SAI KIRAN B

Salesforce Developer /Admin

Phone -732-***-****

E-mail - ac11o7@r.postjobfree.com

Professional Summary:

Over 8+ years of IT experience in various roles and domains, along with 5+ years of experience as Salesforce.com Administrator and SFDC Developer Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.

Attended DREAMFORCE 14 organized at San Francisco to understand and implement innovative ways to improve Business and to socially connect and Network.

Expertise in Customization, Security Access, Data management (conversion/loading) in Force.com, Sales and Service cloud. Well experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers.

Experience working with IIS and Web logic based webserver Administration in multiple projects.

Hands on experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.

Successfully implemented live Agent, a service cloud console and configured Pre-Chat, Automated Invitation as per the Business Requirements.

Designing of Custom Objects, Custom Fields, Pick lists, Record types, Page Layouts, Validation Rules.

Expertise in designing Workflow Alerts and Actions, Approval Processes, Custom Reports types, Report Extractions to various formats and Dashboards.

Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.

Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.

Experienced with integration of App-Exchange Applications (Clarizen, Conga,Apttus,Marketo, Pardot, ExactTarget).

Experience in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL & SOSL queries, also order tracking’s etc.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Extensive experience in business CRM processes like Campaigns, Opportunities/Quotes, Campaign Management, Lead management, Account Management and Case management and Partner portal Management.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

Executed various levels of unit, integration and user acceptance testing using test cases to ensure that system conforms to specifications of business and quality requirements.

TECHNICAL SKILLS

Salesforce.com Technologies

Salesforce CRM, Apex Language, Apex Classes /Controllers, SOQL, SOSL, Visual Force Pages, S Controls, Apex Web Services, Analytic Snapshots, Case Management Automation, Apex Data Loader

Salesforce.com Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform

Languages

Apex, Java, C++, C, J2EE, JSP, PL/SQL

RDBMS

Oracle 11g/10g/ 9i/8i, SQL Server 2008/2005, Siebel CRM, Oracle EBS

Operating Systems

Windows, UNIX, Linux

ETL Tools

Informatica, OWB, Cognos

Web Technologies

HTML/XTML, Java Script, XML, AJAX, CSS, SOAP and WSDL

Certifications:

Salesforce Admin (201), Salesforce Developer (401)

Professional Experience:

Bank of America, Charlotte, NC Sep 2015 – present

Role: Salesforce Developer /Admin

Responsibilities:

Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.

Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Developed publisher actions for salesforce1 app.

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.

Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, reducing clicking & scrolling, making it easy to quickly find/update/create records.

Implemented Salesforce Lightning Components for small set of users within the organization.

Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.

Worked on Design and Implementation of product catalog and product attributes to expose on CPQ application. Created integration with Apptus CPQ and CLM applications to automating processes on salesforce platform.

Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ

Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.

Experience in SharePoint Enterprise version and its integration with Salesforce.

Expert in Salesforce integration with Cloud for data migration in Salesforce CRM by cleansing and eliminating duplicate data.

Specialist in Salesforce integration with Conga Conductor, Conga composer and Conga Courier for the purpose of producing auto reports and Excel documents.

Creating Workflow by using SharePoint Designer tool and SharePoint form creation by using InfoPath.

Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Worked on integration from Sales-force to SQL server working with different aspects of Web Services (SOAP, REST) & web integration with SDFC.

Performed integration of salesforce.com with other orgs via real time, using web services like SOAP API and REST API.

Using Salesforce Workbench timed SOQL queries to get the most optimized version of the query.

Used Force.com IDE and Change sets to deploy components into different environments.

Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Apptus, Process Builder, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, SOAP UI, REST API, SOAP API, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Vonage Business Solutions, Atlanta, GA April 2014 – August 2015

Sr. Salesforce Administrator

Client: Vonage Business Solutions (formerly Vocalocity) is a leader in Voice over IP phone services for this market. The company is reliable and cost-effective choice, particularly for a business of fifty employees or less. This small-business phone solution provides many tools for reaching out to customers and relaying information.

Responsibilities:

Actively involved in gathering Business Requirements and implemented them successfully in salesforce.

Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.

Responsible for creating a work around to build reports using SOQL Queries using Data Loader and scheduled those queries using an open source application called “Salesforce CLIQ” for scheduling reports in CSV format in Salesforce.

Created visual force pages for connecting users with the Salesforce CRM system using Single Sign On (SSO) in Salesforce.

Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Extensive work around on creating various Approval Process, Workflows, Custom Complex reports and Dashboards for the Business Stake Holders.

Got an opportunity to work on wide variety of App Exchange Applications for smooth functioning of the Business and also integrating them with Salesforce Bi-Directional.

Experience in working with Marketing Automation Tool MARKETO to improve sales effectiveness and help marketing improve revenue growth.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.

Documenting Business Requirements, Technical Requirements and Use Case Diagrams to make the requirements easy to understand for Salesforce Developers.

Created Lead Scoring analytics and customized landing pages in Market for Lead Nurturing and marketing automation.

