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Human Resource Employee Relations

Austin, Texas, United States
May 30, 2017

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Harvey J De La Cruz

**** ********** *****, ******, ** 78744




Energetic and determined business professional, with an established record in business operations, human resource management and quality client service, seeking challenges with a rapid-growth organization that empowers its employees to achieve maximum productivity Fluent in English and Spanish


Staff Recruitment

Employee Relations

Performance Management

Organizational Development

New Hire Orientation

Training Development

Instructional Design

Compensation Reviews and Evaluations

Grievance Resolutions

Benefit Administration

Performance Evaluation

Tracking Database

Group Facilitation

Support Services

Improvement Processes

Client Relationships

Vendor Negotiation

Job Description Development

Analyze compensation policies

Diversity Seminars


University of Illinois at Chicago, Chicago, IL; BS PSYCHOLOGY 1997

Candidate for Professional in Human Resource (PHR), (SHRM, December, 2017)




Houston, TX 4/2016 – Current

Interpret and assists in developing human resources policies and procedures for consistency, compliance and efficiency relative to Federal, State, and Local employment laws and human resources practices.

Collaborates with managers and employees to resolve employee relations issues; guides to wise decisions, prepares/helps prepare and reviews corrective actions, facilitates involuntary terminations and assists in administering employee evaluation/appraisal programs.

Maintains an equitable and competitive wage and salary compensation plan; conducts a wage comparability study periodically.

Analyze data that may include turnover reporting headcount summaries, exit interview data, and internal/external market data and makes recommendations to management based upon analysis.

Supervises direct reports to ensure they are accountable for their respective roles and responsibilities; has thorough working and practical knowledge of the agency’s Human Resources department.

Manages labor relations for union and non-union positions; responsible for ensuring positive employee relations.

Manage monthly payroll budget over $90k.

Achieved cost saving of 5% by negotiating educational requirements for specific educational positions.

HRIS SPECIALIST (Temporary Position)

AREOTEK Recruiting and Staffing Agency

TruSource Labs, Austin, TX 3/2016 – 4/2016

Expert in the Boomerang HR Software

Perform the following on an engagement: understand client business requirements, configure the Boomerang solution, demonstrate the configurations, and assist the client in testing the solution

Work with the client to help convert employee data into Boomerang HR

Ensure the client takes advantage of Boomerang HRs ' best practices

Identify opportunities to position other service offerings that could enhance the software and liaise with software development to ensure solutions are relevant

Ensure the client is referenceable once the client is in production by practicing best-in-class customer service

Participate in update training and other events that help share one's product skills with management teams

Provide status reports and keep team apprised of overall project statuses

Demonstrate HR subject matter expertise in the ability to solve client’s problems


Austin, TX 8/ 2015- 3/2016

Resigned full-time position to care for ill sister, allowing family members to retain their full-time positions


Freebirds World Burrito, Austin, TX 5/ 2015- 7/2015

Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations

Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements

Deploy and follow through of all HR initiatives, processes and systems

Influence managers on optimal workforce utilization, talent management, and performance differentiation

Proactively address change opportunities (people, process, structure) and create plans to address

Create an environment of positive employee relations, keeps confidentiality, establishes trust and credibility, seen by employees as approachable and fair, balances business needs with employee needs, and spends significant time interfacing directly with employees’ /manager base

Identify training needs in restaurants and identify/recommend training programs as needed

Partner with functional HR and other teams addressing business-wide issues/projects drive critical core processes (Salary Planning, Performance & Development, Census Management, and Management Readiness Reviews)


Catholic Charities, Houston, TX 2/2013- 5/2015

Provide advice and guidance to management regarding employee relations issues

Conduct investigations on policy violations including sexual harassment and discrimination and provide appropriate recommendation

Research issues and claims and conduct required investigation

Produce and analyze employment trend reports

With VP of Human Resources review and revise recruiting strategies and yield targets

Develop, propose, and monitor annual recruiting budgets

Organize senior executive involvement in Council on Accreditation (COA)

