’ new servers and routers

Remotely Troubleshoot Virus Problems, Spyware, Malware Issues

Hardware and applications diagnosing hardware

Desktop support for three AIG Law Dept’s

AT&T Pleasanton Ca. 11/3/2006-2/11/2008

Help Desk and Desktop Support XP Workstations and Laptops 2,500 users

Build and configure all Desktop/ Laptops

Check Remedy, Create and assign tickets per severity

Printer Support Network/Local, Certified in 11 Hp printers

Trouble Shooting Routers/Switches/Hubs/DlSW

Register, Debit Pad/Stylus/Cash Drawer, Epson, MICR Reader, Cable, port issues

Active Directory Create user accounts, disable user accounts, change passwords, password resets, Local and global groups, home directory access rights for users

Head of lease project Cingular, AT&T 3,000 Users, Workstations and Laptops with XP

Remotely Troubleshooting hardware and software applications, Lotus Notes, Outlook, IE

Build Systems, Image with Ghost. Backup all user’s data, mail, fav’s, settings,

Deliver system setup, test all applications, Install and configure VPN, Wireless Access 3G

Cingular Pleasanton Ca. 4/20/2006-10/20/2006

Desktop Support XP Workstations and Laptops 2,500 users

Build and configure all Desktops, Laptops Software support

Trouble Shooting applications,

Printer Support Network/Local, Certified in 11 Hp printers

Check Remedy, Create and assign tickets per severity

Build Systems, Image with Ghost. Backup all user’s data, mail, favorites, settings, Applications

Install and configure and Trouble Shoot Lotus Notes Mail, Outlook Mail, Install and configure BB BlackJack, Palm, Hand held devices Install and configure VPN, Wireless Access 3G card

Troubleshooting TCP/IP, DNS, WINS, Domain Suffice Search order, DHCP

Active Directory Create user accounts, disable user accounts, change passwords, password resets, check Local and global accounts, home directory access rights for users

UTStarcom Albany Ca.

Third Level Desktop Support 120,000 users 1/2/2006 – 4/15/2006

Desktop Support XP Workstations /Laptops

Support Users Around the World with Dameware and Remote Desktop

Build and configure all Desktops, Laptops for users

Administer users accounts, new accounts, groups, profiles, passwords, rights

Install and configure Remote Access and VPN, Install and configure Lotus Notes Mail

Outlook Mail, IE, Netscape

Trouble Shooting IE and Netscape Browser problems

Bank of America Concord Ca. 6/25/2003 -12/29/2005

Helpdesk Engineer for 100,000 Users all of United States

Server/Desktop/Laptop Support for all of the United States

Printer Support Network and Main Frame Printing, Marknet Devices

Register, Debit Pad/Stylus/Cash Drawer, Epson, MICR Reader, Cable, port issues

Software Support all of Unites States Windows XP,NT, OS2

Trouble Shooting Main Frame Applications, Troubleshooting DHCP, TCP/IP, DNS, WINS

Routers/Switches/Hubs/Dlsw Cir, Server Desktop User Account Problems

Rebuild Servers, Desktops, Laptops

Support for over 101,000 Devices across the Unites States

Fireman's Fund Insurance Company Novato Ca. 10/12/2002- 3/1/2003

Windows XP Migration Rollout/Tech Support Engineer

Rolling out Windows XP Migration

Building and Configuration of New Desktops/Laptops

Desktop/Laptop Computer Support Windows XP/NT4.0/Windows2000

Printer support Local/Network setup

Application support/Global Dialer/Microsoft Office Suite/IE/Lotus Notes/Outlook Mail

Experience in PC assembly, upgrades, maintenance, configuration, diagnostics

Bank of America S.F. Ca. 1/4/2001-9/15/2002

Server/Desktop/Helpdesk Engineer

Server Support for 11 N/T Servers

Desktop Support approx 400 users all N/T Workstations

Helpdesk Support approx 400 users

Build and configure all Desktops, Laptops

Administer users accounts, new accounts, groups, profiles, passwords, rights

Troubleshooting TCP/IP, DNS, WINS, Domain Suffice Search order, DHCP

Support tape backups for 11 Servers ArcServe

Excellent problem solving, testing and troubleshooting skills

Training and Certifications

Associate Installer Certificate 2016, Automation Programming 3/10/2016

Certification Camps Sarasota Fl. 10/09/2013

MCTS Microsoft Certified Technology Specialist SCCM 2012, Microsoft O365 Training and Certs 70083, 70084, 200+ hours of Microsoft training in SCCM, 300+ hours Hands on experience SCCM 2012, MCSE+I Microsoft Certified Systems Engineer, Heald College Concord Ca.

MCP Microsoft Certified Professional, AC TECH Institute of Technology 1200 hour’s hardware software and network Training, CNA Certified Novell Network Administrator,

Certified in following HP printers 5SI,5SIMX,5ML,5MP,4SI,4SIMX,4L,4ML,4P,4MP

Compaq Sever Training and Certificate, Lotus Notes Training and Certificate, 3Com Switch



Contact this candidate