Experience in working with App Exchange application HDAP for Billing, ZOURA for quote management, and SPRINGCM for Accounting and Auditing purposes etc.

Currently working on Data Cleansing for cleaning duplicate records in the database and also for helping Customer Care team by prepopulating Accurate Address data while working on Leads and opportunities.

Built many complex reports for reporting team and integrating the reported data to TABLEAU using Integration platform INFORMATICA.

Additionally implementing Best Practices in salesforce in the existing system to make it work much more efficient.

Successfully implemented WebtoLead and WebtoCase in the organization.

Implementing Communities and Enabled Chatter Functionality for better communication with the customer and to answer their basic questions regarding the products.

Implemented case management automation (on Case Object) to track and solve customer’s issues. Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the development team.

Reviewing the test cases provided by the QA team, and providing feedback.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.

Environment:

Saleforce.com platform, Sales Console, Service Console, Data Loader, Import Wizard, Visual Force Pages, XML, Triggers, Security Controls, Windows XP.

CBeyond, Atlanta, GA Jan 2013 –April 2014

Salesforce Admin/Developer

Client: Cbeyond Inc. is a telecommunications and information technology company based in Atlanta Georgia. Cbeyond provides communication services for small scale business in the South East. Previously working with Siebel for Billing and now migrated towards Salesforce as their main platform for all the major applications and still integrates with legacy system until it’s fully implemented.

Responsibilities:

Integrated Salesforce CRM with Siebel CRM explicitly using web services API.

Implemented Live Agent successfully and enabled Automated Invitation (Pro-active Chat) as part of Live-agent Console.

Implementing Communities and Enabled Chatter Functionality for better communication with the customer and to answer their basic questions regarding the products.

Implemented case management automation (on Case Object) to track and solve customer’s issues.

In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the development team.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Worked on Web logic administration for migrating data from web logic servers.

Experienced working with Pardot for marketing automation that helped sales and marketing departments to maximize efficiency and increase revenue.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Created Queues, Public Groups and Email Templates.

Configured Sharing settings to specify the level of access the users have to each other’s data. Provided record level and field level security.

Implemented App-exchange App Clarizen successfully, online project management software which could help Business Reps to easily record the status of each project and milestones achieved during the process.

Data migration expertise from ACT, Outlook and other source systems to Salesforce

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

Integrated the web services by generating the necessary stubs from the WSDL files for extraction.

Applied Apttus to design “to be” state and also future road map of the project, also for deriving ROI and Total Cost of Ownership model during development.

Created and customized value propositions and a summary of the key items to in order to maximize deployment value using Apttus.

Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.

Environment:

Saleforce.com platform, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, Windows XP.

UNUM Provident, Portland, ME Apr 2011 – Dec 2012

Salesforce Administrator/Developer

The scope of the project is designed to capture and maintain communications preferences for Leads, Prospects, and Business Contacts in the salesforce.com organization. The implementation facilitates, user to view communication preferences for these objects w.r.t the mailing address and update those in the real time.

Responsibilities:

Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.

In the service cloud environment, performed the role of Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.

Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.

Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.

Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.

Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.

Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.

Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.

Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules.

Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Exported data from legacy system and imported into SFDC through Apex data loader for data migration.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment:

Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

PSI Tech, Bangalore, India Apr 2009 - March 2011

Java Developer

PSI Technologies Inc is one of the leading manufacturers, exporters and suppliers of Food processing equipment, Vibrating equipment, Conveyors and so on

Responsibilities:

Created Plan Comparison features using AJAX. Used Yahoo User Interface(YUI) for Ajax connectivity and also used Treeview.

Configured application context for Spring Framework.

Configured Hibernate with spring and also used Transaction Management and also worked with Exception Resolvers, Abstract Wizard Form Controller.

Extensive use of HTML, JSTL and JSP for the presentation layer along with JavaScript for the client side validations.

Developed Custom Tag Libraries for the use in web pages by using JSTL package for the development of the WebPages.

Used Design Patterns like Factory, Singleton and Value Object and DAO pattern.

Used JNDI to lookup for the data sources required.

Developed marshalling and Un-marshalling for Request and Response XML using JAXB and to manipulate XML documents.

Designed DTDs, XML Schema for data transmission. Used XML parser APIs such as JAXP (SAX) and JAXB in the web service's request response data marshalling as well as un-marshalling process.

Used E-cache for general purpose caching.

Developed Message based systems using JMS API and Message Driven Beans.

XML (DOM & SAX) was exhaustively used for parsing data to be displayed from various backend servers.

Developed ANT scripts for the build and deployment of J2EE components in application server.

Developed several stored procedures, functions using PL/SQL and Oracle 9i.

Worked with XFDF for populating the form elements on PDF.

Designed and developed Web-services to expose services to outside vendors.

Configured and created application log file using Log4j.

Develop and maintain elaborate services based architecture utilizing open source technologies like Hibernate ORM and Spring Framework.

Environment : Java JDK1.6, J2EE, spring, WebSphere Application Server 7.0.0.7, Rational Software Architect 7.5, JMS, WebSphere MQ, DB2UDB, Microsoft SQL Server, JSP.

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