Perform internal auditing schedule and supervised process

Ensure compliance to all company procedures and COA regulations

Maintain efficient centralized filing system for audit record keeping

Provide support to government contract children’s programs

Monitor the activities of all departments and programs

Guide senior management and employees on how to avoid risks in implementing compliance programs

Identify current trends in regulations and compliance and implemented or modify current company procedures

Review compliance activities of the company and ensured that everything runs smoothly


Catholic Charities, Houston, TX 6/2012- 2/2013

Responsible for the administration of all health and welfare benefits including medical, dental, pharmaceutical, disability, life insurance, flexible spending accounts, 401(k) and commuter transportation plans

Overseeing benefit plan renewals

Preparing & distributing Open Enrollment communications & materials

Conducting Open Enrollment meetings with employees

Evaluating benefit plan or vendor changes and making recommendations

Responsible for the administration of the company’s 401(k) plan which encompasses processing enrollments, loans, rollovers, termination and distributions

Conducting new hire orientations

Responding to escalated inquiries regarding benefit plans; investigating issues and providing resolution

Working closely with payroll to ensure that employee deductions are accurate

Reviewing and reconciling all monthly carrier bills before final approval

STAFF RECRUITER (Temporary Position)

YMCA of Greater Williamson County, Round Rock, TX 3/2012 – 6/2012

Determine recruitment needs; responsible for full cycle recruiting in a team environment – sourcing, screening, and interviewing

Write updates and distribute job descriptions

Participate in development of compensation programs; maintained subject matter expertise on compensation issues

Refer qualified applicants to department coordinators and directors for follow up interview and obtain feedback from them

Hire qualified candidates, obtain approvals and salary for candidates selected for hire, make job offers to job applicants, and send follow-up offer letters

Coordinate and schedule pre-employment drug screens, new hire paper work, conduct reference and background checks

Advise managers, employees, and job applicants on staffing procedures, and provides guidance and direction related to all staffing processes and programs

Conduct periodic training on Behavioral interviewing and recruiting and selection processes

Develop and manage internal and external recruitment advertising campaigns and develops collateral materials and budgets as needed


Little Caesar’s Pizza, Houston, TX 1/2006 – 3/2012

Evaluated and analyzed the compensation structures with various portions of benchmarking and value budget proposals

Supported the needs of the business, align with overall Human Resource learning goals and help to improve individual and brand performance

Worked with management to recruit employees; and developed orientation and training programs

Assisted regional HR’s leave-of-absence programs and personnel records; administration of benefits enrollment and programs; and handled HR generalist workplace issues

Prepared detailed job descriptions and classification systems, and defined job levels and categories in partnership with other managers

Managed training systems during the opening restaurant process; facilitated company training topics and other brand initiatives

Developed, lead and managed all area of new restaurant trainers

Acted as a key advocate for learning and development for the openings; executed and delivered as a specialist performance coach and consultant

Shared responsibilities for a successful new restaurant opening as measured by Guest Satisfaction, meeting restaurant operating plan, and pre-opening budget


Jack in the Box, San Antonio, TX 3/2000 – 1/2006

Designed training regimen for management personnel; assisted with launch of new trainee tracking database; devised effective training program and tracking and reporting procedures; initiated organizational development programs focused on internal team building and floor management; designed regional curriculum and instructional materials; supervised training team; provided direction and support; assisted Regional Training Development Manager in assessment and ongoing training of restaurant management; devised and implemented formal evaluation procedures to track and report training effectiveness and quality improvement.

Directed the preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies

Promoted a broad range of HR functions, including recruiting and training employees, administered benefits, oversaw disciplinary action and managed HR records

Investigated and resolved conflicts between employees and management, and performed exit interviews.

Prepared confidential material for grievance and other personnel related meetings

Advised management on such matters as equal employment opportunity, sexual harassment and discrimination



MS Word





ADP (HRB, EzLabor, Workforce, Self-Serve)





HR Perspective







Spectrum (Chaney & Dexter)


Alliance All Pay


Financial Edge

Social Networking

Boomerang HR

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